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What People Are Saying

Hear from FirstLight clients, families and caregivers about how we’ve made a difference in their lives. If you’ve had a positive experience with our company, help others make informed decisions about home care by leaving a review.

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Client Reviews

I want to say thank you to everyone who was so good with Bob and helped us get through the difficult times.

I would like to thank you from the bottom of my heart for the support you provided us with my father. Jeff and the team were an absolute God Send!

I am very satisfied with the care my Mother received from FirstLight. I found that the caregivers treated my mother with a sense of humor and respect. I was able to be with Mom during a shift change and was really impressed with how one caregiver carefully explained what had occurred during the previous shift to the new caregiver so that the transition was seamless. I also appreciated the initiative the caregivers took with taking care of Mom.

I cannot say enough great things about First Light. My 80 year old mother fell and broke her hip. When I brought her home – the first two weeks of her recovery required constant around the clock care. As a mother of 4 with a full time job – I had no idea how I was going to accomplish this. A dear friend told me about First Light – and thank god. They are absolute professionals from the home care side but more importantly in the ability to know emotionally what everyone was going through and to be able to bond and interact in a way that took care of all of us.

Caring, reliable, concerned, experienced — we could not be happier with the service FirstLight has provided our family. They listen and treat each case individually so they can match the right caregiver to the specific need.

I think FirstLight is a great company and they really care about their families, clients and caregivers. I appreciate everything they do.

Dependable! Never question their abilities! I’ve had peace of mind ever since I chose them.

Helpful and cooperative with dedicated employees who do their best to care for their clients.

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FirstLight Home Care of the West Shore & Harrisburg Strives to Achieve Service Excellence Every Day

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FirstLight® Home Care of the West Shore & Harrisburg is proud to be recognized as a Home Care Pulse endorsed provider.

We are committed to collecting honest feedback and opinions from our clients and families and have set a new standard by cultivating a Culture of Care that drives industry-leading client satisfaction. We chose Home Care Pulse as our third-party survey partner because of the company’s dedication to innovation, quality and service excellence.

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Secure Objective Feedback

Vital feedback is gathered from our clients through monthly surveys.

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Client feedback is used to improve, innovate and ensure we continually provide exceptional care.

Satisfaction scores are based on monthly client feedback. Individual FirstLight offices are eligible to qualify for Best of Home Care awards based on scores from clients in areas such as quality of care, responsiveness and overall satisfaction.