Family Caregiver Support

Client-caregiver matching

We are committed to finding the best caregiver for your loved one. We take the time to get to know and understand our caregivers and our clients so that we can identify an ideal match based on individual interests and needs. This helps create the foundation for a meaningful relationship.

Personalized care plans

Our goal is to create customized care plans for your loved one. From companion care to personal care, we identify needs and create solutions that provide the best overall home care for your family member and peace of mind for you.

Client care access

Our secure, web-based portal provides complete access to your loved one’s care, including their weekly schedule, assigned caregivers and detailed care notes. This is a great comfort to family members who cannot always be there, especially to those who are providing long-distance care.

Consistent follow through

Our commitment to maintaining relationships and consistently monitoring care includes our seven-step approach:

Initial contact via phone • In-home visit • Introduction of our caregiver • Phone call after the first shift • Personal visit within the first week of service • Second visit within the first month of service • Ongoing quarterly visits

Objective client feedback

We obtain feedback from our clients and their families on a quarterly basis through a leading third-party research firm. Our ongoing commitment to ask and listen allows us to learn where we are meeting or exceeding our goals and where we need to improve. And we take the action necessary to ensure we continually provide exceptional care.

100% satisfaction guarantee

We regularly check in to ensure FirstLight safety and quality standards are being met. If you or your family member is unhappy with our services for any reason, we will work with you on a resolution in a timely, thorough and caring manner.

24/7 availability

We can be reached anytime you need us, 24 hours a day, 7 days a week, 365 days a year.