Maryville, TN
We’d like to give a special thanks to our dedicated caregivers. Without your hard work, we wouldn’t be where we are today.

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Here are a few testimonials from families of loved-ones in need, and the results FirstLight caregivers helped bring.

Joe,
My Name is Greg [redacted] and my Mom and Dad were both residents of Rarity Bay until their recent passing. Ben from FirstLight Home Care asked me to reach out to you about his service and I am happy to oblige. First and foremost we had two parents with in home health care for several years. We chose a different agency for my father who passed first. Although they were fine they were nowhere near as professional and responsive as FirstLight. During my mom’s battle with cancer we hired FirstLight and we were more than pleased. In the first interview they outlined everything we needed to know about the service, were very compassionate and concerned, gave us contact numbers and made us feel comfortable that our mother would have the best care. My sister and I live several states away from TN and my mother was alone but adamant in staying in her home – we needed to trust this was going to work. As she progressed FirstLight was able to adjust and modify the schedule and type of aides. We had a great experience with the caregivers and FirstLight and the aides were very flexible and there was always someone there to care for my mother. As we added shifts some of the health aids didn’t mesh with my mom but with a quick call or email to Angela all taken care of and we would try someone new. Again this was more personality and was not a consistent. We had several of the ladies for over six months and they gave consistency to the routine in the home. Also because we were not in the same state having the online portal on who was there, what the status was of my mom was very comforting. My mother got confused so having an outside person to keep us updated daily was an added bonus. If you have any specific questions please let me know. I highly recommend the First Light team.

-Letter of recommendation from a son of a client with terminal cancer, Rarity Bay, TN

Ben,
Thank you for the follow up.  I imagine you and your wife had set out to establish a “better company” than what you had seen from her prior hospice work.  From my perspective, I want to tell you MISSION ACCOMPLISHED.  You, your wife and your employees were amazing.  You came thru when no one else even answered the phone and made a very difficult time manageable.  I also can not say enough good things about Tina.  She is a wonderful and kind caregiver.  Having her with my father when I left town gave me a sense of peace.  Please thank her again for me.
Kind regards,

-Email from a son of a client on hospice care, Maryville, TN

FirstLight Home Care – reliable, dependable, responsive, flexible, and genuine caring tailored to the needs of each person.
The Best of the Best!
-Spouse of a client with ALS, Lenoir City, TN

I first met Angela and Ben after our original long term care provider unexpectedly resigned, leaving me to care for my mother by myself. FirstLight not only assessed our current situation relative to the level of care needed, but quickly worked out a 24/7 solution. The most amazing part was the quality of the care giver for each shift. They were kind, detailed in their notes and constantly working. I believe this to be a reflection of the Crawley’s core values. Even on short notice, there was continuity of care givers. I would highly recommend First Light to anyone needing long term care in the Knoxville area.
-Son of mother with stage 4 lung cancer, Knoxville, TN

On behalf of our family I would like to thank First Light Home Care and their staff for taking such good care of my mother while she was in Knoxville. The whole process was very difficult for my family as it was the first time she had ever needed care. We needed in-home care services on a very short notice and they were able to provide excellent care around the clock within a couple days. The staff was very professional and caring with my mother. They attended to all her needs with dedication and compassion. They were very accommodating when my sister decided to come from Las Vegas with her family for the holidays and take care of my mom and when she eventually moved out of state. Thank you First Light for helping us all through a very difficult time with your professionalism and kindness.
– Daughter of mother with end stage heart disease, Knoxville, TN

I would like to thank Angie and Ben for their help following my mom’s recent accident. It gave me peace of mind to know that reliable and compassionate caregivers looked after Mom while I ran errands, went to the grocery store, or just needed a break. Thank you, Kelly and Debbie (caregivers) for all you did for Mom.
– Daughter of mother who had fallen, broken her hip, then fallen again and broken her wrist, Maryville, TN

 

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