FirstLight is About People
Home Care is Not a Career, It’s a Calling
We know your first priority when choosing a home care provider is finding someone you can trust and rely on… someone who will care for your loved one as you would, and as we would our own. We’ve been where you are, and this is one of the main reasons we chose to be in this business.
Our Core Values & Home Care Commitments
Our Culture of Care Promise
At FirstLight Home Care of Franklin County a leading home care agency, the genuine health and well-being of others is our greatest concern. We vow to provide first-class personal service for our clients so that they may enjoy warmth, independence and relaxed comfort in their own home or any setting.
FirstLight Home Care is built on a solid foundation of core values and dedication to client happiness, peace of mind, and quality of life that supports our Culture of Care—our commitment to service excellence, personal growth, and accountability.
The Caregiver Bond
At FirstLight Home Care of Franklin County our extraordinary caregivers are the most significant members of our team in delivering our service commitment to others. By embracing each day with values of trust, honesty, respect, integrity and dedication, we cultivate our relationships to the benefit of each caregiver and the entire organization as a whole. FirstLight promotes a caregiving atmosphere where diversity is respected, quality of life is valued, personal ambitions are attained, and the FirstLight Culture of Care is emboldened.
Service Excellence: We are FirstLight Home Care of Franklin County
- We are always receptive and anticipate the needs of others.
- We are empowered to create a unique, healthy, and comfortable environment.
- We recognize and appreciate serving our clients with an unparalleled level of home care, while enriching lives, enhancing community relations and spreading the FirstLight Culture of Care.
- We continually seek to innovate and strengthen the FirstLight Culture of Care.
- We believe that every service challenge presents an opportunity for us to immediately own and resolve that challenge to our client’s satisfaction; and that such challenges present opportunities for us to improve FirstLight Home Care’s caregiving service.
- We foster teamwork and collaboration so that we may exceed the expectations of every client and team member.
- We constantly strive to learn and grow.
- We are proud of our FirstLight Home Care image, exemplified through our professional appearance and demeanor.
- We care for and protect the confidentiality and safety of others.
- We are responsible for uncompromising standards of home care and personal attention, and we are committed to maintaining a safe environment.