FirstLight is About People
Home Care is Not a Career, It’s a Calling
We know your first priority when choosing a home care provider is finding someone you can trust and rely on… someone who will care for your loved one as you would, and as we would our own. We’ve been where you are, and this is one of the main reasons we chose to be in this business.
Karen Tucker, Owner/ President
FirstLight Home Care of Central Orlando was designed from the ground up to be a completely new approach to high-quality in-home care creating the most comprehensive, reliable, attentive, best managed and values-driven organization in the industry. Every facet of the in-home care market is continually studied to provide our customers truly exceptional service. And that exceptional service starts with our people.
Prior to opening FirstLight Home Care in Oviedo, Karen Tucker spent nearly 20 years in various sales and management positions within the healthcare industry, most recently in a supervisory position with Cigna Dental. Although Karen found success in her career, she had a deep-rooted feeling that she could and should be doing more to help others in the community on a more personal level.
Karen’s first-hand experiences caring for her own aging family members led her to the home health care industry. In college, Karen was a caregiver for her grandfather, who she knew wanted to remain in his own home for as long as possible. Later, Karen’s sister became the primary caregiver for their mother who was battling cancer. Recognizing the incredible amount of stress and responsibility placed on family caregivers, Karen’s idea to open an in-home care business was sparked. It was a goal of hers to provide senior care to aging seniors to fulfill their desire to remain independent in their own homes. After much research, FirstLight Home Care was the obvious choice because of its dedication to client satisfaction, focus on “Culture of Care” throughout the system and an unparalleled screening process for Orlando caregivers. Karen has built an incomparable team of compassionate caregivers in Orlando to provide exceptional senior home care services while maintaining the happiness and wellness of the senior and disabled population of Central Florida.
Karen intends to make FirstLight Home Care Orlando a valuable resource for those in need. With the aging population of baby boomers wanting to remain in-home and independent for as long as possible, FirstLight is committed to meeting this growing need and taking the opportunity to better educate the Orlando community about the options available to them. People who are caring for aging parents need to plan financially for the future and nee to weigh all options available for long term care. FirstLight Home Care of Central Orlando services Seminole, Orange and Osceola Counties of Central Florida.
Ellen Hersey, Care Coordinator
It is exciting and challenging to be involved in customer service in a variety of venues from support staff in medical or dental practices to human resources with the NBA basketball team, The Orlando Magic. I have enjoyed the journey of my life. Raising five sons into productive, healthy, men is perhaps my greatest personal accomplishment.
Agency assignments and private duty Parkinson’s, Alzheimer’s & Dementia are just a few of the many clients I have served in recent years. Joining the Orlando FirstLight Home Care team, here in Oviedo, gives me the opportunity to continue serving the needs of an ever growing population of families. The “light” we offer shines into and opens the hearts and minds of those whom we touch.
Bette Light, RN BS MPS
Bette is a registered nurse with a BS in Health Education, a Master’s degree in gerontology and healthcare administration. She has been working in the field of geriatrics since 1973. Her experiences caring for the elderly include services as a Director of Nursing, Administration and Nurse Consulting in nursing homes and assisted living facilities in New York, Connecticut, Georgia and Florida. For the past 17 years, Bette has been teaching in nursing homes throughout Florida & Georgia on issues related to geriatric nursing care, incontinence management and quality of life issues.
Wellness is becoming an integral part of our daily life. We are all realizing the importance of taking more responsibility for our own health and developing a more positive attitude about aging.
Providing the Best Home Care, Senior Care and Elderly Care in Orlando
Read our client testimony in this “Caregivers offer comfort to seniors” story in The Observer.
You and your family are special, so it takes a special kind of person to be a Orlando FirstLight Home Care caregiver. Compassionate, caring, sincere, experienced, and attentive: these are just some the qualities we insist that our home companions possess. We care about the quality of our at-home caregivers because you care enough to invite us into your home—into your life—allowing us to share in all the ups, downs, and joyful moments that make your family unique. And that’s a trust we don’t take lightly. Ever.
Most people prefer to stay in their home, among familiar and comfortable surroundings. That’s why we provide home care services wherever home is – a nursing home, assisted living facility, retirement community or hospice. Providing first-class personal service to help you or a loved one maintain independence and quality of life is always our upmost priority.
Meet the caregivers at FirstLight Home Care:
Meet Tammy Morgan, FirstLight Home Care’s Caregiver of the Year 2014:
Meet Krista Harder, FirstLight Home Care’s Caregiver of the Year 2013:
Meet Danita Bailey, FirstLight Home Care’s Caregiver of the Year 2012:
Meet Maria Wichmann, FirstLight Home Care’s Caregiver of the Year 2011:
Meet Rachel Raymond, CNA in Central Orlando
Caring for others has always been my passion. There is a special kind of joy I feel being able to give of myself to bring joy to another. Being a caregiver at FirstLight Home Care of Central Orlando has given me the opportunity to use my compassion and passion for helping others to positively impact peoples’ lives. Every client I meet is unique and I enjoy building connections with every one of them. My clients never cease to inspire me with their resilience and I am continually learning from my experiences with them and the stories they tell me. When I go home at the end of the day, I know I have truly done my best to take care of someone else’s needs and there is nothing more rewarding than that feeling. I feel very fortunate to be a part of a team that puts client care first and truly cares about their clients and employees.
Our Core Values & Home Care Commitments
Our Culture of Care Promise
At FirstLight Home Care of Orlando, a leading home care agency, the genuine health and well-being of others is our greatest concern. We vow to provide first-class personal service for our clients so that they may enjoy warmth, independence and relaxed comfort in their own home or any setting.
FirstLight Home Care is built on a solid foundation of core values and dedication to client happiness, peace of mind, and quality of life that supports our Culture of Care—our commitment to service excellence, personal growth, and accountability.
The Caregiver Bond
At FirstLight Home Care of Orlando, our extraordinary caregivers are the most significant members of our team in delivering our service commitment to others. By embracing each day with values of trust, honesty, respect, integrity and dedication, we cultivate our relationships to the benefit of each caregiver and the entire organization as a whole. FirstLight promotes a caregiving atmosphere where diversity is respected, quality of life is valued, personal ambitions are attained, and the FirstLight Culture of Care is emboldened.
What Makes Our Orlando In-Home Care Different?
- All of our caregivers are direct employees (not contractors) – state licensed where required and thoroughly screened with a corresponding background-check – and must pass through our rigorous in-home care training.
- We are a fully compliant home healthcare agency regarding the privacy of every client’s personal health data, with caregivers trained in privacy issues.
- Following our thorough recruitment and homecare training, all of our employees must go through our unique Culture of Care training and orientation process.
Service Excellence: We are FirstLight Home Care of Orlando
We foster healthy relationships for life.
- We are always receptive and anticipate the needs of others.
- We are empowered to create a unique, healthy, and comfortable environment.
- We recognize and appreciate serving our clients with an unparalleled level of home care, while enriching lives, enhancing community relations and spreading the FirstLight Culture of Care.
- We continually seek to innovate and strengthen the FirstLight Culture of Care.
- We believe that every service challenge presents an opportunity for us to immediately own and resolve that challenge to our client’s satisfaction; and that such challenges present opportunities for us to improve FirstLight Home Care’s caregiving service.
- We foster teamwork and collaboration so that we may exceed the expectations of every client and team member.
- We constantly strive to learn and grow.
- We are proud of our FirstLight Home Care image, exemplified through our professional appearance and demeanor.
- We care for and protect the confidentiality and safety of others.
- We are responsible for uncompromising standards of homecare and personal attention, and we are committed to maintaining a safe environment.