Home Care
Reviews
What People Are SayingHear from FirstLight clients, families and caregivers about how we’ve made a difference in their lives. If you’ve had a positive experience with our company, help others make informed decisions about home care by leaving a review.
FirstLight Home Care of Grand Rapids
280 Northland Dr NE Suite B, Rockford
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Overall, we’ve had a really positive experience. The caregivers have been kind, professional, and very dependable. We had one small issue with scheduling at the start, but they fixed it fast and things have been smooth since then. I’d recommend … More FirstLight if you need help caring for a loved one at home. -
First Light is the BEST👍🏼👏🏼My Mom just turned 91 and absolutely LOVES her caregiver. She just lights up when her caregiver shows up. Not only does it cheer her up. She’s so happy to have a new friend. They also do light housekeeping. The … More relief it gives me, makes me confident that I can continue to have her in my home. Thank you First Light for all your compassion and providing these services. -
As a quadriplegic of 28 years, finding reliable and compassionate homecare has been essential to my quality of life. I am thrilled to share that First Light has surpassed all my expectations. They truly are the best in the business!! From … More the moment I started receiving care, I found a sense of dedication and compassion from their team. They not only meet my needs physically, but also go above and beyond to ensure my emotional wellbeing. If you are in search of homecare services look no further, First Light has made a significant difference in my life and I’m confident they will do the same for you! -
Extraordinary people!! They give great care and their staff is amazing. They helped our family out of a terrible situation. I would highly recommend! -
The care provided for my aunt has been exceptional. I have not only had contact and communication with caregivers, but also my calls to the office have been met with attentiveness and compassion. You can tell that empathy and care are … More top priorities throughout the company. Thank you! -
First Light were super nice when they were taking care of my aunt last fall! The care givers where super nice and considerate when I stopped by an visited! Would recommend! -
The care provided by the caretakers is truly above and beyond. They do an exceptional job at forming a bond with their patients and go to lengths to ensure their well being. Could not recommend FirstLight enough. -
Great experience from here! The caretakers are wonderful at their jobs and any issues I had were taken care of promptly. -
First time in
Client Reviews
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FirstLight Home Care of Grand Rapids Strives to Achieve Service Excellence Every Day
Hear from FirstLight clients, families and caregivers about how we’ve made a difference in their lives. If you’ve had a positive experience with our company, help others make informed decisions about home care by leaving a review.
FirstLight Home Care of Grand Rapids
280 Northland Dr NE Suite B, Rockford
-
Overall, we’ve had a really positive experience. The caregivers have been kind, professional, and very dependable. We had one small issue with scheduling at the start, but they fixed it fast and things have been smooth since then. I’d recommend … More FirstLight if you need help caring for a loved one at home. -
First Light is the BEST👍🏼👏🏼My Mom just turned 91 and absolutely LOVES her caregiver. She just lights up when her caregiver shows up. Not only does it cheer her up. She’s so happy to have a new friend. They also do light housekeeping. The … More relief it gives me, makes me confident that I can continue to have her in my home. Thank you First Light for all your compassion and providing these services. -
As a quadriplegic of 28 years, finding reliable and compassionate homecare has been essential to my quality of life. I am thrilled to share that First Light has surpassed all my expectations. They truly are the best in the business!! From … More the moment I started receiving care, I found a sense of dedication and compassion from their team. They not only meet my needs physically, but also go above and beyond to ensure my emotional wellbeing. If you are in search of homecare services look no further, First Light has made a significant difference in my life and I’m confident they will do the same for you! -
Extraordinary people!! They give great care and their staff is amazing. They helped our family out of a terrible situation. I would highly recommend! -
The care provided for my aunt has been exceptional. I have not only had contact and communication with caregivers, but also my calls to the office have been met with attentiveness and compassion. You can tell that empathy and care are … More top priorities throughout the company. Thank you! -
First Light were super nice when they were taking care of my aunt last fall! The care givers where super nice and considerate when I stopped by an visited! Would recommend! -
The care provided by the caretakers is truly above and beyond. They do an exceptional job at forming a bond with their patients and go to lengths to ensure their well being. Could not recommend FirstLight enough. -
Great experience from here! The caretakers are wonderful at their jobs and any issues I had were taken care of promptly. -
First time in
Client Reviews
Leave us a Review Online:
FirstLight® Home Care of Grand Rapids is proud to be recognized as a Home Care Pulse endorsed provider.
We are committed to collecting honest feedback and opinions from our clients and families and have set a new standard by cultivating a Culture of Care that drives industry-leading client satisfaction. We chose Home Care Pulse as our third-party survey partner because of the company’s dedication to innovation, quality and service excellence.
Secure Objective Feedback
Vital feedback is gathered from our clients through monthly surveys.
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Client feedback is used to improve, innovate and ensure we continually provide exceptional care.
Satisfaction scores are based on monthly client feedback. Individual FirstLight offices are eligible to qualify for Best of Home Care awards based on scores from clients in areas such as quality of care, responsiveness and overall satisfaction.
