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What People Are Saying

Hear from FirstLight clients, families and caregivers about how we’ve made a difference in their lives. If you’ve had a positive experience with our company, help others make informed decisions about home care by leaving a review.

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Client Reviews

First Light was a LIGHT in a very dark time. My Pop was being discharged from the hospital, but he wasn’t able to completely care for himself. He absolutely didn’t want to go to a care-center and the hospital refused to release him unless he had 24 hour care. First Light was on the hospital’s list to call. Within a matter of hours, they had a representative at the hospital explaining the care we could expect.

FirstLight has been great – my dad lives rurally and that made it hard to find someone. They matched him with a caregiver that he really likes and in just a few short weeks he talks about them like they are a good friend. Thank you!!

FirstLight has been wonderful in caring for my Mom. The caregivers truly care and make sure that she is happy, eats right, and continues to be active. With the help of FirstLight I am able to also take care of myself knowing that my Mom is safe when I cannot be with her.

Great caring and easy company to work with. In a world where you question everyone’s motives these people REALLY care for the people they serve. From the very start they were there to care for my parents. Thank you Jennifer for setting everything up. And a heart warming thank you for Kristen. This women is an angel on earth.

We first found First Light in California, soon after the diagnosis of Alzheimer’s was made and my Mom needed more care than we could provide. the service and attention to her care and well being was great and First Light rapidly became a member of the family. The move to Oregon was made even better than imagined when we found that First Light was also available here.

I was worried that my mom who lives in Salem wasn’t taking care of herself or monitoring her diabetes so I decided to search online for in-home care and came across FirstLight. They’re very friendly and make the whole process easy.

From the start, First Light matched us up with someone so compatible that we got off to a great start. Her set of skills and personality matched our needs almost perfectly, even to our offbeat sense of humor. We could relax knowing we could count on her. She had a good attitude and liked learning new things. She left a big hole when she left.

We started with First Light some time ago. My Husband is who receives their Services. Like any time starting a program, and having people in our home, takes some getting use to. Yet First Light has always been there to listen to any concern we had and to give support and listen to any problems I had as a wife getting use to others in the house.

A wonderful organization. Professional and competent with caring and responsive caregivers. We are very lucky to be able to utilize their services.

Our caregiver Ivanna from FirstLight is the best! Over the last six months she has cared for my husband three days a week. Ivanna ‘s experience in caregiving and professionalism is much appreciated. She has been trustworthy, and reliable. She has consistently shown excellent communication skills and calm. pleasant demeanor.

Martha is my mom’s caretaker and she is great to work with. She gets my mom to shower even when my mom is trying her hardest to get out of it. I enjoy having her come to my home and appreciate what she does.

FirstLight sends honest, loyal, dependable and reliable people to come care for you. We love how FirstLight is always on top of communication and needs. I have a caregiver Nicole who’s hardworking, stays busy throughout the whole day and does anything she is asked to do, no matter the task.

They came to the house and made sure what was needed would be in the scope of work. Prior to the time to start the work a conformation call was made about times and dates with a schedule for Julie to visit the house and cover the needs and expectations we had of the work. FirstLight Home Care was very responsive to our needs and exceeded our requirements.

I have been using the services from FirstLight since Sept/2021 and have been very satisfied with the staff and caregivers who have been assigned to me. The staff are very attentive to my needs. The caregivers {Alexis and Delilah} are exceptional, timely, quick to learn and treat me with respect. I highly recommend FirstLight for services anyone is in need of.

Caring, reliable, concerned, experienced — we could not be happier with the service FirstLight has provided our family. They listen and treat each case individually so they can match the right caregiver to the specific need.

I think FirstLight is a great company and they really care about their families, clients and caregivers. I appreciate everything they do.

Dependable! Never question their abilities! I’ve had peace of mind ever since I chose them.

Helpful and cooperative with dedicated employees who do their best to care for their clients.

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FirstLight Home Care of Salem, OR Strives to Achieve Service Excellence Every Day

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FirstLight® Home Care of Salem, OR is proud to be recognized as a Home Care Pulse endorsed provider.

We are committed to collecting honest feedback and opinions from our clients and families and have set a new standard by cultivating a Culture of Care that drives industry-leading client satisfaction. We chose Home Care Pulse as our third-party survey partner because of the company’s dedication to innovation, quality and service excellence.

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Secure Objective Feedback

Vital feedback is gathered from our clients through monthly surveys.

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Client feedback is used to improve, innovate and ensure we continually provide exceptional care.

Satisfaction scores are based on monthly client feedback. Individual FirstLight offices are eligible to qualify for Best of Home Care awards based on scores from clients in areas such as quality of care, responsiveness and overall satisfaction.