Hear from FirstLight clients, families and caregivers about how we’ve made a difference in their lives. If you’ve had a positive experience with our company, help others make informed decisions about home care by leaving a review.
When I needed help after my father had a fall, FirstLight was there for me. The caregivers were wonderful. Joyce would call every other day and check to make sure all was well. I highly recommend the company.
- Catherine C.
David, the owner was incredible with our family. He is passionate about providing high quality caregiving at home. He took our calls 24/7 and connected my mom with wonderful caregivers. He was incredibly responsive during a very difficult time for our family.
- Lizzie H.
Tara and Joyce work tirelessly to accommodate. Caregivers come and go because my mother’s condition creates for a mercurial personality. However, Tara and Joyce always come through. Their sincere consideration and over the top service is truly unrivaled. Thank you.
- Lauren A., West LA
Caring, reliable, concerned, experienced — we could not be happier with the service FirstLight has provided our family. They listen and treat each case individually so they can match the right caregiver to the specific need.
- James M.
I think FirstLight is a great company and they really care about their families, clients and caregivers. I appreciate everything they do.
- Joyce H.
Dependable! Never question their abilities! I’ve had peace of mind ever since I chose them.
- Betty F.
Helpful and cooperative with dedicated employees who do their best to care for their clients.
FirstLight Home Care of West Los Angeles Strives to Achieve Service Excellence Every Day
FirstLight® Home Care of West Los Angeles is proud to be recognized as a Home Care Pulse endorsed provider.
We are committed to collecting honest feedback and opinions from our clients and families and have set a new standard by cultivating a Culture of Care that drives industry-leading client satisfaction. We chose Home Care Pulse as our third-party survey partner because of the company’s dedication to innovation, quality and service excellence.
Secure Objective Feedback
Vital feedback is gathered from our clients through monthly surveys.
Client feedback is used to improve, innovate and ensure we continually provide exceptional care.
Satisfaction scores are based on monthly client feedback. Individual FirstLight offices are eligible to qualify for Best of Home Care awards based on scores from clients in areas such as quality of care, responsiveness and overall satisfaction.