FirstLight is About People
Home Care is Not a Career, It’s a Calling
We know your first priority when choosing a home care provider is finding someone you can trust and rely on… someone who will care for your loved one as you would, and as we would our own. We’ve been where you are, and this is one of the main reasons we chose to be in this business.
Local residents Grayson and Karen Hausman shares a common philosophy of “Love God, Love People… Serve God, Serve People.” They feel blessed to have an opportunity to work in this community and take on the role of Senior Care Advocate.
After 30 years of clinical and commercial management experience in biotech, Grayson decided the time was perfect to combine his business skills and his passion to serve others. Karen, Grayson’s wife of 38 years, was instrumental in helping start FirstLight of Melbourne by utilizing her valuable customer service and relationship management skills. With a desire to give back to their community coupled with the rapidly growing in-home care industry, they decided to open FirstLight Home Care, one of the fastest and most successful Home Care Organizations in the country. “From the day we decided to open up FirstLight Home Care of Melbourne in 2014, we knew we had a unique opportunity to impact our community and serve as Senior Care Advocates, representing the needs of seniors throughout Brevard County and beyond,” says Grayson.
Prior to entering into Home Care, Grayson engaged in a “due diligence project” to identify the unmet needs in the Senior Home Care Market. “I spoke to Physicians, Case Managers, Social Workers, Supervisors in Assisted Living Facilities and other professionals in the Senior Care Market. I quickly found out that there are many Home Care Companies in Brevard but few with licensed / certified caregivers that are trained beyond the state requirements, FBI Level II background checked, fully insured, and committed to serve seniors”. Additionally, I was surprised to find out that many Home Care Companies in Brevard are “Registries” meaning they send contractors (non-employees) into your house which can put your assets and savings at risk. Many consider Registries as simply “employment agencies:. By allowing contractors / non-employees into the caring aspect of your life, there are some inherent risks that you accept. According to Florida State law, Registries are to make you aware that they have some limitations in their service offering with you. Many Seniors have worked hard to save for their senior years. They have saved to make aging at home a reality. By allowing a Registry (non-employed caregiver) into your home that does not have crucial insurance coverages can put your assets and savings at risk. Other potential issues to consider: Will the Registry caregiver ask you to pay federal, state, social security and unemployment taxes at the end of the year since you are considered the employer? Will the case be “hands on” supervised to make sure you are receiving the quality care you deserve? What type of training is provided to keep the caregivers current and able to provide you the best care? By not supplying the supervision, training and insurances, a Registry can often cut costs – but the few dollars that may be saved up front can turn out to be a life changing inconvenience and cost you financial hardship.
I also was made aware that there are approximately 10,000 people a day turning 65 in the US and they have made it clear that their desire is to remain in-home and independent for as long as possible. FirstLight is committed to engaging and educating the community about the value of in home care but also other options available to them such as Assisted Living, Independent Care, Nursing Homes and even Hospice Care. “We see ourselves bringing value by sitting down with families to gain insight of their needs, expectations and resources. Once these are understood, we can lay out the care options and decide what is best for their aging parents or loved ones.”
The entire FirstLight Home Care Team looks forward to providing extraordinary caregivers and delivering exceptional care to those needing home care services in Brevard County.
Niki Lanoue: Director Of Operations
Niki Lanoue has worked in human services for over 20 years. Niki’s background is in mental health and she has worked as a Program Director and Case Manager for Children and Adults with disabilities through Medicaid funded programs. Niki’s genuine love for people and focus on quality is what sets her apart from others.
Rhonda Bennett: Scheduling Specialist
Rhonda has been in the medical field for over 20 years with many different responsibilities. She has been a licensed CNA since 2015. Rhonda has over 7 years of scheduling experience. Rhonda takes great pride in matching the best caregiver to meet each client’s needs.
Linda Martorano: HR Manager
Linda has been in the medical field for over 20 years with many different responsibilities. She has worked at varies medical practices as Director Of Operations. Linda enjoys working hands-on bringing new caregiver to FirstLight Home Care.