FOR IMMEDIATE RELEASE
July 29, 2015
(Olympia, WA) – FirstLight Home Care, a leading provider of in-home care for seniors in the South Sound including Olympia, Rainier, Lacy and surrounding areas, announced today it has been distinguished as a Certified – Trusted Provider from Home Care Pulse, the premiere quality management company in the home care industry.
“This award is an independent validation of our commitment to client satisfaction and quality care,” said Sarah Lane, Owner of FirstLight Home Care – South Sound. ”At FirstLight, our focus is on our clients and their families, ensuring the people we serve can continue to live at home safely and comfortably with dignity and respect. We’re very proud of our compassionate and trained professional caregivers and this recognition from Home Care Pulse confirms that we are providing the highest possible care.”
Through phone interviews with home care clients, Home Care Pulse regularly gathers feedback on care quality and client satisfaction to measure how individual agencies like FirstLight Home Care – South Sound compare with other local and national home care providers. As an independent, third-party reviewer, Home Care Pulse is able to collect honest and unbiased feedback. Providers are rated by clients in all areas of care, including punctuality of caregivers, delivery of services as promised, caregiver compassion and overall quality of care.
Aaron Marcum, Founder of Home Care Pulse, has explained the distinction of Certified – Trusted Provider as providers “who are actively gathering feedback from their clients each month and using that feedback to improve the quality of care they provide.”
“By choosing a Certified – Trusted Provider to care for their loved ones,” Marcum added, “families can be reassured that their provider is dedicated to quality in-home care.”
About Home Care Pulse
Home Care Pulse is the industry’s leading firm in performance benchmarking and quality satisfaction management and serves hundreds of at home care businesses across North America. They are the industry’s top resource for education, business development, certification, and proof of quality. Learn more about the Home Care Pulse Certification at BestofHomeCare.com.
About FirstLight Home Care – South Sound
FirstLight Home Care – South Sound is owned by Greg and Sarah Lane, long-time Olympia residents.
To learn more about companion and personal care, dementia care, respite care or other non-medical home care services offered by FirstLight, give Sarah a call at 360-489-1621 or visit www.southsound.firstlighthomecare.com.