Skip to Content

Home Care
Reviews

What People Are Saying

Hear from FirstLight clients and families about how we’ve made a difference in their lives. If you’ve had a positive experience with our company, help others make informed decisions by leaving a review.

FirstLight Home Care of Western Connecticut IconFirstLight Home Care of Western Connecticut

20 North Main Street, Norwalk

4.9 14 reviews

  • Avatar

    Adrian Pace
    ★★★★★
    10 months ago

    I met with John Richards, Co-Owner of First Light, the day my mom needed care and he had a wonderful caregiver at her home that very same evening. First Light's caregivers are extremely kind, hard working and filled with love. My mom … More had a fractured pelvis and needed a great deal of help and I knew from the first few moments of meeting her caregiver, Nana, that my mom was in good hands. She got my mom up and moving as soon as she was able and made sure she ate well, slept well, exercised, and also had a wonderful presence of strength and love. I owe my mom's recovery to her and the First Light team as they went above and beyond to make sure my mom was not only comfortable and well taken care of, but treated her with the love and concern that would best be described as family.
  • Avatar

    Susan Merhi
    ★★★★★
    11 months ago

    We were in a desperate situation of finding quality care for my mother-in-law when she came home from the hospital and took a fall on day one. This being our first experience with home care, we had many questions. The Owner John assisted … More us directly, and from our initial conversation, we knew we were working with an experienced professional. He worked quickly and efficiently to line up 24-hour care to relieve us from our worries. My mother-in-law felt comfortable with the caregivers and thankfully her health improved quickly. Thank you FirstLight team for getting us through those scary days, knowing we could rely on your qualified, kind care.
  • Avatar

    Barbara Rogan
    ★★★★★
    4 months ago

    My husband, Stuart Rogan, and I are very pleased with our aide, Jenny. She's a good fit for us and has patience and is intuitive and totally accommodating. We are not only happy with Jenny but find your agency to be professional … More and understanding.
    Thank you for the chocolate truffles!
    Barbara Rogan
  • Avatar

    Erin K
    ★★★★★
    a year ago

    We had an unexpected short-term need for someone to help my mom, and FirstLight was highly recommended. I spoke with the owner, John, and he was very helpful in establishing a care plan that began the next day. My mom really enjoyed all … More the caregivers she encountered and this was a positive experience for something that can be very stressful. The hourly pricing was competitive and well worth the peace of mind that our loved one was safe and well cared for. I would recommend FirstLight and we will use them again in the future if the need arises.
  • Avatar

    Andy W
    ★★★★★
    a year ago

    John and his team at First Light are top notch. The aides have the patience of saints and do a terrific job. Their schedulers are also the best. They are able to deal with and accommodate last minute requests and changes. They always … More follow-up and make sure you know who is coming and when. I highly recommend John and his team.

Open quote

Client Reviews

John and Wenjun have such a remarkable company for elderly care. They have the best caregivers I have ever encountered. They cared so much about my dad and treated him as if they were his own family. We have used Firstlight for 6 months. They were seriously my angels. They act quickly to help, even in difficult and last minute situations. If you are looking for reliable, honest, integrity, great home care for your loved one, look no more you have already found them. Photo is of dad with Firstlight care giver Patrick.

John Richards and his staff at FirstLight Home Care deserve 5 Stars. Here’s what happened over the past 5 days. My father is 91 and needs help living at home. His longtime live-in aid was taken to the hospital on a Thursday morning. I left work and rushed over arriving just as the ambulance was leaving. I started calling several home care agencies to find a temporary replacement … and perhaps a longterm replacement given the uncertainty. Nearly all the home care agencies I called were thoughtful and nice. I’m sure most of them tried to help. The difference was John and his staff did more. They jumped into action. He came over that afternoon to help me think through what to do. The next day he came again with George, the temporary health care aid. George was respectful, organized and very understanding with my Dad. John also checked back. We talked on Friday, Saturday, and just a few minutes ago today on Sunday.

Thank you to everyone at FirstLight who helped us out in our time of great need. Our great Aunt( w/ dementia) who was 95 had a three day unexpected hospital stay. You were able to have qualified aides be there within a few hours of knowing she was being admitted. The shifts were covered with her for the entire time, so our family could have peace knowing she was being well taken care of when we could not be with her. Ryan was personal, caring, professional and very understanding of our situation. He made sure the perfect matches were put into place. I would highly recommend FirstLight and would call them again should the need arise.

I first met Sara Guillemette from FirstLight Homecare of Western Ct about 5 months ago at a networking meeting that she was the host of. I had recently opened On The Mend Medical Supplies & Equipment in Southbury and this was my first

In looking for home health care options for my mom we had many choices. After interviewing a few companies I was the most impressed with FirstLight, they stood out. Ryan answered all my questions, put me at ease and gave me a good level of comfort. During the past month, Ryan was so good at taking our calls and following my mom’s care along the way. From visiting nurses, visiting aides and finally bringing in hospice, him and John the owner took my phone calls, listened to my hurt and sadness during each stage of her sickness. It’s a tough thing to live 2500 miles away and entrust a company and individual to care for a loved one. My mom was bed ridden with stage 4 metastatic cancer but still had her wits about her. Our Care giver Tanella was amazing, attentive and so loving with my mom. I can’t say enough about her – it brings tears to my eyes to think of all the little things she did for my mom. Little things, big things and just being there. Tanella became part of our family which means a lot considering she only had the opportunity to care for my mom for about a month. Thank you FirstLight for being there, for always listening and for being flexible. I would highly recommend this company for private in home care.

First Light Home Care has been an answer to so many needs. My father-in-law has a debilitating illness which is progressively become more severe and requiring increased care and supervision. First Light Home Care responded quickly and thoughtfully by providing someone who grasped the situation and became more than a mere caregiver. My father-in-law is allowed to do the things for which he still has the capabilities, while receiving unobtrusive supervision and care on those tasks for which he is not. The caregiver also far exceeds the “task” of care and supervision by engaging my father-in-law in relational and physical activities with conversation, games, walks, etc. My father-in-law receives excellent care and supervision. The care is very flexible and has been increased when schedules and obligations required and decreased when not necessary. The services provided by First Light Home Care is transformational. My family’s life has resumed to being more normal and relaxed. It is no longer a rush from one errand and task to another in “crisis mode”. There is time to spend time as a family and family activities, not focusing on just the physical care of my father-in-law. First Light Home Care has far exceeded our expectations and needs.

Sara is one of the most detail oriented people I have ever worked with. She is truly a people person that thrives as she builds relationships between her clients and employees. She has made our mutual client a priority during his time with First Light. She is incredibly professional and thorough. I have appreciated having her at my side as I navigated through the various channels of assisted living and additional care needs. It is evident that Sara has a great relationship with her staff as well as her clients. This makes for a win-win situation for the clients and their families. In the time that I’ve known Sara she has always given her all and has been thoroughly invested in her current undertaking. Thank you, Sara for helping in our transition!

After surgery I had First Light come to help me clean my condo and run some errands for me. She was on time, efficient and quick. I remember having to go for a medical treatment. Upon my return I walked through the door thinking WOW! the kitchen sparkles! She went grocery shopping for me and came back with the exact items I asked for. I was very pleased with First Light Home Care’s service. Thank you for your help during a very painful time.

This is a really top notch organization. I am continually impressed by the staff they send and the responsiveness of the owner. I am very happy with them in every way and know they can support my 87 yr old Mom as she continues to age. I feel very lucky to have found them.

In looking for home health care options for my mom we had many choices. After interviewing a few companies I was the most impressed with FirstLight, they stood out. Ryan answered all my questions, put me at ease and gave me a good level of comfort. During the past month, Ryan was so good at taking our calls and following my mom’s care along the way. From visiting nurses, visiting aides and finally bringing in hospice, him and John the owner took my phone calls, listened to my hurt and sadness during each stage of her sickness. It’s a tough thing to live 2500 miles away and entrust a company and individual to care for a loved one. On days our caregiver noticed she was having a

Stop looking! You have found the care provider that actually cares. After a horrible experience with another provider, First Light has exceeded my expectations. My mothers aide is like an extended family member. We moved my mother to assisted recently but we still use First Light. They are very flexible to her schedule and the level of communication between aide office and myself is excellent

Firstlight of Fairfield county CT was there for us when we needed them. They went out of their way on many occasions to ensure our Dad was safe and well cared for. I highly recommend them for those who need a professional and compassionate home care provider who puts their patients first, and allows family members to have peace of mind that their loved ones are in excellent hands.

Ryan was both kind and efficient in finding a caregiver for my mother for her last days at home with hospice. Linda came into our home and was attentive, kind, and very gentle with her. We will always remember her kindness to both my mother and all of us.

Ryan Ventura is a pleasure to work with. He quickly addressed any concerns and made sure that we were satisfied. It was comforting to know that I can count on my mother’s caregiver (Amanda) to administer my mother’s medications, take her to the hospital or urgent care when a problem arose and tend to her daily needs.

The FirstLight team was fantastic. The entire process was seamless and professional and gave me a layer of comfort in dealing with the first few days of home care for my father in those first few days back in his environment. I’ll use them again when the time comes.

First Light was there for my family when my mother needed round-the-clock companion care. They were compassionate and professional. I’m happy to recommend their services.

I have relied on First Light to care for both my Step-Mother and my Father. It was such a comfort knowing they were taken such good care of by Rita our live-in. I have referred others to First Light and will continue to do so. Ryan Ventura has always been there for everything I have needed or any questions. Do not hesitate to contact them.

i Was struggling to find someone to provide a few hours a few days a week to help take care of Mom. After numerous fruitless calls to agencies that said they couldn’t help I was referred to FirstLight by an agency to Firstlight. From my first conversations with Ryan I had a feeling that FirstLight was my answer. From the owner and Ryan , Heather, the office staff and down to each different caregiver (I believe we had 4 over the year, one was the primary and others to fill in when needed). the level of professionalism, knowledge, compassion, attitude and understanding gave me comfort that my mom was going to receive the best care. Scheduling was also quick and easy. If I needed extra hours or additional days they always were able to have a competent caregiver available. If the primary caregiver couldn’t make it they sent a replacement. They always had someone to be there for mom.

Ryan went above and beyond to make sure that the caretaker was a perfect match for my grandfather during his time of struggle. Patty went out of her way to make sure that not only my grandfather was comfortable but my grandmother as well. Not only did she care for their physical needs but also spiritual by praying with them when they needed it. Having First Light help our family was truly a blessing and I would recommend them to anyone that is looking for genuine love in their caretaker. Thank you First Light!

Wonderful caregivers. They are prompt and very well trained care givers. Also, if you need someone last minute they are just a call away for assistance. Highly recommend their services to anyone in our community.

First Light Home Care has been an answer to so many needs. My family’s life has resumed to being more normal and relaxed. It is no longer a rush from one errand and task to another in “crisis mode”. There is time to spend time as a family and family activities, not focusing on just the physical care of my father-in-law. First Light Home Care has far exceeded our expectations and needs.

Thank you to everyone at FirstLight who helped us out in our time of great need. Our great Aunt( w/ dementia) who was 95 had a three day unexpected hospital stay. You were able to have qualified aides be there within a few hours of knowing she was being admitted. The shifts were covered with her for the entire time, so our family could have peace knowing she was being well taken care of when we could not be with her. Ryan was personal, caring, professional and very understanding of our situation. He made sure the perfect matches were put into place. I would highly recommend FirstLight and would call them again should the need arise.

Caring, reliable, concerned, experienced — we could not be happier with the service FirstLight has provided our family. They listen and treat each case individually so they can match the right caregiver to the specific need.

I think FirstLight is a great company and they really care about their families, clients and caregivers. I appreciate everything they do.

Dependable! Never question their abilities! I’ve had peace of mind ever since I chose them.

Helpful and cooperative with dedicated employees who do their best to care for their clients.

Leave us a Review Online:

Facebook ReviewsGoogle Reviews

FirstLight Home Care of Fairfield County Strives to Achieve Service Excellence Every Day

Home Care Pulse logo

FirstLight® Home Care of Fairfield County is proud to be recognized as a Home Care Pulse endorsed provider.

We are committed to collecting honest feedback and opinions from our clients and families and have set a new standard by cultivating a company culture that drives industry-leading client satisfaction. We chose Home Care Pulse as our third-party survey partner because of the company’s dedication to innovation, quality and service excellence.

Secure Objective Feedback

Secure Objective Feedback

Vital feedback is gathered from our clients through monthly surveys.

Take Action

Take Action

Client feedback is used to improve, innovate and ensure we continually provide exceptional services.

Satisfaction scores are based on monthly client feedback. Individual FirstLight offices are eligible to qualify for Best of Home Care awards based on scores from clients in areas such as quality of services, responsiveness and overall satisfaction.