FirstLight Home Care of Boston Northwest, MA Strives to Achieve Service Excellence Every Day
FirstLight® Home Care of Boston Northwest, MA is proud to be recognized as a Home Care Pulse endorsed provider.
We are committed to collecting honest feedback and opinions from our clients and families and have set a new standard by cultivating a Culture of Care that drives industry-leading client satisfaction. We chose Home Care Pulse as our third-party survey partner because of the company’s dedication to innovation, quality and service excellence.
Our two-step commitment to client satisfaction means we:
SECURE OBJECTIVE FEEDBACK
Vital feedback is gathered from our clients throughmonthly surveys.
Client feedback is used to improve, innovate and ensurewe continually provide exceptional care.
Satisfaction scores are based on monthly client feedback. Individual FirstLight offices are eligible to qualify for Best of Home Care awards based on scores from clients in areas such as quality of care, responsiveness and overall satisfaction. To qualify, an office must have a minimum of 10 clients. Home Care Pulse solicits feedback after a client has had service for 30 days. To ensure fresh, relevant feedback, each client will be surveyed no more than once every six months.