We are Committed to the Ongoing Third-Party Evaluation of Our Service
FirstLight® Home Care of Honolulu, HI is proud to be recognized as one of FirstLight’s top home care providers in overall client satisfaction. Special thanks to our extraordinary caregivers who make exceptional care possible every day. Their relentless pursuit of quality and kindness is an inspiration.
Our mission is lived out every day by providing first-class personal service so that our clients may enjoy the quality of life they deserve in the place they call home. But simply believing we provide this level of care isn’t good enough. We must continually prove it.
Therefore, FirstLight Home Care is setting a new standard in home care by creating an unmatched Culture of Care that drives industry-leading client satisfaction. We chose independent third-party firm Infosurv as our research partner because of the company’s dedication to innovation, quality and service excellence. All ratings from client satisfaction surveys are based on a 5-point scale.
Our Two-Step Commitment to Client Satisfaction is Unmatched in the Industry:
SECURE OBJECTIVE FEEDBACK
Vital feedback is actively gathered from our clients by conducting quarterly surveys through Infosurv.
Client feedback is utilized to correct, innovate and ensure we continually provide exceptional care.
Our clients tell the story best
The initial communication, the dedication, the care, and the care they put into their employees is TOP NOTCH.- Client in Waikiki
The care I receive is fabulous.- Client in Pearl City
Personalized care and great communications is what I love most about FirstLight. High quality care!- Client in Hawaii Kai
The considerate care we receive and the consistency of the service is why I will never leave this agency.- Client in Hawaii Kai
FirstLight is dependable and do what they say they are going to do!- Client in Waipahu
I am very pleased for the care they provide me. I enjoy the time with my caregiver each visit.- Client in Palolo
FirstLight's attention and compassion for everything is top notch. I have no complaints what so ever. Lauri matches up people that she thinks would be good with each other. I think she has done a great job with me.- Client in Waikiki
FirstLight provides extremely considerate care on a consistent basis.- Client in Hawaii Kai
The caregiver for my dad is very attentive, works his schedule around my dad's needs and is very attentive.- Client in Manoa
The office was so responsive on relatively short notice and found me the perfect person. I'm so very pleased and now FirstLight is my FIRST home care choice.- Client in Kahala
We are truly impressed with our personal care aide's work ethic. We need to remind her to take a lunch break...she's that amazing!- Client in Hawaii Kai
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