Skip to Content

Home Care
Reviews

What People Are Saying

Hear from FirstLight clients, families and caregivers about how we’ve made a difference in their lives. If you’ve had a positive experience with our company, help others make informed decisions about home care by leaving a review.

Open quote

Client Reviews

I would love to give Namita and her team 10 stars. My father passed last year and they have been taking care of my mom ever since. I was one of my mom’s caregivers at her Assisted Living until COVID, locked out family members. Throughout all this turmoil, my mother has had caring aides, who use all CDC guidelines to keep her safe. Although I can only visit my mom through her window, I know Namita’s team is taking good care of her. Caregivers from FirstLight Home Care are the very best.

First Light provided competent and caring attention during healthcare situations in both long term care and hospital facilities. Namita provides knowledgeable, available and individualized guidance and support to the caregiver staff, fostering good care and kindness. Caregivers have been creative and engaging, providing care which recognizes and respects individual personality and particular preferences and needs.

Reliable, knowleageable, respectful, and considerate. These are the characteristics I encountered while dealing with First light Home Care staff of the Houston metro area.

First Light has been very reliable and professional and I have really depended on their service. Thank you First Light for being so professional.

Agency staff was quick to respond when an unexpected need developed on a holiday weekend. Care givers were professional and caring. I would definitely recommend this agency to anyone in need of home health care.

24/7 Personal Care for my 91-yr old mother: Caregivers are upbeat, focused, professional, attentive, reliable, gentle, goal-oriented with regard to increasing my mother’s physical strength and wellness plus providing healthy eating habits (great cooks), and fulfill ALL of her needs promptly. Several of them send me photos of her as well as their daily logs. Since I live 3 hrs. away, that gives me peace of mind that she is being well cared for.

It’s taken a while to get back to this review, but I KNOW that if I ever need homecare for any reason in Houston, First Light will be my ONLY choice. I just wish they were also in Rochester, NY for if I ever need them!!

Caring, reliable, concerned, experienced — we could not be happier with the service FirstLight has provided our family. They listen and treat each case individually so they can match the right caregiver to the specific need.

I think FirstLight is a great company and they really care about their families, clients and caregivers. I appreciate everything they do.

Dependable! Never question their abilities! I’ve had peace of mind ever since I chose them.

Helpful and cooperative with dedicated employees who do their best to care for their clients.

Leave us a Review Online:

Facebook ReviewsGoogle Reviews

FirstLight Home Care of West Houston Strives to Achieve Service Excellence Every Day

FirstLight® Home Care of West Houston is proud to be recognized as a Home Care Pulse endorsed provider.

We are committed to collecting honest feedback and opinions from our clients and families and have set a new standard by cultivating a Culture of Care that drives industry-leading client satisfaction. We chose Home Care Pulse as our third-party survey partner because of the company’s dedication to innovation, quality and service excellence.

Secure Objective Feedback

Secure Objective Feedback

Vital feedback is gathered from our clients through monthly surveys.

Take Action

Take Action

Client feedback is used to improve, innovate and ensure we continually provide exceptional care.

Satisfaction scores are based on monthly client feedback. Individual FirstLight offices are eligible to qualify for Best of Home Care awards based on scores from clients in areas such as quality of care, responsiveness and overall satisfaction.

X
Best of Home Care Provider of Choice, 2024

Winner of Best of Home Care 2024 - Provider of Choice

(based on third-party client satisfaction surveys)