Clients and Their Family - Why FirstLight
Extraordinary People
FirstLight HomeCare is staffed by people who have “been there”... and who are there now. We understand the challenges families face when caring for loved ones across town, or across the country. That means finding and hiring the kinds of people we would trust with our families…so that your family can trust and rely on them. What makes FirstLight HomeCare different?
- All of our caregivers are direct employees (not contractors) – state licensed where required and thoroughly screened with a corresponding background-check – and must pass through our rigorous care training.
- We are a fully compliant company regarding the privacy of every clients’ personal health data, with caregivers trained in privacy issues.
- Following our thorough recruitment and care training, all of our employees must go through our unique Culture of Care training and orientation process.
Exceptional Care
In addition to an extensive range of Companion Care and Personal Care services, FirstLight HomeCare provides our services with a unique blend of innovative Family Services , as well as our unique Dementia Program, which builds individualized, enaging care around the person, not the disease. Other family services include:
- Client Care Access – This is our secure, web-based tool for families to monitor the schedule and detail of care for their loved ones, providing tools for feedback and unrivaled peace-of-mind from virtually anywhere you have internet access.
- Emergency Response – For 24-7 peace-of-mind, a FirstLight HomeCare client can choose to have a Personal Emergency Response System provided, knowing it’s backed by one of the largest and most trusted emergency response companies in the country.
- Client Satisfaction Surveys – We want to know what you think…and more than once: We regularly gather feedback from across our company, learning in detail where we are successful and where we need to improve.
- Client Care Assurance – This is our 100% commitment to your satisfaction. If you or your loved one is unhappy with our care services for any reason, we are committed to resolving that issue in a timely, thorough and caring manner.
- ClientFirst – This is a unique tool for companion care and helps us match specific caregivers to your loved one’s interests and habits. This helps in the initial transition to an in-home care arrangement and often provides the foundation for enriched, long-term relationships.
Plus, when you choose FirstLight HomeCare, you’re choosing a company rooted in our Culture of Care philosophy, the cornerstone of everything we do. It comprises the beliefs and values which guide us every day as we serve others. Among our values is this promise to our employees and clients: At FirstLight HomeCare, the genuine health and well-being of others is our greatest concern.We vow to provide first-class personal service for our clients so that they may enjoy warmth, independence and relaxed comfort in their own home or any setting.
Click here to learn more about our Culture of Care philosophy and values, and thank you for considering FirstLight HomeCare.
