Hear from FirstLight clients and families about how we’ve made a difference in their lives. If you’ve had a positive experience with our company, help others make informed decisions by leaving a review.
ExcellentDebbie B. is the Boots to the Ground person you need to ease your mind when trying to figure out how to navigate home care options. She jumped to the task when the pandemic hit and I was unable to travel from Canada to Connecticut to assist my Dad from Rehab to Home. She is the best!
- Cheryl Abboud
- Marie Denace
Caring, reliable, concerned, experienced — we could not be happier with the service FirstLight has provided our family. They listen and treat each case individually so they can match the right caregiver to the specific need.
- James M.
I think FirstLight is a great company and they really care about their families, clients and caregivers. I appreciate everything they do.
- Joyce H.
Dependable! Never question their abilities! I’ve had peace of mind ever since I chose them.
- Betty F.
Helpful and cooperative with dedicated employees who do their best to care for their clients.
FirstLight Home Care of Western Connecticut Strives to Achieve Service Excellence Every Day
FirstLight® Home Care of Western Connecticut is proud to be recognized as a Home Care Pulse endorsed provider.
We are committed to collecting honest feedback and opinions from our clients and families and have set a new standard by cultivating a company culture that drives industry-leading client satisfaction. We chose Home Care Pulse as our third-party survey partner because of the company’s dedication to innovation, quality and service excellence.
Secure Objective Feedback
Vital feedback is gathered from our clients through monthly surveys.
Client feedback is used to improve, innovate and ensure we continually provide exceptional services.
Satisfaction scores are based on monthly client feedback. Individual FirstLight offices are eligible to qualify for Best of Home Care awards based on scores from clients in areas such as quality of services, responsiveness and overall satisfaction.