Home Care
Reviews

What People Are Saying

Hear from FirstLight clients, families and caregivers about how we’ve made a difference in their lives. If you’ve had a positive experience with our company, help others make informed decisions about home care by leaving a review.

Client Reviews

FirstLight Home Care has restored my confidence in assisted personal home care. Sande, your immediate attention the first afternoon I called you in total tears (and I am sure I was difficult to understand) gave me such a sense of calm I was able to make it the remainder of the day, and following days, tear-free. You have always been very through, thoughtful and considerate. I am so grateful for FirstLight Home Care and anyone who is lucky enough to receive assistance from Carrie is truly blessed.

FirstLight Home Care provided care for my elderly parents for almost 3 years. As their needs grew and became more complex, FirstLight was there to help us every step of the way. Their caregivers were kind and compassionate, giving us excellent care.

- L Nidler

The FirstLight team added years to my mother’s life. They provided outstanding care at a reasonable price. I would recommend them to anyone in need of home care.

- J Adams

From the moment of my first contact I was treated with compassion for not only my mother but myself. The entire team has been amazing and truly care for the patient and the family. They have anticipated things I didn’t even know we would need.

- L Sutton

Patti was a godsend. FirstLight sent her to me three days a week to care for my 101-year-old Mom who suffers from dementia and various other problems. She cooks, bakes, does the laundry, etc. Most importantly, Mom liked her as much as I did. She was very gentle and sweet with her.

- Joan, McHenry

Caring, reliable, concerned, experienced — we could not be happier with the service FirstLight has provided our family. They listen and treat each case individually so they can match the right caregiver to the specific need.

- James M.

I think FirstLight is a great company and they really care about their families, clients and caregivers. I appreciate everything they do.

- Joyce H.

Dependable! Never question their abilities! I’ve had peace of mind ever since I chose them.

- Betty F.

Helpful and cooperative with dedicated employees who do their best to care for their clients.

- Ed V.

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FirstLight Home Care of McHenry County & Surrounding Area Strives to Achieve Service Excellence Every Day

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FirstLight^® Home Care of McHenry County & Surrounding Area is proud to be recognized as a Home Care Pulse endorsed provider.

We are committed to collecting honest feedback and opinions from our clients and families and have set a new standard by cultivating a Culture of Care that drives industry-leading client satisfaction. We chose Home Care Pulse as our third-party survey partner because of the company’s dedication to innovation, quality and service excellence.

Secure Objective Feedback

Vital feedback is gathered from our clients through monthly surveys.

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Client feedback is used to improve, innovate and ensure we continually provide exceptional care.

Satisfaction scores are based on monthly client feedback. Individual FirstLight offices are eligible to qualify for Best of Home Care awards based on scores from clients in areas such as quality of care, responsiveness and overall satisfaction.