Home Care
Reviews
What People Are SayingHear from FirstLight clients, families and caregivers about how we’ve made a difference in their lives. If you’ve had a positive experience with our company, help others make informed decisions about home care by leaving a review.
FirstLight Home Care of Sun City
15331 West Bell Road #212, Surprise
5.0 12 reviews
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Kimberlee Kelly
★★★★★
5 months ago
I can not say enough good things about First Light.
We have worked with other care agencies and this experience has light years better than we have experienced or even hoped for.
Barron is kind and responsive. Frankie keeps us updated … More on any changes to the care schedule, promptly and professionally. Every care worker has been absolutely wonderful with my grandfather. They are attentive, kind , engage him in conversation and are extremely professional. My grandfather requires near full time care and we have been delighted with each caregiver.
We have worked with Wahita, Aurora, Luke, Amelia, Mona and Dawn as our primary core group.
Each of them feels like family. We feel safe and confident in their abilities and having them here offer a level of comfort we didn’t know we needed.
If you have a family member in need of care, I would recommend First Light as your first choice. -
Janice Hartlieb
★★★★★
3 years ago
I cannot say enough in praise of the staff and caregivers at First Light Home Care of Sun City, Arizona. Our mother, at 94 years of age, could no longer live independently in her own home, and with First Light's assistance, she was … More able to come home to continue her recovery from hospitalization for a broken ankle.
She has several medical conditions requiring diligent attention and we found that Barron's compassionate care, great wit and purposeful management of Mom's needs were exactly what our family had hoped for in her transition from independence to nurtured home care.
Riché, Barron's right hand in the office, was consistently aware of our mother's daily needs, and she scheduled caregivers who she knew could best address those needs. We were always pleased with the staff notes after each day's shifts, so that our family was always aware of changes in Mom's daily activities and general health. Again, Riché's staffing abilities were exceptional and so appreciated.
Communication, scheduling, staffing and billing were clear and timely. Caregivers were supportive and truly made it possible for Mom to remain at home as her ankle healed. She enjoyed their care and company, and felt that she had her own "Team" cheering her on.
It is without hesitation that I recommend First Light's compassionate Home Care! -
Denisa Barbur
★★★★★
3 years ago
As a registered nurse, patient advocate, and senior living advisor, I come across many healthcare professionals. I have nothing but words of praise for Barron and his staff at FirstLight Home Care of Sun City! My goodness … where do I … More begin? I've had the distinct pleasure of knowing Barron for a few years now, and I INSTANTLY recognized and felt his dedication, enthusiasm, and compassion to providing quality service and care to all of the families they serve. They truly care about EVERY single family they come in contact with — as they go the extra mile and then some to ensure they understand the comprehensive needs of their clients. This enables them to provide and guarantee the best quality care for those they serve, ergo providing families with the much needed peace of mind they seek and deserve.
As another individual had mentioned in another testimonial, Barron truly is genuine, kind-hearted, responsive, and passionate about helping others. It did not come as a surprise to me at all when he admitted to me that he was serving his clients as a caregiver, working tirelessly to provide the much needed care and attention that his clients deserved… and THIS truly depicts the extra mile and then some and the extent of his caring and kind heart to which Barron will go to ensure that nothing falls through the cracks.
I HIGHLY recommend Barron and his staff to anyone seeking quality care for themselves or loved ones. -
Varda Nauen
★★★★★
7 years ago
My siblings and I are eternally grateful to Linda Ford and her team for the excellent partnership they provided to us for our mother's home care. We researched a number of options, and they were by far the best. Our mom was able to … More live comfortably at home until about six months ago, when she relocated to our state and now lives in a skilled nursing facility. We especially appreciated the professional, yet always warm and caring, dedication of Linda, Sherry, and the various caregivers. Although never an ideal situation, there were able to flexibly make changes to the schedule, sometimes with very short notice. None of my siblings nor I live in AZ, so it brought us incredible peace of mind to know that FirstLight was there for our mother. She had a few medical issues during the time we worked with FirstLight, and they would take her to the hospital and stay with her as long as needed. Our mom grew to love many of the caregivers (and it was mutual!), and it really helped her stay engaged socially and mentally to have them not only provide necessary care, but also chat and keep her connected with the outside world. Linda and her team truly care, and they often thanked us for our involvement, which we appreciated. They were patient with our many calls, texts and questions. They were amenable to suggestions and proposed changes. It felt like we were all on the same page with one goal. If you are seeking care of a relative or friend who needs compassionate, qualified home care, please take this as the highest recommendation. -
Robert Mitoff
★★★★★
2 years ago
I live in CA. Recently, my sister in AZ suffered a stroke which has left her unable to speak. We're so thankful that her nursing facility recommended that we use FirstLight Home Care to accompany her to a post-hospital dr's … More visit. Barron went above and beyond, handling paperwork and the co-pay, and kept us apprised of what was happening Even sent us a picture of the two of them at the dr's office! What a relief to have complete confidence that our vulnerable family member was in the best of hands!
Client Reviews
I appreciate that FirstLight Home Care of Sun City does everything they say they are going to do. I am in Texas and my parents are in Arizona, and I have no worries because these people are true to their word.My caregivers have a client portal and they post their notes everyday in the portal.
- P.C.
My mother was a dementia patient and the caregiver knew exactly what to do to help my mother.
My mother was found on the floor one day and thanks to my caregiver she was saved and sent to the hospital. The owner sat with me in the waiting room while we waited for six hours for news of my mother. She didn’t charge me. She came on her own time!
- M.C.
Our daughter] is now walking. This has made such a difference in [her] life. The doctors are amazed at her recovery. We attribute a great deal of our daughter’s new lease on life to FirstLight’s great choice of a companion.
Our daughter has been chronically ill for over two years and the medical team did not give her any hope for recovery. [We wanted] an in home companion to try to lift her spirits and get her on her feet. We had several very good choices but chose FirstLight Home Care, we liked their enthusiasm and attitude.
I appreciate that the owners have great integrity. I also appreciate that they come out with the caregivers to introduce them to me.
- J.L.
They are always able to find me a solution for anything that I have needed. I needed a doctor to give him shots and they were able to refer me to someone that could help me.
- R.C.
Caring, reliable, concerned, experienced — we could not be happier with the service FirstLight has provided our family. They listen and treat each case individually so they can match the right caregiver to the specific need.
- James M.
I think FirstLight is a great company and they really care about their families, clients and caregivers. I appreciate everything they do.
- Joyce H.
Dependable! Never question their abilities! I’ve had peace of mind ever since I chose them.
- Betty F.
Helpful and cooperative with dedicated employees who do their best to care for their clients.
- Ed V.
Leave us a Review Online:
FirstLight Home Care of the Northwest Valley Strives to Achieve Service Excellence Every Day
Hear from FirstLight clients, families and caregivers about how we’ve made a difference in their lives. If you’ve had a positive experience with our company, help others make informed decisions about home care by leaving a review.
FirstLight Home Care of Sun City
15331 West Bell Road #212, Surprise
5.0 12 reviews
-
Kimberlee Kelly
★★★★★
5 months ago
I can not say enough good things about First Light.
We have worked with other care agencies and this experience has light years better than we have experienced or even hoped for.
Barron is kind and responsive. Frankie keeps us updated … More on any changes to the care schedule, promptly and professionally. Every care worker has been absolutely wonderful with my grandfather. They are attentive, kind , engage him in conversation and are extremely professional. My grandfather requires near full time care and we have been delighted with each caregiver.
We have worked with Wahita, Aurora, Luke, Amelia, Mona and Dawn as our primary core group.
Each of them feels like family. We feel safe and confident in their abilities and having them here offer a level of comfort we didn’t know we needed.
If you have a family member in need of care, I would recommend First Light as your first choice. -
Janice Hartlieb
★★★★★
3 years ago
I cannot say enough in praise of the staff and caregivers at First Light Home Care of Sun City, Arizona. Our mother, at 94 years of age, could no longer live independently in her own home, and with First Light's assistance, she was … More able to come home to continue her recovery from hospitalization for a broken ankle.
She has several medical conditions requiring diligent attention and we found that Barron's compassionate care, great wit and purposeful management of Mom's needs were exactly what our family had hoped for in her transition from independence to nurtured home care.
Riché, Barron's right hand in the office, was consistently aware of our mother's daily needs, and she scheduled caregivers who she knew could best address those needs. We were always pleased with the staff notes after each day's shifts, so that our family was always aware of changes in Mom's daily activities and general health. Again, Riché's staffing abilities were exceptional and so appreciated.
Communication, scheduling, staffing and billing were clear and timely. Caregivers were supportive and truly made it possible for Mom to remain at home as her ankle healed. She enjoyed their care and company, and felt that she had her own "Team" cheering her on.
It is without hesitation that I recommend First Light's compassionate Home Care! -
Denisa Barbur
★★★★★
3 years ago
As a registered nurse, patient advocate, and senior living advisor, I come across many healthcare professionals. I have nothing but words of praise for Barron and his staff at FirstLight Home Care of Sun City! My goodness … where do I … More begin? I've had the distinct pleasure of knowing Barron for a few years now, and I INSTANTLY recognized and felt his dedication, enthusiasm, and compassion to providing quality service and care to all of the families they serve. They truly care about EVERY single family they come in contact with — as they go the extra mile and then some to ensure they understand the comprehensive needs of their clients. This enables them to provide and guarantee the best quality care for those they serve, ergo providing families with the much needed peace of mind they seek and deserve.
As another individual had mentioned in another testimonial, Barron truly is genuine, kind-hearted, responsive, and passionate about helping others. It did not come as a surprise to me at all when he admitted to me that he was serving his clients as a caregiver, working tirelessly to provide the much needed care and attention that his clients deserved… and THIS truly depicts the extra mile and then some and the extent of his caring and kind heart to which Barron will go to ensure that nothing falls through the cracks.
I HIGHLY recommend Barron and his staff to anyone seeking quality care for themselves or loved ones. -
Varda Nauen
★★★★★
7 years ago
My siblings and I are eternally grateful to Linda Ford and her team for the excellent partnership they provided to us for our mother's home care. We researched a number of options, and they were by far the best. Our mom was able to … More live comfortably at home until about six months ago, when she relocated to our state and now lives in a skilled nursing facility. We especially appreciated the professional, yet always warm and caring, dedication of Linda, Sherry, and the various caregivers. Although never an ideal situation, there were able to flexibly make changes to the schedule, sometimes with very short notice. None of my siblings nor I live in AZ, so it brought us incredible peace of mind to know that FirstLight was there for our mother. She had a few medical issues during the time we worked with FirstLight, and they would take her to the hospital and stay with her as long as needed. Our mom grew to love many of the caregivers (and it was mutual!), and it really helped her stay engaged socially and mentally to have them not only provide necessary care, but also chat and keep her connected with the outside world. Linda and her team truly care, and they often thanked us for our involvement, which we appreciated. They were patient with our many calls, texts and questions. They were amenable to suggestions and proposed changes. It felt like we were all on the same page with one goal. If you are seeking care of a relative or friend who needs compassionate, qualified home care, please take this as the highest recommendation. -
Robert Mitoff
★★★★★
2 years ago
I live in CA. Recently, my sister in AZ suffered a stroke which has left her unable to speak. We're so thankful that her nursing facility recommended that we use FirstLight Home Care to accompany her to a post-hospital dr's … More visit. Barron went above and beyond, handling paperwork and the co-pay, and kept us apprised of what was happening Even sent us a picture of the two of them at the dr's office! What a relief to have complete confidence that our vulnerable family member was in the best of hands!
Client Reviews
I appreciate that FirstLight Home Care of Sun City does everything they say they are going to do. I am in Texas and my parents are in Arizona, and I have no worries because these people are true to their word.My caregivers have a client portal and they post their notes everyday in the portal.
- P.C.
My mother was a dementia patient and the caregiver knew exactly what to do to help my mother.
My mother was found on the floor one day and thanks to my caregiver she was saved and sent to the hospital. The owner sat with me in the waiting room while we waited for six hours for news of my mother. She didn’t charge me. She came on her own time!
- M.C.
Our daughter] is now walking. This has made such a difference in [her] life. The doctors are amazed at her recovery. We attribute a great deal of our daughter’s new lease on life to FirstLight’s great choice of a companion.
Our daughter has been chronically ill for over two years and the medical team did not give her any hope for recovery. [We wanted] an in home companion to try to lift her spirits and get her on her feet. We had several very good choices but chose FirstLight Home Care, we liked their enthusiasm and attitude.
I appreciate that the owners have great integrity. I also appreciate that they come out with the caregivers to introduce them to me.
- J.L.
They are always able to find me a solution for anything that I have needed. I needed a doctor to give him shots and they were able to refer me to someone that could help me.
- R.C.
Caring, reliable, concerned, experienced — we could not be happier with the service FirstLight has provided our family. They listen and treat each case individually so they can match the right caregiver to the specific need.
- James M.
I think FirstLight is a great company and they really care about their families, clients and caregivers. I appreciate everything they do.
- Joyce H.
Dependable! Never question their abilities! I’ve had peace of mind ever since I chose them.
- Betty F.
Helpful and cooperative with dedicated employees who do their best to care for their clients.
- Ed V.
Leave us a Review Online:
FirstLight® Home Care of the Northwest Valley is proud to be recognized as a Home Care Pulse endorsed provider.
We are committed to collecting honest feedback and opinions from our clients and families and have set a new standard by cultivating a Culture of Care that drives industry-leading client satisfaction. We chose Home Care Pulse as our third-party survey partner because of the company’s dedication to innovation, quality and service excellence.
Secure Objective Feedback
Vital feedback is gathered from our clients through monthly surveys.
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Client feedback is used to improve, innovate and ensure we continually provide exceptional care.
Satisfaction scores are based on monthly client feedback. Individual FirstLight offices are eligible to qualify for Best of Home Care awards based on scores from clients in areas such as quality of care, responsiveness and overall satisfaction.