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What People Are Saying

Hear from FirstLight clients, families and caregivers about how we’ve made a difference in their lives. If you’ve had a positive experience with our company, help others make informed decisions about home care by leaving a review.

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Client Reviews

he care that I get from my caregiver, (Catherine) is remarkable! She has gone above and beyond of what I expected from a caregiver. She helped me recover from a broken ankle and got me walking again. I HIGHLY recommend Catherine and FirstLight Home Care to care for your loved ones.

The FirstLight staff have been caring for my father for the past year. They are and always have been dependable, caring and, most importantly, capable. I am able to go to work without worrying about Dad’s care and well-being. My parents are comfortable with the staff, which is so important.

After interviewing several companies our family chose FirstLight to care for our mother after her stroke. We have been using this company for about one year and are very satisfied with their service. They have been understanding and accommodating for last minute schedule changes and have very caring and dedicated staff members. Five Stars!

Caring, reliable, concerned, experienced — we could not be happier with the service FirstLight has provided our family. They listen and treat each case individually so they can match the right caregiver to the specific need.

I think FirstLight is a great company and they really care about their families, clients and caregivers. I appreciate everything they do.

Dependable! Never question their abilities! I’ve had peace of mind ever since I chose them.

Helpful and cooperative with dedicated employees who do their best to care for their clients.

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FirstLight Home Care of Winchester, VA Strives to Achieve Service Excellence Every Day

FirstLight® Home Care of Winchester, VA is proud to be recognized as a Home Care Pulse endorsed provider.

We are committed to collecting honest feedback and opinions from our clients and families and have set a new standard by cultivating a Culture of Care that drives industry-leading client satisfaction. We chose Home Care Pulse as our third-party survey partner because of the company’s dedication to innovation, quality and service excellence.

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Secure Objective Feedback

Vital feedback is gathered from our clients through monthly surveys.

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Client feedback is used to improve, innovate and ensure we continually provide exceptional care.

Satisfaction scores are based on monthly client feedback. Individual FirstLight offices are eligible to qualify for Best of Home Care awards based on scores from clients in areas such as quality of care, responsiveness and overall satisfaction.