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Home Care

What People Are Saying

Hear from FirstLight clients, families and caregivers about how we’ve made a difference in their lives. If you’ve had a positive experience with our company, help others make informed decisions about home care by leaving a review.

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Client Reviews

Thank you for coming to my cookout and for the kind words. I really appreciate you and FirstLight for supporting me over these years. I couldn’t even start to explain the impact FirstLight has had on me. Thank you!

I am writing to be sure you know how much I appreciate your excellent service and care in regard to my mother. I am so happy that my sister-in-law insisted that we terminate the services of one of you competitors to use you. I thought she was being too picky, but now I realize it was not just the right call, but it was also a blessing. Because of your great service my mother could safely stay in her home much longer than expected.

I wanted to let y’all know that mom and dad really enjoyed their time with their caregiver last Friday. They both enjoyed talking with him and getting to know him a little. I cannot express in words, how much it means to me and my siblings, the fantastic work you and your caregivers provide.

Caring, reliable, concerned, experienced — we could not be happier with the service FirstLight has provided our family. They listen and treat each case individually so they can match the right caregiver to the specific need.

I think FirstLight is a great company and they really care about their families, clients and caregivers. I appreciate everything they do.

Dependable! Never question their abilities! I’ve had peace of mind ever since I chose them.

Helpful and cooperative with dedicated employees who do their best to care for their clients.

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FirstLight Home Care of Columbia Strives to Achieve Service Excellence Every Day

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FirstLight® Home Care of Columbia is proud to be recognized as a Home Care Pulse endorsed provider.

We are committed to collecting honest feedback and opinions from our clients and families and have set a new standard by cultivating a Culture of Care that drives industry-leading client satisfaction. We chose Home Care Pulse as our third-party survey partner because of the company’s dedication to innovation, quality and service excellence.

Secure Objective Feedback

Secure Objective Feedback

Vital feedback is gathered from our clients through monthly surveys.

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Client feedback is used to improve, innovate and ensure we continually provide exceptional care.

Satisfaction scores are based on monthly client feedback. Individual FirstLight offices are eligible to qualify for Best of Home Care awards based on scores from clients in areas such as quality of care, responsiveness and overall satisfaction.