Providing quality home care service is a vocation we take to heart. Our clients are like our family; they deserve top-notch care and compassionate service. When we’re needed, we’re there.
Phil and Annette Smith make quality home care their top priority. As family-run business, this couple respects the families they serve.
We know this because we live it. Every day. Yet, it’s nice to have a little validation from time to time that our work is recognized and valued. The Best of Home Care Survey maps our clients’ levels of satisfaction with our services. And we’re both honored and humbled to be highly regarded.
We’re measured on everything from the work ethic of our caregivers to their ability, compassion and professionalism. FirstLight Home Care of Chardon ranked higher than the national average in all categories. Here’s how the number’s worked out:
- Work ethic of caregivers: First Light 9.6 / National average 9.11
- Ability of caregivers: First Light 9.4 / National average 9.0
- Compassion of caregivers: First Light 9.8 / National average 9.44
- Professionalism of caregivers: First Light 9.4 / National average 9.34
- Confidence in office staff: First Light 9.56 / National average 8.86
- Communication from provider: First Light 9.35 / National average 8.76
- Client / caregiver compatibility: First Light 9.47 / National average 9.0
- Service as expected: First Light 9.55 / National average 9.16
- Recommend provider: First Light 9.75 / National average 9.18
- Quality of life: First Light 9.27 / National average 9.14
- Combined average: First Light 9.52 / National average 9.1
Additionally, our clients share their good experiences with their family and friends. Here’s what a few of them have said:
“The caregivers treat my mother with respect. They pay attention to what she wants to do. When they do things together, they are like friends. … When my parents first started care with FirstLight Home Care, my father did not want the services. After one day, my father wondered why they hadn’t gotten their services earlier. The caregiver won my parent’s hearts and confidence. The caregivers act like guests in their home. … I am one hundred percent satisfied with the services.” – Betty
“The caregivers have known what to do well. They are tuned in to my needs. They are the good, caring people that I want.” – Eleanor
To all our clients, we would like to acknowledge your confidence in what we do. You could call anyone to assist you, and you chose us. That means the world to us. Thank you for all your support. We will continue striving to provide the absolute best quality home care service to everyone whose lives we have the opportunity to touch.
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