Our Core Values & Home Care Commitments
Our Culture of Care Promise
At FirstLight Home Care, a leading home care agency, the genuine health and well-being of others is our greatest concern. We vow to provide first-class personal service for our clients so that they may enjoy warmth, independence and relaxed comfort in their own home or any setting.
FirstLight Home Care is built on a solid foundation of core values and dedication to client happiness, peace of mind, and quality of life that supports our Culture of Care—our commitment to service excellence, personal growth, and accountability.
The Caregiver Bond
At FirstLight Home Care, our extraordinary caregivers are the most significant members of our team in delivering our service commitment to others. By embracing each day with values of trust, honesty, respect, integrity and dedication, we cultivate our relationships to the benefit of each caregiver and the entire organization as a whole. FirstLight promotes a caregiving atmosphere where diversity is respected, quality of life is valued, personal ambitions are attained, and the FirstLight Culture of Care is emboldened.
Watch Judy share a special moment with her caregiver Gitta:
What Makes Our In-Home Care Different?
- All of our caregivers are direct employees (not contractors) – state licensed where required and thoroughly screened with a corresponding background-check – and must pass through our rigorous in-home care training.
- We are a fully compliant home healthcare agency regarding the privacy of every client’s personal health data, with caregivers trained in privacy issues.
- Following our thorough recruitment and home care training, all of our employees must go through our unique Culture of Care training and orientation process.
We look forward to serving you. Our services are available from Windham all the way to Fryeburg and North Conway, NH, as well as the Oxford Hills region of Maine, over to the Sebago Lakes area, and in facilities and private homes in the Lewiston and Auburn area, wherever home may be. Here is our Coverage area – 2018.