Innovative Family Services...for Greater Peace of Mind

Our philosophy of caring for clients and their families influences every facet of our business, including the development of innovative, industry-leading tools:

Client Care Access

This is our secure, web-based tool for families to monitor the schedule and detail of care for their loved ones, providing tools for feedback and unrivaled peace-of-mind from virtually anywhere you have internet access.

Emergency Response

For 24-7 peace-of-mind, a FirstLight HomeCare client can choose to have a Personal Emergency Response System provided, knowing it’s backed by one of the largest and most trusted emergency response companies in the country.

Client Satisfaction Surveys

We want to know what you think…and more than once: We regularly gather feedback from across our company, learning in detail where we are successful and where we need to improve. The opinion of every client and every family member matters to us.

Client Care Assurance

This is our 100% commitment to your satisfaction. If you or your loved one is unhappy with our care services for any reason, we are committed to resolving that issue in a timely, thorough and caring manner.

ClientFirst

This is a unique tool for companion and personal care that helps us match specific caregivers to your loved one’s interests and habits. This helps in the initial transition to an in-home care arrangement and often provides the foundation for enriched, long-term relationships.