Torrance, CA

COVID-19 Response and Resources

We are grateful for the opportunity to support and provide care to our clients, families and caregivers.

The health, safety and well-being of all those we serve are always top priorities for us. As we continue to navigate through the pandemic, our goal is to provide you with timely, relevant information, updates and advice from reliable sources you can trust.

We value and appreciate the trust you place in us to take care of you and your loved ones. Because of this we have initiated protocols to follow for most situations that may arise due to COVID-19.

 

COVID-19 OPERATIONAL PROTOCOLS

 

 ACTION STEPS

  • Keep apprised of current guidance on COVID -19 by regularly checking governmental and local web sites (CDC, OSHA, State of California, County of Los Angeles and South Bay Cities)
  • Provide updates to Staff and Clients as the situation changes
  • Provide training to staff and document this activity on the topics of:
    • Hand hygiene
    • Infection prevention and control practices
    • Use of personal protective equipment (PPE)
    • Infectious or communicable diseases
  • Screen clients or patients and other household members for COVID-19-like illness
    • Minimum: in advance and by phone if possible
    • Better: by phone immediately before a visit (if community spread is ongoing in the area and the care is not 24 hours a day)
  • Better: communicate with or check local health department website where the client or patient resides to determine  if  any  prospective  clients  or  patients   are   under   mandatory quarantine or precautionary quarantine  for  possible  COVID-19  infection before  providing services to a new client or patient Maintain plans for:
  • Even though the client is responsible for maintaining PPE levels in the home, for crisis or high need periods we maintain, N95 and three-ply surgical masks, face shields, gowns, gloves and antibacterial hand washing
  • Advise and refer direct care workers for medical attention when they exhibit signs or symptoms consistent with COVID-19, such as a fever or chills, cough, shortness of breath/ difficulty breathing, fatigue, muscle or body aches, headache, new loss of taste or smell, sore throat, congestion or runny nose, or nausea or vomiting, diarrhea
  • Plans for continuing client or patient care should a large proportion of staff become sick or need to be absent for other COVID-19-related reasons, or there is an unexpected influx of clients due to COVID-19-related reasons
  • Addresses the emotional health of our direct care workers
  • Addresses hiring, orientation, and training in a virtual environment
  • Develop and maintain the following policies:
    • Addresses how we will respond to an employee with a communicable disease (with reference to COVID-19, as well as others)
    • Care and management of a patient or client with a communicable disease
    • Emergency preparedness plan (and/or emergency management plan)
    • Infection prevention and control policies
    • Families First Corona-virus Response Act (FFCRA)

    For helpful tips and family caregiver support, read the latest articles from our FirstLight Care Blog:

    For timely topics and current updates on the pandemic, visit these resources from the Centers for Disease Control and Prevention:

    If you have any questions, or would like further information on our protocols, please contact us here. We take great pride in our team and are committed to assisting you every step of the way. We are grateful for the opportunity to serve you.

    Thank you for placing your trust in FirstLight Home Care.

    Peace of Mind is our Home Care goal

    Peace of Mind is our Home Care goal

    Awards & Associations