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What Our Home Care Clients Have to Say

In Their Own Words

There’s no better peace of mind that you’ve made the right decision than hearing from those who have been in your shoes, making the same decisions about their loved one that you are. Our caregivers have a passion for their clients – to them, it’s not a job, it’s a calling.

Here is what some of our senior care clients and families have to say about their FirstLight Home Care experiences:

What do you appreciate most about the services you receive?

"FirstLight Home Care has done very well in matching good caregivers to me. Anytime that I have needed a helping hand when the caregivers have been sick, FirstLight Home has called me and told me that they will find someone else. The services are far better than I ever expected them to be. I expected there to be a lot of turnover when it came to my caregivers but I have had one caregiver for almost five years."

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What do you appreciate most about the services you receive?

“FirstLight Home Care has done very well in matching good caregivers to me. Anytime that I have needed a helping hand when the caregivers have been sick, FirstLight Home has called me and told me that they will find someone else.  The services are far better than I ever expected them to be. I expected there to be a lot of turnover when it came to my caregivers but I have had one caregiver for almost five years.”
~ Clearwater, FL

“The caregiver has a state license which is very impressive. The caregiver speaks to my mother, not about my mother. She finds an activity to do with her each day. She understands the changing stages of life that my mother is going through. She also communicates with me every day.”
~ Ann | East Cleveland, OH

“The FirstLight Home Care office are always available whenever I need to call and the owner will call just to check on me to make sure that everything is going okay. I really appreciate that he does that. The owner is really wonderful and motivated to really help people and not just about money.”
~ Lillian | North Palm Beach, FL

“I feel that the caregivers are always in constant contact with me. They make sure that I am included with everything that is going on. They will take a picture of my mother if they are doing an activity and send me a picture of her.”
~ Bayne | North Atlanta, GA

“FirstLight responded perfectly to the problem that my mother had with her health. They were able to make the right decision in an emergency situation.”
~ Marilyn | Orange, CA

FirstLight Home Care goes above and beyond. The staff is wonderful. The owner is very involved. They keep the loved ones very informed. The caregiver really cares about my mother. She is so concerned about her.  FirstLight Home Care has helped her immensely. She was not eating properly, but now she’s gained some weight back that she lost.”
~ Conyers, GA

“They treated my parents like they were family members.”
~ Raymond | South Dayton, OH

I would recommend FirstLight for home care because I have been very satisfied with all the care.  I had read some information on this agency in the newspaper.  I like that the caregiver has helped me quite a bit because I am semi-handicapped because I broke my shoulder recently. I like that the caregiver goes up and down my steps to do my laundry and she also brings in my groceries. I really like my caregiver Becka she is providing me great care.  The caregiver is very trustworthy and does help me with anything that I ask of her.”
~ Crestview Hills, KY

Before I had FirstLight Home Care, my house was a mess. I was getting care from hospice, but I wasn’t getting as much care as I would have liked. FirstLight Home Care has allowed someone to be here for me every day and make up that difference.  FirstLight Home Care is always very accommodating to your needs and to your wants.  The caregivers always seem to know what I need and when I need it. They are very attentive and always answer my questions and make suggestions for me so that I can be more comfortable.”
~ East Cleveland, OH

How is the compassion of your caregiver?

"You should call and try FirstLight Home Care! I chose FirstLight Home Care because the physical therapist, not with FirstLight Home Care, recommended it. I appreciate the very pleasant personality that everyone I talked to has had and Cassidy, my caregiver, is a package deal. He is a very pleasant young man who is very articulate, kind, and caring. He is concerned about my well-being."

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How is the compassion of your caregiver?

“You should call and try FirstLight Home Care!  I chose FirstLight Home Care because the physical therapist, not with FirstLight Home Care, recommended it.  I appreciate the very pleasant personality that everyone I talked to has had and Cassidy, my caregiver, is a package deal. He is a very pleasant young man who is very articulate, kind, and caring. He is concerned about my well-being.”
~ Boulder, CO

“The way the caregivers talk to my mom shows that they are very compassionate. They let her express herself. They are always sympathetic and empathetic towards her.”
~ Margaret | Conyers, GA

“The FirstLight caregiver is very patient and sympathetic. She has had other caregivers from other agencies that have just told her she was fine. This caregiver acknowledges her.”
~ Sharon Louisville | KY

“I really like that our caregiver is always smiling, happy and nice. He does things for me before I even realize I need it. He is very compassionate.”
~ Vernon | Huntsville, AL

“Stephanie, our caregiver, is a sweetheart and she is really a fantastic caregiver. She is almost too amazing, and we almost depend on her too much. We really love and appreciate her.”
~ Bill | Chandler, AZ

“The way that I saw the FirstLight caregivers show compassion was that they were always in contact with me about how my father was doing and they were able to read his moods really well. The caregivers were very sensitive to what he needed and what they could do to help him.”
~ Madeline | Contra Costa, CA

“The caregivers are very caring and loving towards her. They seem to treat her like they would their own grandmother.”
~ Martha | Louisville, KY

I appreciate that FirstLight Home Care has done a great job with matching up the caregiver personalities with the clients.  The case manager meets with my mother, and family members to find the right caregiver for my mother. The caregivers show that they are knowledgeable through their interaction with my mother.  The caregivers are caring, and they take an interest in my mother. The caregivers come in with their ID’s and are dressed appropriately.”
~ Montrose, CO

I live far from my mother, and it’s not easy to get to her. It’s taken a big load off my mind. I didn’t shop around. I liked them at FirstLight when I met the first person I talked to. I felt really comfortable.  I like that they’re so flexible.  The caregiver puts my mother’s wishes and safety first. She cares about my mother and shows that she cares.  The caregiver is conscientious of my mother’s safety. She is a friend to my mother.”
~ Orange County, CA

My daughter-in-law heard about FirstLight Home Care from a neighbor. We thought it would be a good place to use.  FirstLight Home Care is a professional service. The office knows their business, and the caregivers are very compassionate. The caregiver and my wife get along well because of the caregiver’s professionalism and her knowledge. She is also very compassionate.  FirstLight Home Care has relieved me from some of the burden of caring for my wife. They make me feel like I can leave because the caregivers are here to take care of my wife.”
~ The Woodlands, TX

How is your caregiver's work ethic?

"FirstLight came to us through a personal referral. We had some pretty high expectations. We came from a company that was not really good and wasn't really available. We were pretty specific, and they have matched all of our expectations. I sought out other companies and found FirstLight. I liked the owners, they were very responsive. FirstLight really worked hard to find people that were the right fit for what we needed and was focused on the quality of the caregiver. FirstLight has a nice online portal, and the owner regularly pays house visits to make sure everything is going well. She also calls me to make sure everyone is on the same page. The caregivers all seem to have a lot of experience, and they can read the client's mood. They are very regimented in their routine, they never leave without making sure that everything is in place. They never sit idle. They definitely go the extra mile to help the client."

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How is your caregiver's work ethic?

FirstLight came to us through a personal referral. We had some pretty high expectations. We came from a company that was not really good and wasn’t really available. We were pretty specific, and they have matched all of our expectations. I sought out other companies and found FirstLight. I liked the owners, they were very responsive.  FirstLight really worked hard to find people that were the right fit for what we needed and was focused on the quality of the caregiver. FirstLight has a nice online portal, and the owner regularly pays house visits to make sure everything is going well. She also calls me to make sure everyone is on the same page. The caregivers all seem to have a lot of experience, and they can read the client’s mood. They are very regimented in their routine, they never leave without making sure that everything is in place. They never sit idle. They definitely go the extra mile to help the client.”
~ Salem, MA

“The caregiver seemed so readily willing to be there with her even though they didn’t have a lot of time to get to know her. I came in one day and the caregiver had taken my mom to the dining hall. I was complimented on the caregivers’ care. She patiently would help my mom finish her food. She was very understanding of her condition. She stayed so patient. She knew my mom was not being deliberately difficult.”
~ Elinor | East Cleveland, OH

“Carol, my caregiver, has even come to work in bad weather which show how much she really cares for my mother.”
~ Shirley | Garden City, SC

“All of the caregivers are very concerned and respectful to my mother. If there are any concerns that come up they communicate those things with me right away.”
~ Evelyn | Urbandale, IA

“They picked a great caregiver for us. I think they do a great pre-screening to figure out what it is that we needed. FirstLight was very thorough.”
~ Lois | North East Columbus, OH

“The caregivers are fulfilling all my expectations. I have found them to be very reliable and they do everything that I ask. They also have a very good attitude.”
~ Jerry | Crestview Hills, KY

“I love that the caregivers are very clean. Everyone who visited me noticed that and appreciated it also. My home smelled like a home and not like a hospital.”
~ Sonja | Chandler, AZ

“FirstLight Home Care has absolutely had a huge impact on my life. Having a caregiver has allowed me to be able to go and do things I need to do without worrying.  The caregiver is doing everything that they promised.  The office actually pulled our caregiver out of the office to help us, and some of the office actually came out to meet us and introduce the caregivers.  Our caregiver is great. Raymond has a couple of specialties and she is able to take care of them all.”
~ Franklin, TN

How well does management respond to questions or problems?

"FirstLight Home Care is very responsive, respectful, and they're prompt to take care of any issues and they do so appropriately. The office staff gives me confidence by being quick to give me information when it is asked for. The services from FirstLight Home Care have an impact on our quality of life because we don't live in the area. We're only there some of the time and it's great to have FirstLight Home Care, so we don't have to worry about Anne being by herself. The caregiver is a good match for Anne because of her experience and background. Anne loves the caregiver. The caregiver shows compassion by being very kind in her interactions with her. She's very patient and explains things to Anne."

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How well does management respond to questions or problems?

FirstLight Home Care is very responsive, respectful, and they’re prompt to take care of any issues and they do so appropriately.  The office staff gives me confidence by being quick to give me information when it is asked for. The services from FirstLight Home Care have an impact on our quality of life because we don’t live in the area. We’re only there some of the time and it’s great to have FirstLight Home Care, so we don’t have to worry about Anne being by herself.  The caregiver is a good match for Anne because of her experience and background.  Anne loves the caregiver. The caregiver shows compassion by being very kind in her interactions with her. She’s very patient and explains things to Anne.”
~ Daphne, AL

“The care coordinator will text me if there is something going on with my mom. They really keep me in the loop and seem to genuinely care.”
~ Regina | Warrington, PA

“There are times when I have given very short notice to the scheduler and they have been very accommodating. They have always said yes… Bob has been my main contact and he has done a stellar job. I can go to him with confidence and know that he will do whatever he can to make sure that the client will be taken care of. I have very high expectations and I am greatly pleased with their professionalism and service. The company has exceeded my expectations.”
~ Bessie | Westlake, OH

“They came out in the very beginning and they have called me and sent letters to tell us how much the caregiver appreciates us. They have done follow up visits. We are very pleased.”
~ James | Crestview Hills, KY

“The office staff of FirstLight always calls and has frequent communication with me. I have always liked the idea that I can get a hold of the agency whenever I need to.”
~ Catherine | Arlington Heights, IL

“When we were trying to get his long term insurance to finally kick in, the FirstLight office just took care of all of the paperwork and they sent everything over to the insurance company when I asked.”
~ Angelo | Contra Costa, CA

Would you recommend FirstLight Home Care to others?

"Our hospital recommended FirstLight Home Care to us. FirstLight Home Care has made an enormous difference on the client. There has been a noticeable improvement in my friends life. My friend's caregivers are very perceptive and observant. They go beyond by doing what they have to do. FirstLight Home Care did an exceptional job at matching up the client to the caregivers. The caregivers they sent us have a high level intelligence. They are brilliant job at matching my friend with her caregivers. We met first to describe our needs, then we had interviews and chose caregivers."

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Would you recommend FirstLight Home Care to others?

“Our hospital recommended FirstLight Home Care to us.  FirstLight Home Care has made an enormous difference on the client. There has been a noticeable improvement in my friends life.  My friend’s caregivers are very perceptive and observant. They go beyond by doing what they have to do.  FirstLight Home Care did an exceptional job at matching up the client to the caregivers. The caregivers they sent us have a high level intelligence. They are brilliant job at matching my friend with her caregivers. We met first to describe our needs, then we had interviews and chose caregivers.”
~ New York, NY

“Things are going very well and I do have a basis of comparison from another agency I’ve used in the past, so they are truly very excellent. They are fantastic and anyone that asks I am right there to say, Go with FirstLight!”
~ Zana | Franklin, TN

“All the services are being received as promised, along with extra services. My sister-in-law reiterates to me how satisfied they are. I would recommend FirstLight Home Care to others. I think their price is reasonable for the excellent services they provide.”
~ Costas | Matthews, NC

“I would recommend FirstLight Home Care because they seem to be compassionate and they do take care of things. I have been very happy to have them and I am so thankful! I wasn’t able to do much by myself and now I have help from them! I trust them.”
~ Bernice | Plainfield, IL

“Anytime anybody asks me about who is caring for my mom I tell them about FirstLight Home Care and give them the number.”
~ Alexjandrina | Lake Mary, FL

“I would recommend FirstLight Home Care because they are caring, prompt, and professional.”
~ Scott | Casco, ME

“This is the best home care that I have ever seen.”
~ Sharla | Plainfield, IN

A friend chose FirstLight Home Care for me.  Because of FirstLight, I’m able to have someone who is dependable, knowing they will be there when I want them.  The caregivers listen to me and are kind.  FirstLight contacts me once a month to just check in on how the care is going.  I would tell others they are dependable, kind, and do what you want in a caregiver.”
~ South Sound Olympia, WA