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What People Are Saying

Hear from FirstLight clients, families and caregivers about how we’ve made a difference in their lives. If you’ve had a positive experience with our company, help others make informed decisions about home care by leaving a review.

FirstLight Home Care of Sonoma County IconFirstLight Home Care of Sonoma County

85 Brookwood Avenue Ste. 26, Santa Rosa

5.0 2 reviews

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    Catherine
    ★★★★★
    10 months ago

    A very good experience….I would definitely use FirstLight again.
    Beki Darrow was able to arrange a 24hour care giver for me on VERY short notice. Beki was excellent: competent, friendly, and very professional. I will certainly use
    … More FirstLight again if the need arises.
    My carer, Denise, was excellent and kept busy with laundry, etc.,
    when she wasn't helping me.
    Thank you Beki and Denise!
    Catherine
    August 2023
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    Lisa Moore
    ★★★★★
    10 months ago

    This company far exceeds what I had hoped for when first looking for care for my dad in our home. They came, they listened, and they quickly provided an excellent solution for our needs. Their flexibility, professionalism, and determination … More to provide the best care is amazing!! I highly recommend them for all, but especially for first time people trying to navigate the steps for care for their loved ones!!!

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Client Reviews

Caring, reliable, concerned, experienced — we could not be happier with the service FirstLight has provided our family. They listen and treat each case individually so they can match the right caregiver to the specific need.

I think FirstLight is a great company and they really care about their families, clients and caregivers. I appreciate everything they do.

Dependable! Never question their abilities! I’ve had peace of mind ever since I chose them.

Helpful and cooperative with dedicated employees who do their best to care for their clients.

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FirstLight Home Care of Sonoma County Strives to Achieve Service Excellence Every Day

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FirstLight® Home Care of Sonoma County is proud to be recognized as a Home Care Pulse endorsed provider.

We are committed to collecting honest feedback and opinions from our clients and families and have set a new standard by cultivating a Culture of Care that drives industry-leading client satisfaction. We chose Home Care Pulse as our third-party survey partner because of the company’s dedication to innovation, quality and service excellence.

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Vital feedback is gathered from our clients through monthly surveys.

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Client feedback is used to improve, innovate and ensure we continually provide exceptional care.

Satisfaction scores are based on monthly client feedback. Individual FirstLight offices are eligible to qualify for Best of Home Care awards based on scores from clients in areas such as quality of care, responsiveness and overall satisfaction.