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What People Are Saying

Hear from FirstLight clients, families and caregivers about how we’ve made a difference in their lives. If you’ve had a positive experience with our company, help others make informed decisions about home care by leaving a review.

FirstLight Home Care of The Valley IconFirstLight Home Care of The Valley

4390 Mahoning Avenue, Youngstown

4.1 32 reviews

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    Dayna Cooper
    ★★★★★
    a month ago

    Pam is the most kind generous person. She has made my recovery so much better. Always willing to help me with any task, while making me feel comforted and cared for. I find myself waiting for her to get here to help me with something because … More it is an easier process all the way around.
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    Keith Roberts
    ★★★★★
    a month ago

    The care takers here do a great job of taking care of my mom and dad. Nicole Richard even made them a pie and organized their fridge on her last visit. She is always on top of everything that needs to be done.
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    Judi Peplowski
    ★★★★★
    4 months ago

    Ashley was absolutely wonderful. Extremely competent and so helpful. Excellent asset to your staff.
    Used First Light a second time following knee replacement. Myra was my caregiver and such a gem. So professional and helpful. She
    … More is so excellent. Definitely a major asset to your company.
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    Lynn Bickford
    ★★★★★
    6 months ago

    First Light Home Care of the Valley has been very responsive to the needs of my parent. They have taken the time to know our needs and to provide caregivers who are compassionate and truly want to provide the care we need. I have found … More them to be very easy to work with. I am so very thankful that First Light Home Care is available in our immediate area. If you have a home healthcare
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    John Masucci
    ★★★★★
    10 months ago

    First Light is a fantastic company that excels in providing care, support and companionship to our family. My father appreciates their compassion and I appreciate the brief break and independence it has afforded the rest of our family … More knowing he is in good hands.
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    Judy Fabian
    ★★★★★
    a year ago

    Very professional. We really like Judy, very helpful with my husband & being there when I had my own doctors appointments. Helpful around the house and with my husbands needs. He went into the hospital & nursing home and when he … More came out we asked for her again. Quality care. A well deserved 5 stars which I thought I gave the first time I reviewed. This is a company that is prompt, friendly and very professional.

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Client Reviews

My caregiver. She is punctual, she takes care of my father-in-law like you’d never believe, she does things I ask her too. She is wonderful with my father-in-law.

They do their job and they do it well. If I ask for something, unless they are cooking, they come immediately.

Caring, reliable, concerned, experienced — we could not be happier with the service FirstLight has provided our family. They listen and treat each case individually so they can match the right caregiver to the specific need.

I think FirstLight is a great company and they really care about their families, clients and caregivers. I appreciate everything they do.

Dependable! Never question their abilities! I’ve had peace of mind ever since I chose them.

Helpful and cooperative with dedicated employees who do their best to care for their clients.

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FirstLight Home Care of The Valley Strives to Achieve Service Excellence Every Day

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FirstLight® Home Care of The Valley is proud to be recognized as a Home Care Pulse endorsed provider.

We are committed to collecting honest feedback and opinions from our clients and families and have set a new standard by cultivating a Culture of Care that drives industry-leading client satisfaction. We chose Home Care Pulse as our third-party survey partner because of the company’s dedication to innovation, quality and service excellence.

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Satisfaction scores are based on monthly client feedback. Individual FirstLight offices are eligible to qualify for Best of Home Care awards based on scores from clients in areas such as quality of care, responsiveness and overall satisfaction.

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