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Home Care

What People Are Saying

Hear from FirstLight clients, families and caregivers about how we’ve made a difference in their lives. If you’ve had a positive experience with our company, help others make informed decisions about home care by leaving a review.

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Client Reviews

When challenges arose, you were always there with advice and clear thinking. You were Dad’s guardian angel numerous times. — I want you to know , I will never forget you and that you made a major impact on my life. You set an exemplary example for the field that I hope others follow. Perhaps one will be me as I try to finish this degree.

The quality of the caregivers is very high. The owners are great, too. They are an excellent company with a good reputation. They are involved with the client and their family. I would recommend them to anyone.

I would recommend FirstLight in an instant. I would give them high recommendations. They always handle the issues very timely. Receiving the service as promised – I receive what I ask for. They are all one hundred percent. Andrea [community liaison] always checks in on me. She comes to visit. She provides reports from the caregivers. She offers us advice. She is always there.

I just wanted to say Thank You. I have had such a positive experience with FirstLight Home Care. Tammy has been a wonderful caregiver for my mother. She was caring and always had my Mother’s best interest at heart. I was touched by her devotion to my Mother.

Thanks to you and your Staff for taking good care of Dad these last few months. We were able to keep him both at home and comfortable until he passed.

It was a difficult transition when we first hired FirstLight. They were amazing! They came in with grace and ease. Their sole focus despite anything that needed to take place was making sure that they could do whatever possible to make it as easy for me and comfortable for Zana. I was so appreciative when we first started with them. They came in with confidence. Jason knows what’s going on with Zana’s care. He is fully aware of her needs. I can call Jason on short notice sometimes to even drive my mother to her appointments. I called Jason once after I had surgery to help me out while I had the use of one arm. They are off the charts amazing.

Caring, reliable, concerned, experienced — we could not be happier with the service FirstLight has provided our family. They listen and treat each case individually so they can match the right caregiver to the specific need.

I think FirstLight is a great company and they really care about their families, clients and caregivers. I appreciate everything they do.

Dependable! Never question their abilities! I’ve had peace of mind ever since I chose them.

Helpful and cooperative with dedicated employees who do their best to care for their clients.

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FirstLight Home Care of South Nashville and Franklin Strives to Achieve Service Excellence Every Day

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FirstLight® Home Care of South Nashville and Franklin is proud to be recognized as a Home Care Pulse endorsed provider.

We are committed to collecting honest feedback and opinions from our clients and families and have set a new standard by cultivating a Culture of Care that drives industry-leading client satisfaction. We chose Home Care Pulse as our third-party survey partner because of the company’s dedication to innovation, quality and service excellence.

Secure Objective Feedback

Secure Objective Feedback

Vital feedback is gathered from our clients through monthly surveys.

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Client feedback is used to improve, innovate and ensure we continually provide exceptional care.

Satisfaction scores are based on monthly client feedback. Individual FirstLight offices are eligible to qualify for Best of Home Care awards based on scores from clients in areas such as quality of care, responsiveness and overall satisfaction.