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FirstLight Home Care Website Privacy Policy

The following is a summary of the privacy and data collection practices for the FirstLight Home Care websites located at https://www.firstlighthomecare.com and https://www.firstlightfranchise.com (the “Sites”). These practices apply only to information collected online at the Sites.

Collection and Use of Information

You can visit the Sites without telling us who you are or providing any personal information about yourself. However, FirstLight Home Care may collect certain non-personally identifiable information regarding visitors to the Sites for the purposes of analyzing Site traffic and enhancing the user experience. This information may include IP address, domain type, browser version and Internet Service Provider (ISP).

FirstLight Home Care collects only the personal information that you disclose to us when you sign-up for FirstLight eNews updates, submit an online request for information and/or when you contact us via an online form. In these instances, FirstLight Home Care may collect your name, e-mail address, mailing address, phone number and any information contained in the text of your message. If you request information about franchise opportunities, we may also collect some basic financial information about you. This information will be used only to evaluate your eligibility with respect to available franchise opportunities and to respond to your request.

If you email a resume to us or otherwise submit personal information in relation to a career opportunity with FirstLight Home Care, we request that you specify the position in which you are interested. This information is used only to determine whether we may be interested in hiring you and to contact you in regard to prospective employment.

If you elect to furnish us with personal information for any of the purposes described above, this information is retained by FirstLight Home Care and may be used to respond to your inquiries and to support your relationship with us. If you sign-up for FirstLight eNews updates, your name and email address may be added to our mailing list for the purpose of providing you with information and updates about FirstLight Home Care from time to time.

We at times implement Google Display Network Advertising and Remarketing campaign features. Visitors can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Preferences Manager.

We will not sell, rent or trade your personal information to unrelated companies. However, we may share your personal information with third party service providers who help us operate the Sites (e.g., by providing site monitoring services, serving site content, administering emails, etc.), but only to the extent necessary to allow them to provide the relevant services.


The Sites use a browser feature known as a cookie, which assigns a unique identifier to your computer and is typically stored on your computer’s hard drive. Using cookies allows us to better administer the Sites and provide an enhanced user experience. For instance, the information collected from cookies may enable us to recognize repeat visitors to the Sites or identify the areas of the Sites that are most visited by users.

Privacy of Children

The Sites are not directed at children under the age of 13, and no one under the age of 13 should provide personal information on the Sites.

Disclosures Required by Law

Please be aware that we may disclose specific information about you if required to do so by law or based on our good faith belief that disclosure is necessary to conform or comply with the law or is necessary to protect the users of the Sites, the Sites themselves or the public.

Updating Your Information

If you want to remove your name from FirstLight Home Care’s mailing list, or wish to update your information (e.g., change your email address), you may do so at any time by contacting FirstLight Home Care by letter, telephone or email using the contact information set forth at the end of this policy. Also, you may unsubscribe from the FirstLight eNews updates by following the unsubscription process described in the eNews messages.


The Sites provide links to other websites. Such other websites have separate privacy and data collection practices. The terms of this privacy policy no longer apply once you leave the Sites, and FirstLight Home Care has no control over or responsibility for the privacy policies or data collection activities at another website. Further, FirstLight Home Care does not endorse or sponsor the websites to which it has established links.

Change in Ownership

In the event that FirstLight Home Care or any of its subsidiaries or business units are ever sold, acquired, merged, liquidated, reorganized or otherwise transferred, we reserve the right to transfer our customer databases, including all personal information contained therein, to a third party acquiring FirstLight Home Care’s assets.

Policy Modifications

FirstLight Home Care may from time to time revise this privacy policy. Any revised version will be effective upon posting to this page unless otherwise stated. We encourage you to visit the Sites periodically for this and other important information from FirstLight Home Care.

Your Information. Your Rights. Our Responsibilities.

This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.

Your Rights

You have the right to:

  • Get a copy of your paper or electronic medical record
  • Correct your paper or electronic medical record
  • Request confidential communication
  • Ask us to limit the information we share
  • Get a list of those with whom we’ve shared your information
  • Get a copy of this privacy notice
  • Choose someone to act for you
  • File a complaint if you believe your privacy rights have been violated
Your Choices

You have some choices in the way that we use and share information as we:

  • Tell family and friends about your condition
  • Provide disaster relief
  • Include you in a hospital directory
  • Provide mental health care
  • Market our services and sell your information
  • Raise funds
Our Uses and Disclosures

We may use and share your information as we:

  • Treat you
  • Run our organization
  • Bill for your services
  • Help with public health and safety issues
  • Do research
  • Comply with the law
  • Respond to organ and tissue donation requests
  • Work with a medical examiner or funeral director
  • Address workers’ compensation, law enforcement, and other government requests
  • Respond to lawsuits and legal actions

Questions/Contact Information

If you have any questions about our privacy policy, the practices of the Sites, or your dealings with the Sites, you can write, phone or email us using the contact information below.

FirstLight Home Care Franchising, LLC
7870 East Kemper Road, Suite 400, Cincinnati, OH 45249

E-mail: info@firstlighthomecare.com