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What People Are Saying

Hear from FirstLight clients, families and caregivers about how we’ve made a difference in their lives. If you’ve had a positive experience with our company, help others make informed decisions about home care by leaving a review.

FirstLight Home Care of East Lansing IconFirstLight Home Care of East Lansing

4125 Okemos Road STE 24, Okemos

4.0 13 reviews

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    Marsha Madle
    ★★★★★
    a year ago

    First Light Home Care has been a life saver for our family in the care of my mother who has Lewy Body Dementia. All of the aides who have been assigned have been a tremendous help but I want to especially recognize Bri whom my mom has … More come to truly love. She has the ability to get my mom engaged and laughing which isn’t always easy due to her severe chronic pain. They really love each other’s company and have a great deal of fun together.
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    Leah Kolanowski
    ★★★★★
    6 months ago

    Everyone is so nice and helpful with my care. Shenita, Juju, Michelle, Grace, Mrs. G, Marci, Deb, go above and beyond for me! They always have a smile 😃 and they always have positive energy! Highly recommended
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    Meg Amendt
    ★★★★
    a year ago

    We used FirstLight services to care for my mom for almost 3 years in her home. We were very lucky to find such loving and compassionate caregivers. They were knowledgeable about Mom's issues and truly cared about her well being as … More well as helping the family learn how to adapt to her changes. They helped make a difficult situation more bearable. I would highly recommend FirstLight for home care services.
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    Karen Litos
    ★★★★★
    2 years ago

    I don't get these negative reviews, but notice most are from former disgruntled employees. Maybe not meeting the high standards of the company? First Light, Deb and Leatha, have been excellent, completely professional in all respects, … More reliable and found trustworthy help to match Mom's needs. My mom loves her caregiver, Amy. She has become family to us over the last year and a half. Amy texts me with frequently with updates or concerns, and often surprises Mom with small joys like artwork from her kids or home baked cookies. She is dependable, kind, competent, and has made Mom happy and content even though she is homebound. We adore her and I feel so lucky we found First Light and Amy!!! They were recommend by my neighbor who also used their services for years (and felt the same way about their caregiver).
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    Cheryl Demoss
    ★★★★★
    2 years ago

    First Light Home Care is a business full of wonderfully caring people! We have been blessed with Chance as a caregiver for my husband who suffers from dementia. There are not enough kind words to say about him and how he cares for my … More husband. He is kind, compassionate and has the ability to put my husband at ease as he tends to his needs. I believe that this is a true "calling" for Chance, not just a job. He goes over and above what you might expect at every visit.
    Not only does he care for my husband but he always has a kind uplifting word for me when stress tries to overwhelm me. Thank you, Chance, and First Light Home Care for being such a blessing to our family.

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Client Reviews

Caring, reliable, concerned, experienced — we could not be happier with the service FirstLight has provided our family. They listen and treat each case individually so they can match the right caregiver to the specific need.

I think FirstLight is a great company and they really care about their families, clients and caregivers. I appreciate everything they do.

Dependable! Never question their abilities! I’ve had peace of mind ever since I chose them.

Helpful and cooperative with dedicated employees who do their best to care for their clients.

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FirstLight Home Care of East Lansing Strives to Achieve Service Excellence Every Day

FirstLight® Home Care of East Lansing is proud to be recognized as a Home Care Pulse endorsed provider.

We are committed to collecting honest feedback and opinions from our clients and families and have set a new standard by cultivating a Culture of Care that drives industry-leading client satisfaction. We chose Home Care Pulse as our third-party survey partner because of the company’s dedication to innovation, quality and service excellence.

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Vital feedback is gathered from our clients through monthly surveys.

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Client feedback is used to improve, innovate and ensure we continually provide exceptional care.

Satisfaction scores are based on monthly client feedback. Individual FirstLight offices are eligible to qualify for Best of Home Care awards based on scores from clients in areas such as quality of care, responsiveness and overall satisfaction.