What Our Home Care Clients Have to Say

In Their Own Words

There's no better peace of mind that you've made the right decision than hearing from those who have been in your shoes, making the same decisions about their loved one that you are. Our caregivers have a passion for their clients - to them, it's not a job, it's a calling. Here is what some of our senior care clients and families have to say about their FirstLight HomeCare experiences:

What do you appreciate most about the
services you receive?

• "I like how they made me feel like family. I am very comfortable with the people who go into my father's home. Their caregivers are very professional, courteous, and helpful."
  ~ Dawn, FL
• "The people who came were on time, really courteous and nice to my mother. She has Alzheimer's disease and they were specially trained to care for people with that." ~ Dave, MI
• "They call and check on things. They feel like a friend rather than an agency."
  ~ Jane, IL
• "It's so good to have people who keep their word and not keep taking my caregivers away and giving them to others. They make sure things are done right. They get people who are certified and trained, not just people off the street. It's very comforting to know we have quality care." ~ Martha, FL
• "For one thing, I am impressed by the friendliness and they are dedicated to people's welfare. They are friendly. They answer my questions and see what I like and don't like." ~ Rey, CA
• "I appreciate most the peace of mind that the service gives me." ~ Catherine, NE

How is the compassion of your caregiver?

• "She's very good, and not only for me, but she is also helping others. She enjoys helping people." ~ Jack, OH
• "They seem to be dedicated and take an interest in the people they are talking to. They take time to find out things. My mom is happy." ~ Julia, CA
• "She really cares. There were moments where I needed someone to hold my hand. She was just a companion, as well as helping with other things." ~ Mary, NE
• "She is very kind and loving. She is interested in her work and helping people."
  ~ John, FL
• "She is an extremely good listener and very empathic." ~ Maggie, GA

How is your caregiver's work ethic?

• "They understand the importance of being there. I know I can trust that the service is being done." ~ Jim, OH
• "She followed her work schedule. She was all ready when she came, and she came to help me. That is not always the same thing with other agencies." ~ Michael, GA
• "They seem like they are dedicated and not just in the business to push the product. They seem caring." ~ Leslie, MI
• "She is always prompt, always here and willing to take me where I need to go. She is always on the ball." ~ Alan, IL
• "I can't imagine anything that could be done any better than it is." ~ Richard, OH

How well does management respond to questions or problems?

• "If I have a question, they get right on it and get back to me. They have been a great help because I have been trying to work with the insurance company, which hasn't been a good experience. They have been trying to help me." ~ Charles, GA
• "What they say is going to happen, happens. If I need help with something else, I can call and they arrange things." ~ Ann, MI
• "From my conversation with them regarding some problems, they know exactly what to do to handle those." ~ Walter, OH
• "They set up an email, a voice mail and various different ways to communicate."
  ~ Don, CA
• "They answer my phone calls immediately, get back to me and keep me informed."
  ~ Kathy, OH

Would you recommend FirstLight HomeCare to others?

• "I have already suggested them to my friends." ~ Bill, MI
• "They are good people. They've been there for me, so I've already recommended people to them." ~ Emily, CA
• "I would recommend them immediately." ~ James, IL
• "Without any doubts, I would recommend them. They have been very cooperative. I like their attitude compared to other companies." ~ Tessie, NE
• "They are an excellent company. I only have good things to say about them."
  ~ Randy, OH