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What People Are Saying

Hear from FirstLight clients and families about how we’ve made a difference in their lives. If you’ve had a positive experience with our company, help others make informed decisions by leaving a review.

FirstLight Home Care of Southbury IconFirstLight Home Care of Southbury

519 Heritage Road Suite 3B, Southbury

4.7 17 reviews

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    Susan Fioti
    ★★★★★
    2 months ago

    First Light stepped up to assist after my father had a medical issue and needed 24 hour care. Then they helped with the move into assisted living. The team did a fantastic job taking care of my father! I would highly recommend them to anyone. … More
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    Chelsea Dugan
    ★★★★★
    5 months ago

    FirstLight Home Care is EXCEPTIONAL. I have worked with many home care agencies and FirstLight is one of the tops. Allie Hauser has made it a priority to make sure the caregivers are the right fit. She has such a big heart. Highly recommend … More
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    Kristen Putnam
    ★★★★★
    4 months ago

    FirstLight Home Care is an amazing company that is there when you need help. They evaluate your situation and quickly help you fill in where there is a need. I can’t say enough!
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    Sue Elzenny
    ★★★★★
    3 months ago

    FIRST LIGHTwas very professional and enjoyed working with them. Sue was are caregiver and she was a joy to work with. She was very professional and friendly she was a joy to work with
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    Maura Satkowski
    ★★★★★
    7 months ago

    100% satisfied!!! John and his team were absolutely wonderful to work with!!! Professional, responsive, caring, informative and trustworthy are just a few adjectives to describe this great crew; I wouldn’t have anyone else care for my … More mom but them again, thank you all!!!

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Client Reviews

Caring, reliable, concerned, experienced — we could not be happier with the service FirstLight has provided our family. They listen and treat each case individually so they can match the right caregiver to the specific need.

I think FirstLight is a great company and they really care about their families, clients and caregivers. I appreciate everything they do.

Dependable! Never question their abilities! I’ve had peace of mind ever since I chose them.

Helpful and cooperative with dedicated employees who do their best to care for their clients.

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FirstLight Home Care of Southbury Strives to Achieve Service Excellence Every Day

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FirstLight® Home Care of Southbury is proud to be recognized as a Home Care Pulse endorsed provider.

We are committed to collecting honest feedback and opinions from our clients and families and have set a new standard by cultivating a company culture that drives industry-leading client satisfaction. We chose Home Care Pulse as our third-party survey partner because of the company’s dedication to innovation, quality and service excellence.

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Vital feedback is gathered from our clients through monthly surveys.

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Client feedback is used to improve, innovate and ensure we continually provide exceptional services.

Satisfaction scores are based on monthly client feedback. Individual FirstLight offices are eligible to qualify for Best of Home Care awards based on scores from clients in areas such as quality of services, responsiveness and overall satisfaction.