Austin, TX

Home Care Reviews

We’d like to give a special thanks to our dedicated caregivers. Without your hard work, we wouldn’t be where we are today.

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I would highly recommend this home care company. My dad is 91 and mom is 88 and has dementia. My dad said my mom did not want anyone in her house and resisted having help. We signed up on a Wednesday and they were able to provide a caregiver that Friday who had experience working with dementia. Once she arrived my dad talked her ear off and liked having someone else to talk to even though she was there for my mom. Mr. Scruggs was available by phone or e-mail to answer my questions and was very patient with my parents- Bernadette M. 1/20/21

Owner Response:  Thanks for your kind words Bernadette.  It was a pleasure getting to know you and your parents.  We strive to be as responsive as possible to our clients’ needs.

We are very pleased with Molly, the caregiver who was assigned to us. She’s a great match for our needs and style. She inspires confidence and is prompt and out-going. Bobby and Ashley did a great job of organizing this for us in a friendly and very efficient manner. We highly recommend this team! – Rebecca B. 10/31/20

Owner Response: Thank you Rebecca for your vote of confidence by selecting our FirstLight team for your family’s care needs. We work diligently to find the right caregiver match for our clients.

I truly appreciate the individual attention by FirstLight Home Care management and employees. They are always willing to take extra effort in matching my care needs with a care companion. Also, if I need extra support for incidental concerns, the management is there for me. I have been using FirstLight for over a year. One time I had difficulty with the employee sent. They listened and acted on my concerns. That gives me comfort and confidence that the company is reliable and will always be there for me. A really sweet note – they make the extra effort in celebrating my birthday and holidays. I think that’s special! Edna P. 7/7/20

Owner Response: Thanks for your review of our team. We appreciate having you as our client. At FirstLight Home Care, we strive to live up to our values and our promise that the genuine health and well-being of others is our greatest concern.

Professional, pleasant, understanding and great to work with. – Nancy B. 3/19/2020

FirstLight Home Care compassionately serves seniors during these challenging times. I recommend you call them today if your loved one needs care at home. – John B. 2/8/2020

Owner Response: We appreciate the partnership that we have formed with Oasis Senior Advisors. John and his team are always there to help guide our seniors through their housing options and transition plans.

We needed care for my grandmother who had a stroke. Not only was the care very good, most affordable of its kind, and made easy as far as transition is concerned, but they went above and beyond in every area of possible concern. We got short on money and needed to discontinue service and even that transition was wonderful. They cooked wonderful, kept her place clean, were good at working along side different family members with different concerns, communicated with us constantly, leaders often checked in with grandma and us, flexible with finding caregivers that met our needs, and stayed professional while also being very genuinely caring. Their conflict management whether dealing with confusion that comes from strokes or a caregiver who has a concern was also very good. God bless FirstLight and all who read. – Stephanie H. 12/3/2019

“I would absolutely recommend this home care agency to anyone. I have been so satisfied with our experience and I would happily refer them. I think more agencies should strive to do what this one is doing.” A.W.

We’ve been using FirstLight for about six months now, and I have nothing but praise for the company. They have worked hard to make sure we had a caregiver that met our needs. They are communicative and easy to reach. And they are pleasant and professional people to work with. I’m grateful to have found them and highly recommend them.–Cathy C. 11/4/2020

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