Home Care
Reviews
What People Are SayingHear from FirstLight clients, families and caregivers about how we’ve made a difference in their lives. If you’ve had a positive experience with our company, help others make informed decisions about home care by leaving a review.
FirstLight Home Care of Northwest Cleveland
904 Railroad Street, Grafton
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We have had caregivers from FirstLight since the beginning of 2025. My husband has Alzheimer disease and other medical issues. Lori is with us 3 days a week since January. She always has a smiling face and positive attitude. She is compassionate, … More caring, capable and goes above and beyond our expectations. Jasmari has only been with us a short time but she is also very compassionate and capable. Both have become part of our family. My husband looks forward to them coming. I highly recommend FirstLight. They
work diligently to match client and caregiver. -
I would definitely recommend First Light for anyone’s elderly parent. Lori engages our mom in exciting activities, has fun conversations, and goes the extra mile to keep us updated with everything that is happening . Lori is a special … More person who is kind to every single person in the assisted living home. Many people comment on her positivity and bubbly personality . ..including the staff. We are lucky to have Lori there with our mom when we are at work. -
When it became clear that my wife's illness–the debilitating disease of ALS–would require home caregivers, I began to investigate several companies in the area. Quickly it became clear that First Light was the best possible choice. … More In early conversations with them I was both impressed and moved by their compassion and the way they saw their clients as people, not cases: people whose stories, life journeys, and personhood they had in view and kept in view, from the first encounter.
Once care was under way, we felt extremely fortunate in the skills of the caregivers and with the warm and kind way they helped us move through the challenges of the day. In a number of cases it is not an exaggeration to say that over time the caregivers became members of the family, and that made the care so rich in personal as well as professional ways.
On many occasions I was particularly grateful for the quickness and nimbleness of administrative response to unforeseen situations that would arise. As our challenges changed, so too did the company's response, always meeting our needs with care, concern, and understanding, and never phased by the unforeseen.
First Light in general, and our care team in particular, made it possible for my wife to live out her last months at home with comfort and grace. They are wonderful in their skill and dear in their compassion. I am especially grateful that I also know them as friends in the inner family circle. Their presence in our journey through debilitating illness was nothing short of a blessing, day in and day out. -
Our experience with First Light was wonderful. They accommodated all of our requests with mom's needs. Our absolute favorite was Sandrine, she was very caring and went above and beyond for mom. She held her hand and prayed with her … More and mom really loved her as we all did. If you ever need help with your loved one we highly recommend First Light and if Sandrine is available I would jump at the chance to get her help if she is available. -
I had a short trip to Cleveland with my mother who has Alzheimer's. I didn't have much notice to be able to give to first light but they were beyond responsive and provided us with a really great caregiver. Violet was spectacular. … More She was caring and engaging with my mom. My mom could not remember her name once Violet left but she kept talking about how nice my friend was and how much fun she had with my friend. -
Sandrine is the best staff they sent to us. My family and my mother in law, whom Sandrine helped care for, loved and fully appreciated this young lady's presence. We looked forward to her coming every shift. When she's around, … More we were comforted at the certainty that our loved one was in good hands. My mother in law passed away recently and Sandrine was her favorite. She is pleasant, kind,, trustworthy, and has good work ethics. 10001% recommended! -
A wonderful company for caregivers and anyone in need of in home care. The owner Ron shows great compassion for his team out in the field and behind the scenes in office. The office works diligently and listens to everyone’s needs, all … More around one of the best companies to work for. -
Ron and his staff have been wonderful to work with over the past two years. Jasmine, my mother’s caretaker has always been on time, great with communication and is truly a kind person. She is also respectful and has been a blessing to have … More as help in my parent’s home. I would highly recommend First Light if you are looking for a trustworthy and reliable company to help with your aging loved one at home!
~Shay Schill -
I wish I could give FirstLight Home Care of NW Cleveland 10 stars. This is a company that offers extraordinary, compassionate and highly professional home health care. My family turned to owner Ron Lund and his team after an extremely … More negative experience with another home health care company in NW Cleveland. I had no idea there were so many bad actors in this space. I received multiple high reviews from health care professionals to call Ron immediately. We all remain in awe of the level of attention First Light gives our parents. Ron quite literally shows up at their house to make regular site visits and ensure their needs are being addressed. His team is truly remarkable; I think of them as a squadron of angels. Every caregiver that shows up has been a gem — deeply sensitive to my parents' individual wants and needs, highly professional and good humored. Every single one has told me that they do this work because they find it extremely fulfilling. Their deep commitment shows. When they aren't managing tasks for my parents, they are busy actually looking for work to do around the house. First Light is also cutting edge technologically, maintaining a user friendly portal that all caregivers use to document each visit and which family members can access. We have interviewed caregivers as to whether they enjoy working for FirstLight and everyone has said the company leadership far exceeds their experiences with other companies. Don't waste your time interviewing other companies if you are looking for home health care. Just call First Light. This team will improve your loved one's situation no matter what it is immeasurably. -
Having never used an agency like this I wasn't sure what to expect. To say I am pleasantly surprised would be an understatement. I have a caregiver come to my home two mornings a week to care for my companion who is ambulatory but … More needs to have someone around. I was told by the people at FirstLight that the goal would be that the caregiver would become like a member of the family. That certainly is the case with ours. She arrived, all smiles, and fit right into our situation. With only a minimal amount of guidance as to the care requested, our caregiver knows the routine and mixes it up from one day to the next. I know I can step out of the home knowing that my companion is in good hands. This, alone, has reduced my stress substantially. Thank you, FirstLight, for making this happen. -
We appreciate the wonderful service at First light Home Care. The office is professional and accommodating as our needs change. The caregivers are punctual, reliable, and kind. We are so grateful we found this agency. -
FirstLight offers high level dependable care to families that need assistance. We have been very pleased with the knowledge and skill of caregivers and the personal warmth in which they deliver it. We happily endorse FirstLight. -
Firstlight was recommended to me by a client who was very pleased with the service they provided. I would feel very comfortable recommending Firstlight to anyone in need of help caring for their senior parents. My parents have enjoyed the … More company they provide and help in everyday activities. I highly recommend this company!
Client Reviews
Leave us a Review Online:
FirstLight Home Care of Northwest Cleveland Strives to Achieve Service Excellence Every Day
Hear from FirstLight clients, families and caregivers about how we’ve made a difference in their lives. If you’ve had a positive experience with our company, help others make informed decisions about home care by leaving a review.
FirstLight Home Care of Northwest Cleveland
904 Railroad Street, Grafton
-
We have had caregivers from FirstLight since the beginning of 2025. My husband has Alzheimer disease and other medical issues. Lori is with us 3 days a week since January. She always has a smiling face and positive attitude. She is compassionate, … More caring, capable and goes above and beyond our expectations. Jasmari has only been with us a short time but she is also very compassionate and capable. Both have become part of our family. My husband looks forward to them coming. I highly recommend FirstLight. They
work diligently to match client and caregiver. -
I would definitely recommend First Light for anyone’s elderly parent. Lori engages our mom in exciting activities, has fun conversations, and goes the extra mile to keep us updated with everything that is happening . Lori is a special … More person who is kind to every single person in the assisted living home. Many people comment on her positivity and bubbly personality . ..including the staff. We are lucky to have Lori there with our mom when we are at work. -
When it became clear that my wife's illness–the debilitating disease of ALS–would require home caregivers, I began to investigate several companies in the area. Quickly it became clear that First Light was the best possible choice. … More In early conversations with them I was both impressed and moved by their compassion and the way they saw their clients as people, not cases: people whose stories, life journeys, and personhood they had in view and kept in view, from the first encounter.
Once care was under way, we felt extremely fortunate in the skills of the caregivers and with the warm and kind way they helped us move through the challenges of the day. In a number of cases it is not an exaggeration to say that over time the caregivers became members of the family, and that made the care so rich in personal as well as professional ways.
On many occasions I was particularly grateful for the quickness and nimbleness of administrative response to unforeseen situations that would arise. As our challenges changed, so too did the company's response, always meeting our needs with care, concern, and understanding, and never phased by the unforeseen.
First Light in general, and our care team in particular, made it possible for my wife to live out her last months at home with comfort and grace. They are wonderful in their skill and dear in their compassion. I am especially grateful that I also know them as friends in the inner family circle. Their presence in our journey through debilitating illness was nothing short of a blessing, day in and day out. -
Our experience with First Light was wonderful. They accommodated all of our requests with mom's needs. Our absolute favorite was Sandrine, she was very caring and went above and beyond for mom. She held her hand and prayed with her … More and mom really loved her as we all did. If you ever need help with your loved one we highly recommend First Light and if Sandrine is available I would jump at the chance to get her help if she is available. -
I had a short trip to Cleveland with my mother who has Alzheimer's. I didn't have much notice to be able to give to first light but they were beyond responsive and provided us with a really great caregiver. Violet was spectacular. … More She was caring and engaging with my mom. My mom could not remember her name once Violet left but she kept talking about how nice my friend was and how much fun she had with my friend. -
Sandrine is the best staff they sent to us. My family and my mother in law, whom Sandrine helped care for, loved and fully appreciated this young lady's presence. We looked forward to her coming every shift. When she's around, … More we were comforted at the certainty that our loved one was in good hands. My mother in law passed away recently and Sandrine was her favorite. She is pleasant, kind,, trustworthy, and has good work ethics. 10001% recommended! -
A wonderful company for caregivers and anyone in need of in home care. The owner Ron shows great compassion for his team out in the field and behind the scenes in office. The office works diligently and listens to everyone’s needs, all … More around one of the best companies to work for. -
Ron and his staff have been wonderful to work with over the past two years. Jasmine, my mother’s caretaker has always been on time, great with communication and is truly a kind person. She is also respectful and has been a blessing to have … More as help in my parent’s home. I would highly recommend First Light if you are looking for a trustworthy and reliable company to help with your aging loved one at home!
~Shay Schill -
I wish I could give FirstLight Home Care of NW Cleveland 10 stars. This is a company that offers extraordinary, compassionate and highly professional home health care. My family turned to owner Ron Lund and his team after an extremely … More negative experience with another home health care company in NW Cleveland. I had no idea there were so many bad actors in this space. I received multiple high reviews from health care professionals to call Ron immediately. We all remain in awe of the level of attention First Light gives our parents. Ron quite literally shows up at their house to make regular site visits and ensure their needs are being addressed. His team is truly remarkable; I think of them as a squadron of angels. Every caregiver that shows up has been a gem — deeply sensitive to my parents' individual wants and needs, highly professional and good humored. Every single one has told me that they do this work because they find it extremely fulfilling. Their deep commitment shows. When they aren't managing tasks for my parents, they are busy actually looking for work to do around the house. First Light is also cutting edge technologically, maintaining a user friendly portal that all caregivers use to document each visit and which family members can access. We have interviewed caregivers as to whether they enjoy working for FirstLight and everyone has said the company leadership far exceeds their experiences with other companies. Don't waste your time interviewing other companies if you are looking for home health care. Just call First Light. This team will improve your loved one's situation no matter what it is immeasurably. -
Having never used an agency like this I wasn't sure what to expect. To say I am pleasantly surprised would be an understatement. I have a caregiver come to my home two mornings a week to care for my companion who is ambulatory but … More needs to have someone around. I was told by the people at FirstLight that the goal would be that the caregiver would become like a member of the family. That certainly is the case with ours. She arrived, all smiles, and fit right into our situation. With only a minimal amount of guidance as to the care requested, our caregiver knows the routine and mixes it up from one day to the next. I know I can step out of the home knowing that my companion is in good hands. This, alone, has reduced my stress substantially. Thank you, FirstLight, for making this happen. -
We appreciate the wonderful service at First light Home Care. The office is professional and accommodating as our needs change. The caregivers are punctual, reliable, and kind. We are so grateful we found this agency. -
FirstLight offers high level dependable care to families that need assistance. We have been very pleased with the knowledge and skill of caregivers and the personal warmth in which they deliver it. We happily endorse FirstLight. -
Firstlight was recommended to me by a client who was very pleased with the service they provided. I would feel very comfortable recommending Firstlight to anyone in need of help caring for their senior parents. My parents have enjoyed the … More company they provide and help in everyday activities. I highly recommend this company!
Client Reviews
Leave us a Review Online:
FirstLight® Home Care of Northwest Cleveland is proud to be recognized as a Home Care Pulse endorsed provider.
We are committed to collecting honest feedback and opinions from our clients and families and have set a new standard by cultivating a Culture of Care that drives industry-leading client satisfaction. We chose Home Care Pulse as our third-party survey partner because of the company’s dedication to innovation, quality and service excellence.
Secure Objective Feedback
Vital feedback is gathered from our clients through monthly surveys.
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Client feedback is used to improve, innovate and ensure we continually provide exceptional care.
Satisfaction scores are based on monthly client feedback. Individual FirstLight offices are eligible to qualify for Best of Home Care awards based on scores from clients in areas such as quality of care, responsiveness and overall satisfaction.
