Worthington, OH

We are Committed to the Ongoing Third-Party Evaluation of Our Service

Star 4.76

Client Satisfaction2019

FirstLight® Home Care of Greater Columbus, OH is proud to be recognized as one of FirstLight’s top home care providers in overall client satisfaction. Special thanks to our extraordinary caregivers who make exceptional care possible every day. Their relentless pursuit of quality and kindness is an inspiration.

Our mission is lived out every day by providing first-class personal service so that our clients may enjoy the quality of life they deserve in the place they call home. But simply believing we provide this level of care isn’t good enough. We must continually prove it.

Therefore, FirstLight Home Care is setting a new standard in home care by creating an unmatched Culture of Care that drives industry-leading client satisfaction. We chose independent third-party firm Infosurv as our research partner because of the company’s dedication to innovation, quality and service excellence. All ratings from client satisfaction surveys are based on a 5-point scale.

Our Two-Step Commitment to Client Satisfaction is Unmatched in the Industry:

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SECURE OBJECTIVE FEEDBACK

Vital feedback is actively gathered from our clients by conducting quarterly surveys through Infosurv.

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TAKE ACTION

Client feedback is utilized to correct, innovate and ensure we continually provide exceptional care.

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Our clients tell the story best

Our primary caregiver has been with us for three and a half years — showing such great dedication to our family.
Our caregiver consistently keeps me updated and she is so cordial and understanding with the patient when he’s having a rough day. She is also willing to step in when I need something done or when I need to amend the schedule for any reason. She offers consistency and patience with him at all times, which is something he needs.
We absolutely loved our caregiver, Kara. She exceeded our expectations on everything!
They show great integrity in caring for others.
They give me the peace of mind to go out and do the things I need to do.
I feel very confident in them after seeing the way they run their business.
I’m grateful for them because they take care of me when I need them the most.
The caregivers always answer the phone when I call. The owner, Marianne, is awesome! She is always ready to take care of any request I make.
Our caregiver is lovely. We can always count on her. She shows up, she is reliable and responsible.
They help us live out our golden years where we want to be … home.
Their professionalism gives us great peace of mind.

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