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FirstLight Strives to Achieve
Service Excellence Every Day

Home Care Pulse

FirstLight® Home Care is proud to be recognized as a Home Care Pulse endorsed provider.

We are committed to collecting honest feedback and opinions from our clients and families and have set a new standard by cultivating a Culture of Care that drives industry-leading client satisfaction. We chose Home Care Pulse as our third-party survey partner because of the company’s dedication to innovation, quality and service excellence.

Our two-step commitment to client satisfaction means we:

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SECURE OBJECTIVE FEEDBACK

Vital feedback is gathered from our clients through
monthly surveys.

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TAKE ACTION

Client feedback is used to improve, innovate and ensure
we continually provide exceptional care.

Satisfaction scores are based on monthly client feedback. Individual FirstLight offices are eligible to qualify for Best of Home Care awards based on scores from clients in areas such as quality of care, responsiveness and overall satisfaction. To qualify, an office must have a minimum of 10 clients. Home Care Pulse solicits feedback after a client has had service for 30 days. To ensure fresh, relevant feedback, each client will be surveyed no more than once every six months.

Our clients tell the story best:

“FirstLight picked a great caregiver for us. I think they did a great pre-screening to figure out what it was that we needed, and they were very thorough.”
“All of the caregivers are very respectful to my mother. If there are any concerns that come up, they communicate those things with me right away.”
“Our FirstLight caregiver speaks to my mother, not about my mother. She finds an activity to do with my mother each day and she understands the changing stages of life that she is going through.”
“FirstLight responded perfectly to the problem that my mother had with her health. They were able to make the right decision in an emergency situation.”
“I would recommend FirstLight Home Care because they are caring, prompt and professional.”