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Q&A on Care with Wendy

In our series, Q&A on Care with Wendy, our Executive Director and Co-Owner Wendy Adlerstein answers frequently asked questions about FirstLight Home Care of West Suburban Boston and FirstLight Home Care of Boston-Back Bay services. Read weekly to learn what makes our services unique, gain a better understanding of home care in general, and walk away with some questions to add to your list if you are looking for services.

This week she will be discussing the match between a caregiver and client.

Q: Do you guarantee the right caregiver fit?

A: In order to successfully match a caregiver with a client, we first need to understand the care needs and preferences. Using input from those involved in the care (family members, care managers, resident care directors, discharge planners, etc.) along with what I gather during the initial assessment or home visit, a custom care plan and schedule is created. We then identify caregivers who fit the needs of the schedule, preferences and skills required to execute the care plan. We review the care plan details with the caregiver and once they confirm their commitment, we notify the client and share some background information about the caregiver. Some clients want to do a meet and greet prior to moving forward – this can be done virtually or in person. We take these extra steps with attention to detail so that expectations for caregivers and clients are clear before starting care. We recognize that we are aiming to create a relationship, and if it is not a good match, we will identify and schedule another caregiver who we believe to be a better match. Ultimately, we work as a team to ensure that everyone feels comfortable. The importance of a good match is key to the success of good care. We have a deep and continually expanding workforce and we are committed to matching to a client and family’s satisfaction.

About Wendy:  Wendy Adlerstein, LSW is an expert on aging and home care with over 25 years of experience helping seniors and their families navigate these difficult decisions. As owner and Executive Director of FirstLight Home Care of West Suburban Boston and Boston-Back Bay, she runs a business that provides private home care services that allow adults and seniors to receive the support they deserve in the comfortable, familiar setting of their own home.  If you have a question for Wendy, please feel free to reach out to her at 781-559-0220 or by email at wadlerstein@firstlighthomecare.com.

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