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FirstLight Home Care Semi-Annual National Conference Recap

From our Care Blog

[caption id="attachment_1827" align="alignleft" width="150"] FirstLight Home Care Conference 2014[/caption] FirstLight Home Care just wrapped up our 8th semi-annual conference, #FLHC2014, in the bold, beautiful, Broomfield, Colorado. We’re proud to announce that this conference was our biggest conference and most-well attended in FirstLight Home Care history to date! Our owners eagerly arrived in anticipation of the conference’s itinerary and events. For this conference, we wanted to specifically focus on a few items; owner and/or manager networking, and it’s value, which we emphasized with extra, devoted time to allow our owners and managers to network with other managers and owners, sponsors, vendors,...

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FirstLight Client Celebrates 105th Birthday in the House He Built by Hand

From our Care Blog

Most people would consider living to your mid-90’s an accomplishment by itself, but what if you heard that a man just turned 105 years old, and is still living in the house that he built 65 years ago? Well that actually happened last month when FirstLight client Bill Mohr, a World War II veteran of Hatboro, Pennsylvania, celebrated his 105th birthday with his wife, Jo, and the rest of their family. That same day, he and Jo shared their 70th wedding anniversary and he also received an honorary high school diploma from St. Joseph Preparatory School. He received a full...

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FirstLight celebrates second annual national conference

From our Care Blog

What a great three days with our FirstLight Home Care owners at our second National Conference last week! Truly extraordinary people who are providing exceptional care and to whom I am very proud to say I am on their team. We welcomed 65 franchisees, employees and caregivers to the event at The Ritz-Carlton in downtown Atlanta, Ga. The three day event incorporated panels and roundtable sessions on best tips and practices of successful networking, effective management, administration and training techniques, plus focus groups for recruiting, advertising, social media and care coordination. Special presentations from industry experts and guest speakers were...

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FirstLight Home Care of Contra Costa Receives Home Care Pulse Certification

From our Care Blog

We’re excited to announce that our location in Walnut Creek, California, has received its Home Care Pulse Certification, a certification program dedicated to the measurement of client and employee satisfaction scores. Home Care Pulse created the certification program to measure key satisfaction aspects of its in-home care delivery as well as the level of satisfaction of the caregiving staff. This certification requires an agency to be reviewed monthly and includes the evaluation of areas such as loyalty, benchmarking improvements, client and employee interviews, caregiver performance, caregiver morale, agency incentives and caregiver rewards to name a few. Local franchisee David Bonacci...

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FirstLight Home Care scores high on franchisee satisfaction surveys

From our Care Blog

Great news to share as we cap off another week here at FirstLight! We’ve been ranked #22 on Franchise Business Review’s list of the Top 50 franchise systems that rank highest in franchisee satisfaction. We are the youngest franchise system EVER to make the Top 50 rankings so this is a huge milestone for the company! The rankings are based on a survey that asked franchisees questions related to training and support, system communication, franchisor/franchisee relations, financial opportunity, business lifestyle, and overall satisfaction with their business. Ninety-three percent of FirstLight’s franchisees participated in the Franchise Business Review satisfaction survey. The...

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Former FirstLight executive opens own location in North Dallas

From our Care Blog

Our former director of business development and team support, Kevin Stewart, recently retired from his position to open a FirstLight location in Richardson, Tx. Stewart has spent the past two years working with us at the corporate level, helping to build this company from the ground up. A certified franchise executive (CFE) with a career in the franchising industry that spans over 25 years, Stewart is an immeasurable asset to FirstLight and has contributed substantially to the success and growth of the brand and our franchisees. Now that the shoe is on the other foot, Stewart will have the opportunity...

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Ohio franchisees awarded Best of Home Care

From our Care Blog

Congratulations to Ohio owners John and Jane Moyer on recently achieving the Best of Home Care award which is distributed by Home Care Pulse, a third party provider of client and caregiver satisfaction services to private duty home care agencies. The award is given to the top performers in client satisfaction and demonstrates FirstLight’s ability to provide quality care. The Moyers are the first franchisees to be awarded. Great work, to both!

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FirstLight makes its Nebraska debut

From our Care Blog

After dedicating some time towards various missions travelling the world and sharing their faith, Dale and Nancy Ocken became FirstLight franchisees last month. As the premiere FirstLight franchise in the Omaha market, the Ockens' business will service West Omaha, Fremont, Arlington, Bennington and Elkhorn. “We have seen how everything has changed to accommodate the baby boomers, and one of the things that will change is home care is going to be more of an option for insurance companies [with regard to] paying for their aging clients,” Nancy told the Midlands Business Journal in an article that was published earlier this...

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Customers come first

From our Care Blog

Many of you may not know that much of FirstLight’s focus on client satisfaction comes from my son’s experience working at the Ritz Carlton in Atlanta. Devin, 27, worked at the hotel for three years before coming on board at FirstLight. The training he received at the Ritz taught him that customers come first; a happy customer means a happy business owner. And that’s a philosophy that can be easily transferred to elderly care. Our mission at FirstLight is helping seniors stay in the comfort and security of their own home. I’ve learned over the years—through various jobs and caring...

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Couple infuses business with passion

From our Care Blog

Growing up in the suburbs of Atlanta, John Tolbert spent a great deal of time with his grandmother when his parents were at work. While she helped raise him for many years, she unfortunately fell sick when John was a teenager. That’s when the family enlisted the help of a caregiver. Unlike a nursing home, they felt as though an in-home caregiver would give her the personal attention she required. And they were right. The experience had such a great impact on John that he and his wife, Shea, opened FirstLight Home Care this September. As the first FirstLight franchise...

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