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What People Are Saying

Hear from FirstLight clients, families and caregivers about how we’ve made a difference in their lives. If you’ve had a positive experience with our company, help others make informed decisions about home care by leaving a review.

FirstLight Home Care of Sonoma County IconFirstLight Home Care of Sonoma County

85 Brookwood Avenue Ste. 26, Santa Rosa

5.0 5 reviews

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    Kathy Duncan
    ★★★★★
    3 months ago

    FirstLight Home Care of Santa Rosa staff/associates were caring & compassionate with our mother. They initially performed basic care. As her health declined they took necessary steps to do more.
    They were pleasant & professional.
    … More
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    Nadine Goyhenetche
    ★★★★★
    5 months ago

    Special thanks to Beki Darrow and an outstanding team at FirstLight Home Care of Sonoma County my husband and I got to spend 12 relaxing hours with our adult children and six grandchildren while on vacation. Arranging care for our 96 year … More old aunt in Windsor went quickly and with lots of caring from being available on our first choice day on our Windsor vacation, to having a caregiver come to our home in San Francisco to complete the paperwork and most importantly for assigning a patient, compassionate caregiver our Aunt was very comfortable with. [We have used a local caregiving agency three times in two years – and two of the three times did NOT go well. We nearly missed our flight to our nephew's wedding as the first caregiver did not show up. And the second time, thank goodness our son was able to stay with our Aunt 'til a second caregiver arrived THREE HOURS LATE!]
    With our first experience at FirstLight – Beki was aware the caregiver would be late; however, she arrived at the designated time to wait for her……DEFINITELY A SIGN OF A TOP NOTCH and EXTREMELY CARING AGENCY!!! We are now very excited that FirstLIght has a team in our San Francisco area, and are looking forward to using their extremely thorough and compassionate services again!!! Nadine
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    Roberta MacIntyre
    ★★★★★
    3 months ago

    We have been using FiresLigh Home Care to care for out 101 year old aunt for several months now and we are extremely happy with the quality of care as well as the overall team based aproach to her care. Highly recommended!
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    Roy Fisher
    ★★★★★
    3 months ago

    Sarah and her entire team were fantastic! They truly invested the time to understand my Father's situation and took excellent care of him! They were patient, understanding and companionate.
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    Catherine
    ★★★★★
    a year ago

    A very good experience….I would definitely use FirstLight again.
    Beki Darrow was able to arrange a 24hour care giver for me on VERY short notice. Beki was excellent: competent, friendly, and very professional. I will certainly use
    … More FirstLight again if the need arises.
    My carer, Denise, was excellent and kept busy with laundry, etc.,
    when she wasn't helping me.
    Thank you Beki and Denise!
    Catherine
    August 2023
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    Lisa Moore
    ★★★★★
    a year ago

    This company far exceeds what I had hoped for when first looking for care for my dad in our home. They came, they listened, and they quickly provided an excellent solution for our needs. Their flexibility, professionalism, and determination … More to provide the best care is amazing!! I highly recommend them for all, but especially for first time people trying to navigate the steps for care for their loved ones!!!
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    Vilay Phommaviseth
    ★★★★★
    4 months ago

    Hello, my name is Vilay, I am a caregiver at First Light. I took this job in March 2023 and I absolutely love it. Not only do I love caring for one of the nicest man I have ever met he has also become a friend. We laugh, chat, eat, n share … More stories together. I am a mother therefore caring for an elderly person is a passion I found in myself when I started this position.
    First light has treated me so well in many ways. The schedule we have worked out together has been amazing not only for the client but for me as well. And let’s not forget their company picnics by the ocean….great food, great company, great accommodations to the kids, and great raffle prizes. I won a tv!!! Oh n everybody wins!!! My experience as an employee has been wonderful thanks to the Santa Rosa staff. Charlene and Becki are the best!
    One last thing I would say is, I am pretty lucky I met who I am caring for!
    Vilay, caregiver

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Client Reviews

Caring, reliable, concerned, experienced — we could not be happier with the service FirstLight has provided our family. They listen and treat each case individually so they can match the right caregiver to the specific need.

I think FirstLight is a great company and they really care about their families, clients and caregivers. I appreciate everything they do.

Dependable! Never question their abilities! I’ve had peace of mind ever since I chose them.

Helpful and cooperative with dedicated employees who do their best to care for their clients.

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FirstLight Home Care of Sonoma County Strives to Achieve Service Excellence Every Day

FirstLight® Home Care of Sonoma County is proud to be recognized as a Home Care Pulse endorsed provider.

We are committed to collecting honest feedback and opinions from our clients and families and have set a new standard by cultivating a Culture of Care that drives industry-leading client satisfaction. We chose Home Care Pulse as our third-party survey partner because of the company’s dedication to innovation, quality and service excellence.

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Client feedback is used to improve, innovate and ensure we continually provide exceptional care.

Satisfaction scores are based on monthly client feedback. Individual FirstLight offices are eligible to qualify for Best of Home Care awards based on scores from clients in areas such as quality of care, responsiveness and overall satisfaction.