Home Care
Reviews
What People Are SayingHear from FirstLight clients, families and caregivers about how we’ve made a difference in their lives. If you’ve had a positive experience with our company, help others make informed decisions about home care by leaving a review.
FirstLight Home Care of Carlsbad
701 Palomar Airport Road #300, Carlsbad
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Paige and her entire team at FirstLight truly provided a fantastic and heartwarming experience for our entire family! Our mother’s mental and physical condition suddenly deteriorated and we placed an urgent phone call to FirstLight for … More an evening sitter. Within moments we received a call back and had a sitter available the same night. The sitters they provided over the next several days were exceptional and perfect for our situation and saved the day! We highly recommend FirstLight. -
I recently had the pleasure of using First Light's home care services for my elderly mom while I was on vacation, and I couldn't be more satisfied with the experience. From the moment I contacted them, their professionalism and … More compassion were evident. The team at First Light took the time to understand my mom's specific needs and preferences, ensuring that she received personalized and attentive care.
The caregiver assigned to my mom was exceptional. They were not only skilled and knowledgeable but also incredibly kind and patient. My mom felt comfortable and well-cared for throughout the entire period. The caregiver's dedication to her well-being gave me peace of mind knowing that she was in good hands.
First Light's communication was also top-notch. They kept me informed about my mom's daily activities, which was very reassuring. Their commitment to providing high-quality care and their genuine concern for their clients' well-being set them apart from other service providers.
I highly recommend First Light to anyone in need of home care services. I’m incredibly grateful for their exceptional team and outstanding service. -
Wow, wow, wow, where do I begin? If I could give FirstLight Home Care of Carlsbad 100 stars, I would in a heartbeat. I had a desperate emergency. My father had a stroke, and I had been with him in the hospital for months, and they released … More him to a skilled nursing facility. He was treated so poorly within the first 24 hours that he was there. I refused to let him go another second and signed him out immediately, bringing him home to my house. I knew I didn’t have anybody to look after him and wondered what I would do, but I couldn’t leave him there. So I started researching, and this fantastic company popped up on my phone, and I reached out to them, and this was at 6:30 in the morning. Within minutes, somebody reached out to me and let me know that they could send somebody out to provide caregiving help for my father while my husband and I had to work all day. Not only that, but they sent the owner, Matt, to come out. I didn’t even have a chance to meet him in person because I had to run out the door to work. Let me tell you, this man is a saint and an angel sent from above. He went above and beyond. He helped shave my dad‘s face and helped shower him, and that made such a difference in bringing joy to my dad. Since my dad's dominant hand has become paralyzed, and he is just starting to learn how to walk again, Matt Truly showed the meaning of customer service and going above and beyond alongside his excellent staff and caregivers. They have been at my house daily, caring for my father, vacuuming, cleaning, doing my laundry, taking out my trash, cooking for my father, and caring for my pets. I'm just amazed at how amazing, happy, and relaxed I feel knowing that my father is in such great hands while I’m at work every day. I’m so grateful for Matt and his fantastic staff, Melissa and Jessica. I am beyond thankful for Matt and his team. -
We started looking for a caregiver for my mom and talked with Matt at FirstLight Home Care. Matt took the time to get to know our needs, share about their services and answered all of my questions.
This is my first time trying to find … More a caregiver and Matt helped put my mind to ease knowing my mom will be in good hands with his staff. Matt and his team provides excellent customer service and I would give them more than 5 stars if I could! I would absolutely recommend using them!! -
I had a great experience with Matt and all of the care providers. Matt helped make my mothers (96 year old with dementia) transition from independent living to assisted living go very well. He would check in on caregivers regularly and … More with my mother to ensure all is going well. He helped my mother get through the most difficult time in her life. When my mother was confused or agitated Matt would calm her down and make sure she had what she needed. All of the caregivers were caring and met all of needs my mother had. When she had medical appointments the caregiver would make sure that she got to appointment on time and would check her into the doctors office and help with any needs they had. Then when called she would escort her into the exam room. Then safely return my mother home. Matt instructed the care givers to make sure she didn't sleep all day. -
FirstLight Home Care Services is an answer to prayer🙏🏻. From the minute I called, Matt and his team have been helping our family with incredible hospice care. Truly extraordinary service, honesty, and support to help us keep our loved one … More at home. -
First Light Home Care is my "go to" for home care needs!! I am a professional in Home Health and Hospice and when I send our patients to Matt, I know they will be taken care of with loving care! Matt listens and not only helps … More with client care, but also supports the families needs! I would definitely trust my loved ones with First Light! Thanks Matt for all you do!! -
To say that Matt and his team at FirstLight in north county San Diego go above and beyond is an understatement. Truly! Everyone we’ve met and worked with has been genuinely compassionate, kind and empathetic. They’re committed to their … More purpose of providing humane and authentic care to their clients. I couldn’t have chosen a better senior companionship group for my dad. One thing that really stood out for me is how much time and care they took to ensure my dad was paired with the right person for him specifically. An added bonus is that they offered helpful resources and recommendations based on their experiences to help me navigate things with my dad…which I’m very new to, and honestly I’ve felt a bit lost, but the team at FirstLight has acted like a partner for me in terms of guidance. Highly recommend! 😊 -
Matt and Carolyn August are truly wonderful people, and I can't speak highly enough of them! They are not only professional but also incredibly down-to-earth and approachable. It's clear they have a deep passion for helping people … More and making a positive impact in the community. -
The FirstLight Team is top-notch. I can’t express enough how grateful we are for the time, attention and care Matt and his team have offered. The FirstLight caregivers not only make sure their patient receives the care that they need but … More the family members too. I highly recommend FirstLight Carlsbad for anyone needing home healthcare.
Client Reviews
Leave us a Review Online:
FirstLight Home Care of Carlsbad, CA Strives to Achieve Service Excellence Every Day
Hear from FirstLight clients, families and caregivers about how we’ve made a difference in their lives. If you’ve had a positive experience with our company, help others make informed decisions about home care by leaving a review.
FirstLight Home Care of Carlsbad
701 Palomar Airport Road #300, Carlsbad
-
Paige and her entire team at FirstLight truly provided a fantastic and heartwarming experience for our entire family! Our mother’s mental and physical condition suddenly deteriorated and we placed an urgent phone call to FirstLight for … More an evening sitter. Within moments we received a call back and had a sitter available the same night. The sitters they provided over the next several days were exceptional and perfect for our situation and saved the day! We highly recommend FirstLight. -
I recently had the pleasure of using First Light's home care services for my elderly mom while I was on vacation, and I couldn't be more satisfied with the experience. From the moment I contacted them, their professionalism and … More compassion were evident. The team at First Light took the time to understand my mom's specific needs and preferences, ensuring that she received personalized and attentive care.
The caregiver assigned to my mom was exceptional. They were not only skilled and knowledgeable but also incredibly kind and patient. My mom felt comfortable and well-cared for throughout the entire period. The caregiver's dedication to her well-being gave me peace of mind knowing that she was in good hands.
First Light's communication was also top-notch. They kept me informed about my mom's daily activities, which was very reassuring. Their commitment to providing high-quality care and their genuine concern for their clients' well-being set them apart from other service providers.
I highly recommend First Light to anyone in need of home care services. I’m incredibly grateful for their exceptional team and outstanding service. -
Wow, wow, wow, where do I begin? If I could give FirstLight Home Care of Carlsbad 100 stars, I would in a heartbeat. I had a desperate emergency. My father had a stroke, and I had been with him in the hospital for months, and they released … More him to a skilled nursing facility. He was treated so poorly within the first 24 hours that he was there. I refused to let him go another second and signed him out immediately, bringing him home to my house. I knew I didn’t have anybody to look after him and wondered what I would do, but I couldn’t leave him there. So I started researching, and this fantastic company popped up on my phone, and I reached out to them, and this was at 6:30 in the morning. Within minutes, somebody reached out to me and let me know that they could send somebody out to provide caregiving help for my father while my husband and I had to work all day. Not only that, but they sent the owner, Matt, to come out. I didn’t even have a chance to meet him in person because I had to run out the door to work. Let me tell you, this man is a saint and an angel sent from above. He went above and beyond. He helped shave my dad‘s face and helped shower him, and that made such a difference in bringing joy to my dad. Since my dad's dominant hand has become paralyzed, and he is just starting to learn how to walk again, Matt Truly showed the meaning of customer service and going above and beyond alongside his excellent staff and caregivers. They have been at my house daily, caring for my father, vacuuming, cleaning, doing my laundry, taking out my trash, cooking for my father, and caring for my pets. I'm just amazed at how amazing, happy, and relaxed I feel knowing that my father is in such great hands while I’m at work every day. I’m so grateful for Matt and his fantastic staff, Melissa and Jessica. I am beyond thankful for Matt and his team. -
We started looking for a caregiver for my mom and talked with Matt at FirstLight Home Care. Matt took the time to get to know our needs, share about their services and answered all of my questions.
This is my first time trying to find … More a caregiver and Matt helped put my mind to ease knowing my mom will be in good hands with his staff. Matt and his team provides excellent customer service and I would give them more than 5 stars if I could! I would absolutely recommend using them!! -
I had a great experience with Matt and all of the care providers. Matt helped make my mothers (96 year old with dementia) transition from independent living to assisted living go very well. He would check in on caregivers regularly and … More with my mother to ensure all is going well. He helped my mother get through the most difficult time in her life. When my mother was confused or agitated Matt would calm her down and make sure she had what she needed. All of the caregivers were caring and met all of needs my mother had. When she had medical appointments the caregiver would make sure that she got to appointment on time and would check her into the doctors office and help with any needs they had. Then when called she would escort her into the exam room. Then safely return my mother home. Matt instructed the care givers to make sure she didn't sleep all day. -
FirstLight Home Care Services is an answer to prayer🙏🏻. From the minute I called, Matt and his team have been helping our family with incredible hospice care. Truly extraordinary service, honesty, and support to help us keep our loved one … More at home. -
First Light Home Care is my "go to" for home care needs!! I am a professional in Home Health and Hospice and when I send our patients to Matt, I know they will be taken care of with loving care! Matt listens and not only helps … More with client care, but also supports the families needs! I would definitely trust my loved ones with First Light! Thanks Matt for all you do!! -
To say that Matt and his team at FirstLight in north county San Diego go above and beyond is an understatement. Truly! Everyone we’ve met and worked with has been genuinely compassionate, kind and empathetic. They’re committed to their … More purpose of providing humane and authentic care to their clients. I couldn’t have chosen a better senior companionship group for my dad. One thing that really stood out for me is how much time and care they took to ensure my dad was paired with the right person for him specifically. An added bonus is that they offered helpful resources and recommendations based on their experiences to help me navigate things with my dad…which I’m very new to, and honestly I’ve felt a bit lost, but the team at FirstLight has acted like a partner for me in terms of guidance. Highly recommend! 😊 -
Matt and Carolyn August are truly wonderful people, and I can't speak highly enough of them! They are not only professional but also incredibly down-to-earth and approachable. It's clear they have a deep passion for helping people … More and making a positive impact in the community. -
The FirstLight Team is top-notch. I can’t express enough how grateful we are for the time, attention and care Matt and his team have offered. The FirstLight caregivers not only make sure their patient receives the care that they need but … More the family members too. I highly recommend FirstLight Carlsbad for anyone needing home healthcare.
Client Reviews
Leave us a Review Online:
FirstLight® Home Care of Carlsbad, CA is proud to be recognized as a Home Care Pulse endorsed provider.
We are committed to collecting honest feedback and opinions from our clients and families and have set a new standard by cultivating a Culture of Care that drives industry-leading client satisfaction. We chose Home Care Pulse as our third-party survey partner because of the company’s dedication to innovation, quality and service excellence.
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Vital feedback is gathered from our clients through monthly surveys.
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Client feedback is used to improve, innovate and ensure we continually provide exceptional care.
Satisfaction scores are based on monthly client feedback. Individual FirstLight offices are eligible to qualify for Best of Home Care awards based on scores from clients in areas such as quality of care, responsiveness and overall satisfaction.
