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Terms of Use

Thank you for visiting the FirstLight Home Care Franchising, LLC, website (“Site”). By using this website, you agree to abide by, and be bound by, the following Terms of Use Policy (“Terms of Use”). If you do not accept these Terms of Use, or wish to not be bound by the following terms, please exit this Site immediately.

1. Privacy Policy

We are committed to protecting your privacy. Please review our Privacy Policy before continuing your use of this Site.

2. Linked Materials

The Site may include links to third party products, services, resources or web sites. Please note that these Terms of Use along with the Site’s Privacy Policy apply only to this Site and are not applicable to any other website that may be accessible from the Site or referenced in this Site (This includes but is not limited to any information submitted through Hierology, Wellsky, Teletrack, Carezmart, Peoplematter, Nowhiring, Google Forms, Franconnect, Mailchimp, or any of their related sites). FirstLight Home Care Franchising, LLC (“FirstLight”), is responsible only for the content of its own website. FirstLight does not control or endorse such other websites, unless stated specifically herein, nor has FirstLight reviewed or approved any content that appears on such other websites. You acknowledge and agree that FirstLight shall not be held responsible for the legality, accuracy, or inappropriate nature of any content, advertising, products, services, or information located on or through any other websites, nor for any loss or damages caused or alleged to have been caused by the use of or reliance on any such content. FirstLight strongly encourages you to review the privacy policy and terms and conditions of all other web sites that you may visit through the Site.

3. Intellectual Property

All content included on this Site, such as format, layout, pictures, graphics, logos, text, text designs, articles, information or other materials, is the property of FirstLight, or others and is protected by various rights, including United States trademark and copyright law. All trademarks and logos displayed on this Site are the property of their respective owners. FirstLight grants you a limited license to display or print the Site content for your own personal non-commercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license creative derivative works from, transfer or sell these materials in any form or manner without the express written permission of the owner of the material. FirstLight does not represent or warrant that your improper use of materials displayed on, or obtained through the Site, will not infringe upon the rights of third parties.

4. Limitations of Liability

FirstLight is not responsible for any damages or injuries, including, without limitation, special, indirect, consequential, or punitive damages, that result from your use (or misuse) of this Site, or any violation of the Privacy Policy, including without limitation, any damages or injuries caused by any failure of performance, error, omission, interruption, defect, delay in operation, computer virus, line failure, or other computer malfunction. You acknowledge that FirstLight provides the contents of this Site on an “AS IS” basis with no warranties of any kind. Your use of this Site and reliance upon any of the materials contained on the website is done solely at your own risk. You agree that your sole remedy for dissatisfaction with the Site (or any content contained within the Site), is to cease making use of the Site.

5. Indemnity

By accessing this Site, you agree to indemnify FirstLight and its affiliates, and its and their respective partners, stockholders, members, managers, officers, directors, employees and agents, against, and hold them all harmless from, any and all claims and expenses, including attorney fees, arising from your use of this Site. You hereby release FirstLight, its affiliates, and its and their respective partners, stockholders, members, managers, officers, directors, employees and agents, from any and all claims, demands, debts, obligations, damages (actual, indirect, consequential, punitive or special), costs and expenses of any kind whatsoever that you may have against them arising out of or in any way related to such disputes.

6. Governing Law and Venue

You hereby agree that your use of this Site and any disputes relating to this Site and/or these Terms of Use or the Privacy Policy, shall be governed in all respects by the laws of the State of Ohio. You agree that any action at law or in equity arising out of or relating to this Site and/or these Terms of Use or the Privacy Policy shall be filed, and that venue properly lies, only in state or in federal courts that are located in the City of Cincinnati, in the state of Ohio and you are hereby consenting and submitting to the personal jurisdiction of such courts for the purposes of litigating any such action.

7. Waiver

Any failure or delay by FirstLight in enforcing an obligation or exercising a right under these Terms of Use or the Privacy Policy contained on the Site, does not amount to a waiver of that obligation, or right or any other obligation or right.

8. Validity

If any term or provision of this Terms of Use or Privacy Policy is deemed by a court of law in the State of Ohio to be illegal or invalid for any reason whatsoever, such illegality or invalidity shall not affect the validity of the remainder of these Terms of Use or Privacy Policy.

9. Equal Employment Opportunity

FirstLight encourages and supports a program in which there are no barriers to obtaining employment due to race, color, religion, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, familial status, source of income, disability, or genetic information.

10. Social Media

FirstLight, and its franchisees utilize a number of social media sites to enrich the community of its users. This includes but is not limited to Facebook ™, Twitter ™, Instagram ™, Pintrest™, TikTok™ and Linkedin™. By using or accessing any of the FirstLight’s social media platforms, you agree to comply with the following social media guidelines as well as all other engagement rules issued by each individual social media website (i.e. Facebook Statement of Rights and Responsibilities™, Twitter Terms of Use™, etc.).

FirstLight may revise the following Social Media Guidelines at any time without notice. Your use of or accessing any of the FirstLight social media platforms or blogs after such revisions constitutes your acceptance of such revisions.

Social Media Guidelines:

  1. All posts must be made by people who are 18 years of age or older.
  2. By posting to a FirstLight social media site, you agree to be solely responsible for the content of all information you contribute, link to or otherwise upload.
  3. You agree that everything you post shall be truthful, accurate, not misleading and offered in good faith, and that you have the right to post such content/material.
  4. You agree not to post any of the following:
    1. False, misleading or deceptive comments.
    2. Materials for which FirstLight does not own the IP rights or have the right to reproduce/upload, trademarked materials, or materials that contain confidential material or violate a third party’s right of publicity.
    3. Any photos or comments that depict:
      1. Unsafe practices
      2. Offensive behavior
      3. Profanity
      4. Personal attacks
      5. Illegal statements
      6. Content that is subject to an internal investigation or that refers to, or otherwise speaks to, ongoing litigation matters or investigations.
  1. When disagreeing with the opinions of others, keep all responses respectful, appropriate and polite.

11. Disclaimer Regarding Accuracy of Information

The Site is provided for general information only. FirstLight provides all information contained on the Site with the understanding that the information is not guaranteed to be accurate, correct, current or complete and any conclusions that you draw from such information are your own responsibility. While reasonable efforts are made to ensure the accuracy of the information contained on the Site, you are solely responsible for exercising due diligence before relying on any of the information contained on the Site, and reliance upon any of the information is done solely at your own risk. FirstLight makes no representations or warranties of any kind, either express or implied, regarding the accuracy, reliability or completeness of the information contained on the Site. Information contained on the Site is not guaranteed to be accurate, and is readily subject to change at any time. It is your responsibility to independently verify information that you may obtain from the Site. No information or material on the Site is to be considered an offer to sell, buy or for employment. By your continued use of this Site, you acknowledge that FirstLight provides the content of this Site on an “AS IS” basis with no warranties of any kind.

12. Questions/Contact Information

If you have any questions about these Terms of Use, the Privacy Policy, or the Site, you can write, phone or email FirstLight using the below contact information.

Telephone- (866)985-4031


Mail- FirstLight Home Care Franchising, LLC
7870 East Kemper Road, Suite 400
Cincinnati, OH 45249

13. Modification of Terms of Use

FirstLight reserves the right to modify these Terms of Use, and you are responsible for regularly reviewing these Terms of Use and the Privacy Policy. Your continued use of the Site after the effective date of any such changes will constitute acceptance of and agreement to any such changes.

This Terms of Use Policy is effective as of September 1, 2022, and was last modified on September 1, 2022.