Local Home Care Provider Among Best in the Nation

FirstLight Home Care’s “concierge approach” to serving clients and families helps earn the provider multiple honors in Home Care Pulse Best of Home Care® Awards

BROOKFIELD, Wis. (March 13, 2017) – FirstLight Home Care™ of Elmbrook – Lake Country, a provider of non-medical home care in Brookfield, Waukesha, Milwaukee and surrounding communities since 2015, has been recognized as one of the country’s top home care providers in the 2017 Best of Home Care Awards.

The awards are presented annually by Home Care Pulse, a third-party home care research, quality assurance and satisfaction measurement firm. Based solely on feedback from clients and employees, the Best in Home Care Awards recognize home care providers that offer excellent in-home care. This is the second consecutive year FirstLight Home Care has earned Best of Home Care honors.

Non-medical home care provides the assistance and support people may need to live independently in their homes. Traditionally, home care providers focus services exclusively on older adults who are aging in place. But FirstLight also delivers services to adults with disabilities; those recovering from illness, injury or surgery; new mothers; and anyone aged 18 or older who may need assistance managing activities where they live. The home care segment is experiencing significant growth, making programs like the Best of Home Care Awards a critical component in helping consumers make the most informed decisions about home care services.

FirstLight Home Care of Elmbrook – Lake Country is owned and operated by local entrepreneurs David and Banessa Treis. Their business earned both the Provider of Choice and the Employer of Choice awards. The Provider of Choice Award is presented to home care providers that have been a Home Care Pulse Certified – Trusted Partner for at least six consecutive months and have achieved the top 50th percentile in two or more client satisfaction categories. The Employer of Choice Award is presented to home care providers that have been a Home Care Pulse Certified – Trusted Provider for at least six consecutive months and have achieved the top 50th percentile in two or more caregiver satisfaction categories.

David said his team’s collaborative approach – working with both FirstLight clients and their family caregivers – sets FirstLight Home Care apart as a home care provider.

“So many of the clients we serve have loved ones providing them with ongoing support. That’s why we believe there are two important people in every care scenario that need to be listened to and understood: the family caregiver and the client who will receive care. To be successful, the care plan must meet the needs of both individuals.

“We take a concierge approach to caring for the family. And through our strategic partnerships within the community, we’re able to help meet a broad range of needs, from home care services to other types of support, such as property management,” David said.

FirstLight offers Personal Care Services, which provide assistance with the activities of daily living, such as bathing, mobility, meal preparation and more. It also provides Companion Care Services like light housekeeping and laundry, errands and transportation, medication reminders and even visits from caregivers to keep a client company. The home care leader also offers specialty services, such as its Dementia Care Services, Travel Companion Program and Respite Care Services, to meet the unique needs of its clients.

“Many times, the family caregiver is under far more stress than the person in need of care,” David said. “Our services allow these loved ones to get out of the ‘caregiving business’ and become spouses, sons, daughters and friends once again. Our goal is to help families preserve as much quality time together as possible, without the pressures caregiving can bring. We become the ‘easy button’ for any issue that may arise. And we’re honored to play that role.”

FirstLight Home Care of Elmbrook – Lake Country is part of FirstLight Home Care, a national leader in home care services operating in nearly 150 markets in more than 30 states. For more information, visit http://www.Elmbrook.FirstLightHomeCare.com. For more information about the Home Care Pulse Best in Home Care Awards, visit http://www.homecarepulse.com/awards/2017-winners/.

About FirstLight Home Care
FirstLight Home Care is a leading provider of non-medical home care, helping individuals in more than 30 states maintain their independence and enhance their quality of life. By setting the highest standards and combining innovation with best practices, the company has created an unmatched Culture of Care that drives industry-leading client and employee satisfaction. Since opening its first location in 2010, FirstLight has been repeatedly honored by the industry’s Home Care Pulse Best of Home Care® Awards, and has been recognized as one of the fastest-growing privately held companies by Entrepreneur Magazine and Inc. Magazine’s Inc. 5000.

The FirstLight network collectively provides more than 80,000 hours of service each week, caring for clients right where they live. FirstLight is a lifeline not only for older adults, but also for people recovering from illness, injury or surgery; adults with disabilities; busy mothers; and anyone over the age of 18 who might need extra care or assistance – as well as the family caregivers who would otherwise be their only source of support. Visit www.FirstLightHomeCare.com for information about our Personal Care, Companion Care, Respite Care, Dementia Care, Travel Companion and Readmission Rescue services, and to learn why FirstLight professionals are caregivers – and so much more.

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