Hear from FirstLight clients, families and caregivers about how we’ve made a difference in their lives. If you’ve had a positive experience with our company, help others make informed decisions about home care by leaving a review.
FirstLight has been a Godsend and our caregiver was wonderful. My mother had to move to the mainland to be closer to family. I wanted to share that when Mom and her caregiver said their goodbyes they hugged and cried – I was really touched, and even though it was difficult parting as they bonded so well, heartfelt gratitude to FirstLight for such excellent and caring placement. Mahalo nui for all your kokua and expertise.
- Diana H.
I discovered FirstLight back in 2018 after doing a lot of research on home care to assist my grandmother. I like that the caregiver is gentle and caring. She spends quality time by engaging with my grandma in great conversation. I would not change a thing!
- Niki N.
FirstLight was recommended to us by our physical therapist. I like the caregiver communicates well and takes good care of my husband.
- Lei S.
My final decision to go with FirstLight was based on the face-to-face meeting with the supervisor. She explained things so they were easy for me to understand. I like the quality of care and the level of professionalism and knowledge of the caregivers.
- Janine L.
The staff is very friendly and does what I cannot do. I like that they are really competent.
- Les K.
The people that work for FirstLight are great. The companionship has had a huge impact on my mother. The caregiver helps get her up to exercise and move around. Most importantly, the caregiver treats my mom with respect and love.
- Westley M.
They are friendly and prompt. The agency gets things done and answers their phones. So if there is a problem, I feel like I can talk to them about it, and they will get it fixed.
- Marci P.
The caregiver interacts well with my mother. I like that FirstLight is very responsive, courteous and sensitive. From the start, there was a real eagerness to care for my mother.
- Guy T.
We selected FirstLight because they are really professional. The caregiver helps my husband shower due to little mobility and cooks him a meal. I like that the agency communicates extremely well.
- Susan P.
I like the way they do business and the people they have working for them. They’re responsive and responsible. They send a person with compassion, patience, and understanding, and who is kind. They’re honest.
- Ron T.
FirstLight has been fantastic to work with! JoAnn and Lauri are friendly, compassionate, and responsive. They perfectly matched a caregiver to my father. His caregiver is kind, gentle, and extremely patient. My family is appreciative of the care given to my dad and highly recommend the services of FirstLight.
- Elise R.
The companion care aide who accompanies my aunt shows great attention to her needs and his respect for her makes a world of difference to her. We are so grateful for FirstLight’s support while my aunt lives in an assisted living community.
- Nancy K.
This agency is my go-to for home care. It’s really the complete package from professionalism to great care. My caregiver is gracious and a delightful person. Obviously skilled and well trained.
- Leslie H.
FirstLight has great reliable caregivers and quick to respond to my needs openly and positively. I like their flexibility and willingness to go the extra mile for me.
- Jon O.
The caregiver FirstLight found for me shared that she was so impressed with FirstLight management – they treat both their caregivers and clients so well!
- Francis H.
I have no complaints when it comes to FirstLight. They are attentive and compassionate. They did an excellent job of assigning us with a wonderful caregiver who is like family to us.
- Suzy W.
FirstLight has us completely satisfied after many past attempts with caregivers from other agencies. Our caregiver was the first not to be rejected by my dad.
- Paul P.
I appreciate the personal and professional initial meeting with the FirstLight Director including the follow-thru and check-ins after we started. I am especially impressed with the quality of care, dependable and conscientious caregivers.
- Karen I.
The caregivers are punctual, incredible, and encouraging light conversation with my mom, who is living with dementia. In fact, mom is actually instigating the discussions, which is much more than she does with us!
- Shari M.
They have gone above and beyond! I cannot praise Lauri and her staff enough. I would have a hard time recommending any other agency. FirstLight cannot be beat!
- Phylis H.
Being so far away from my mom is so hard on my family, but knowing that her caregiver interacts and cares for her everyday makes it so much more tolerable being apart. I don’t know what we would do without FirstLight!
- Rita T.
Caring, reliable, concerned, experienced — we could not be happier with the service FirstLight has provided our family. They listen and treat each case individually so they can match the right caregiver to the specific need.
- James M.
I think FirstLight is a great company and they really care about their families, clients and caregivers. I appreciate everything they do.
- Joyce H.
Dependable! Never question their abilities! I’ve had peace of mind ever since I chose them.
- Betty F.
Helpful and cooperative with dedicated employees who do their best to care for their clients.
FirstLight Home Care of Honolulu, HI Strives to Achieve Service Excellence Every Day
FirstLight® Home Care of Honolulu, HI is proud to be recognized as a Home Care Pulse endorsed provider.
We are committed to collecting honest feedback and opinions from our clients and families and have set a new standard by cultivating a Culture of Care that drives industry-leading client satisfaction. We chose Home Care Pulse as our third-party survey partner because of the company’s dedication to innovation, quality and service excellence.
Secure Objective Feedback
Vital feedback is gathered from our clients through monthly surveys.
Client feedback is used to improve, innovate and ensure we continually provide exceptional care.
Satisfaction scores are based on monthly client feedback. Individual FirstLight offices are eligible to qualify for Best of Home Care awards based on scores from clients in areas such as quality of care, responsiveness and overall satisfaction.