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What People Are Saying

Hear from FirstLight clients, families and caregivers about how we’ve made a difference in their lives. If you’ve had a positive experience with our company, help others make informed decisions about home care by leaving a review.

FirstLight Home Care of Central Ohio IconFirstLight Home Care of Central Ohio

1103 Schrock Rd Ste 105, Columbus

4.6 57 reviews

  • Avatar

    Dawn Yoder
    ★★★★★
    a month ago

    Our family has had an excellent experience with FirstLight Home Care of Central Ohio. Our home care aide visits my mother twice a week, and we couldn't ask for someone more kind, caring, professional, and conscientious. She provides … More companion care, light housekeeping, prepares meals, and fills my mother's weekly medication box, but she does so much more than simply complete a list of tasks.
    She takes the time to make each visit meaningful. She reads to my mother, works jigsaw puzzles with her, and sits with her at the kitchen bay window watching the birds at the feeder—my mother's favorite pastime. They even spend time together on the deck enjoying the fresh air and conversation. These thoughtful moments have become an important part of my mother's week, and it's obvious that our aide genuinely cares about her well-being and happiness.
    What has impressed us just as much is the agency's commitment to dependable care. When our aide's car wouldn't start one morning, someone from the office picked her up at home, brought her to our house so she could arrive on time, and drove her home after her shift. On another occasion, when our aide had a family emergency and needed to call off, the agency immediately sent an office employee to stay with my mother until another caregiver could arrive, ensuring she was safe and never left alone.
    That level of dedication, reliability, and compassion is rare. It is clear that FirstLight Home Care values both the families they serve and the caregivers they employ. We are truly grateful for the exceptional care my mother receives and highly recommend FirstLight Home Care of Central Ohio to anyone looking for compassionate, dependable home care.
  • Avatar

    Jeff Caudill
    ★★★★★
    6 months ago

    First Light has been exceptional for our families needs. Amy and Kennedy have been awesome and my MIL and FIL are delighted with their service. Having a family member in Hospice Care is difficult enough, but First Light has been a solid … More source for support with out wavering in the least. They can be counted on for timely and exceptional care at a time when it is needed most.
  • Avatar

    Sandi Adkins
    ★★★★★
    2 months ago

    This was our family's first experience with in home care and we couldn't be happier with the service we received. From beginning to end this company gave us high quality service. Amy came out to our house to meet our family, make … More notes about the care environment, and clarify pricing. First Light has a family portal to enter details of each visit which helped us while we were away. We were able to see how dad did each day and see that he took his meds. Dad had nothing but nice things to say about Josephine and Gia's care. After our return, Amy called to check in and get feedback about their services. This is exactly what we needed to ensure Dad was taken care of while we were away. We'll definitely hire this company again.
  • Avatar

    Nicola Vogel
    ★★★★★
    a month ago

    Tai and Amy at FirstLight of Central Ohio have been amazing to work with. Our mom has been very hesitant to accept help. Amy spent a lot of time reviewing our needs for our Mom, how care providers are trained including extra training … More in dementia care, and then how they are matched with clients.
    Our mom has loved working with Tai. She is kind, sensitive, compassionate and caring. She has been able to encourage our mom to do things with her that other providers have not been able to do previously. She looks after our mom as if she was one of her own family members and could not ask for better care for our mom.
    Amy has been a great problem solver for us too. She has quickly gotten back to us with any questions or concerns, and helped us figure out how to manage mom's daily medications.
    Other notes: the online family portal is very helpful. We get updates after each visit and personal notes that are wonderful to read. Billing is straightforward and easy to set up automatic payments.
  • Avatar

    Rebecca O'Linn
    ★★★★★
    4 months ago

    Fantastic service! They helped us get through a very sudden hospice situation during an extreme weather event. They were always on time, friendly, helpful, and extremely compassionate to my Father (the patient) and my Mum. We truly and … More deeply appreciated how easy they made it to give my father and us the best care possible.
  • Avatar

    Nancy Henkle
    ★★★★★
    7 months ago

    I am very pleased with FirstLight Home Care. Melissa has been such a blessing for me. She cares for me and my home as if it were her own. The company (especially Sydney) works very hard to adjust the schedule to meet my doctors appointments. … More Melissa not only cares for me and my home, she runs errands for me like going to the pharmacy, mailing packages, helps with groceries, and even takes me to get my hair cut. She has made my life easier. Like I said, she is been a blessing to me and my family by making my life more enjoyable. 🙂
  • Avatar

    Allie Carney
    ★★★★★
    3 months ago

    FirstLight Home Care meant more to our family than words can fully express. They were dependable, never missed a shift, and consistently showed kindness, patience, and compassion. They helped ease my grandma's anxiety and brought comfort … More not just to her, but to all of us. I will always be grateful for the care and support they gave during that time.
  • Avatar

    Susan Stuart
    ★★★★★
    5 months ago

    FirstLight Home Care provided companion services for my dad. During a period of life that can be enormously stressful, FirstLight was compassionate, flexible and easy to work with. The caregivers were reliable and provided the social … More interactions that my dad was missing when I could not be there. I would highly recommend FirstLight and would encourage anyone to explore the variety of services provided.
  • Avatar

    Lori Gross
    ★★★★★
    2 months ago

    Outstanding care team especially our adored G’Vann, Pricilla and Assi. They took such great care of our parents. The portal kept us all connected and communicating. We appreciate how they flexed to fit our changing needs. Highly recommend. … More
  • Avatar

    Kim Roberts
    ★★★★★
    5 months ago

    My mom used FirstLight Home Care for the past year, and I can’t say enough about the care she received. They never missed a shift, which gave our family incredible peace of mind.
    Mom passed away on Sunday, and we are so thankful FirstLight
    … More was part of her final year. She had several wonderful caregivers, but Ronnie shared a special connection with mom and even visited twice in her last days. That meant more than we can ever say!
    We are deeply grateful for the compassion, dedication, and reliability they provided.
  • Avatar

    Marsha Poundstone
    ★★★★★
    6 months ago

    I highly recommend First Light Home Care to anyone looking for home care. The staff is very professional and dedicated to providing excellent compassionate care. I had a great experience with Sandy Wolfe. She was always punctual and is … More a very caring nurse. She is a good listener and helped me with good recommendations for improving my health.
  • Avatar

    Toya Kendrick
    ★★★★★
    6 months ago

    I would recommend First Light to anyone who needs experience , friendly, and a caring staff to take care of your daily personal care. It was a pleasure to have Kifah as my caregiver. She came right in and asked "what do you need … More me to do first". I appreciate her effort to make this experience a lot easier for the both of us.
  • Avatar

    Karma Todd
    ★★★★★
    7 months ago

    FirstLight Home Care has been so very supportive for our family. The Director of Clinical Operations, Sandy Wolfe, LPN, has been so kind and understanding. We have also had a positive relationship with FirstLight staff. We are so very … More happy to have found FirstLight Home Care.
  • Avatar

    Anita Snack
    ★★★★★
    6 months ago

    I have loved the care I received from the people who helped me with my health needs! Amy the aide is spectacular, extremely patient and caring to me. They all seem to love their job and it shows in the care they provide.
    I highly recommend
    … More First Light!!
    Thank you,
    Anita
  • Avatar

    Terri Petty
    ★★★★★
    7 months ago

    My husband and I had a great experience with FirstLight Home Care. We only used them for 2 days but if our caregiver K is an example of their staff then if these resources are needed in the future we will contact FirstLight Home Care
  • Avatar

    andrew hampel
    ★★★★★
    6 months ago

    We have been very happy with First Light care. They have been fantastic helping our mom out! All employees I have talked with have been kind and very professional.
  • Avatar

    Wendy
    ★★★★★
    a year ago

    Highly reputable company. Very professional. They assessed my mom's needs and came through for us. We had a wonderful caregiver. I would definitely recommend this agency for senior care.
  • Avatar

    Sharon Smith
    ★★★★★
    a year ago

    I had spoken with several home health care companies before speaking with Ms. Amy she was very sincere from the start, that first most sold me, the service was nothing but ELLECENT, kept their information for future use if needed, and to … More recommend them to family and friends. Thank you again for the element service, I couldn't any better anywhere
  • Avatar

    Janeen Sylvester
    ★★★★★
    2 years ago

    First Light was absolutely wonderful !
    Very caring, attentive, and respectful. Each staff member took the time to listen to our needs then matched us perfectly with a caregiver for dad. Cindy and Natasha were great !! Kept dad safe
    … More and we all felt personally cared for and understood. Thanks !
  • Avatar

    Jinnie Forsythe Brown
    ★★★★★
    2 years ago

    This team was fantastic! Caring, patient, helpful plus offered ideas. Our caregiver was on spot with detials with communicated to her. My dad always looked forward to their visits. He entertained them and they were delighted! I highly reccommend … More First light Home Care of Central Ohio for short term or long term in home help. They can help you – give them a call to inquire about your needs! Oh and Cindy Maio is the best ever!!! My whole family adores her!!!
  • Avatar

    Tina LeVan
    ★★★★★
    6 years ago

    FirstLight Home Care provides exceptional care that you can trust and depend on. As a Director of Nursing for a Hospice company, I have used many different home care agency's and found it very difficult to find a dependable one. Once … More I experienced FirstLight I knew I would never use any other agency again! The aides are so caring, dependable, and everyone communicated very well with our staff and the families. With FirstLight on the case were able to have peace of mind knowing if there was a change in condition it would be communicated immediately. My favorite thing about FirstLight Home Care is that no shift ever goes uncovered and the aides are matched with the clients. The nurses do introductions with the patients and caregivers to ensure they are a good fit. I have never had anything like that with any other agency. I could go on and on about the quality service of this organization. I am truly one of their biggest fans!! You won't be disappointed choosing this company as your healthcare agency!
  • Avatar

    Wendy Rood
    ★★★★★
    a year ago

    Highly reputable company. Very professional. They assessed my mom's needs and came through for us. We had a wonderful caregiver. I would definitely recommend this agency for senior care.
  • Avatar

    CIERRA MELICK
    ★★★★★
    2 years ago

    FirstLight Home Care is amazing at providing adequate well trained caregivers for any schedule or service needed. I will be forever grateful that I found this company to help my loved one when I couldn’t be there! Amazing staff all around! … More
  • Avatar

    Shellie Edington
    ★★★★★
    8 years ago

    FirstLight has been helping my family out with my mother in law’s elder care responsibilities since July 2018. The first 2 weeks of care we had different caregivers to help determine the best fit for mom. We love Michelle – she is on time … More everyday, caring and extremely capable of handling any situation that arises. Thank you FirstLight Home Care for easing our minds and allowing us to regain our live.
  • Avatar

    Gabriel Ryan
    ★★★★★
    2 years ago

    I joined First Light a few months ago to acquire some part time work. My previous experience translated well to this field but the training I received was also very informative and beneficial. The staff do not pressure me to pick up extra … More shifts I simply cannot attend. Management have never been unprofessional or rude instead opting to provide effective and concise supervision. The company’s emphasis is on doing the best job we can for our clients. 10/10 would recommend to anyone going into this field.

Open quote

Client Reviews

Our family has had an excellent experience with FirstLight Home Care of Central Ohio. Our home care aide visits my mother twice a week, and we couldn’t ask for someone more kind, caring, professional, and conscientious. She provides companion care, light housekeeping, prepares meals, and fills my mother’s weekly medication box, but she does so much more than simply complete a list of tasks.

She takes the time to make each visit meaningful. She reads to my mother, works jigsaw puzzles with her, and sits with her at the kitchen bay window watching the birds at the feeder—my mother’s favorite pastime. They even spend time together on the deck enjoying the fresh air and conversation. These thoughtful moments have become an important part of my mother’s week, and it’s obvious that our aide genuinely cares about her well-being and happiness.

What has impressed us just as much is the agency’s commitment to dependable care. When our aide’s car wouldn’t start one morning, someone from the office picked her up at home, brought her to our house so she could arrive on time, and drove her home after her shift. On another occasion, when our aide had a family emergency and needed to call off, the agency immediately sent an office employee to stay with my mother until another caregiver could arrive, ensuring she was safe and never left alone.

That level of dedication, reliability, and compassion is rare. It is clear that FirstLight Home Care values both the families they serve and the caregivers they employ. We are truly grateful for the exceptional care my mother receives and highly recommend FirstLight Home Care of Central Ohio to anyone looking for compassionate, dependable home care.

Google LogoStarStarStarStarStar

First Light has been exceptional for our families needs. Amy and Kennedy have been awesome and my MIL and FIL are delighted with their service. Having a family member in Hospice Care is difficult enough, but First Light has been a solid source for support with out wavering in the least. They can be counted on for timely and exceptional care at a time when it is needed most.

Google LogoStarStarStarStarStar

This was our family’s first experience with in home care and we couldn’t be happier with the service we received. From beginning to end this company gave us high quality service. Amy came out to our house to meet our family, make notes about the care environment, and clarify pricing. First Light has a family portal to enter details of each visit which helped us while we were away. We were able to see how dad did each day and see that he took his meds. Dad had nothing but nice things to say about Josephine and Gia’s care. After our return, Amy called to check in and get feedback about their services. This is exactly what we needed to ensure Dad was taken care of while we were away. We’ll definitely hire this company again.

Google LogoStarStarStarStarStar

Tai and Amy at FirstLight of Central Ohio have been amazing to work with. Our mom has been very hesitant to accept help. Amy spent a lot of time reviewing our needs for our Mom, how care providers are trained including extra training in dementia care, and then how they are matched with clients.

Our mom has loved working with Tai. She is kind, sensitive, compassionate and caring. She has been able to encourage our mom to do things with her that other providers have not been able to do previously. She looks after our mom as if she was one of her own family members and could not ask for better care for our mom.

Amy has been a great problem solver for us too. She has quickly gotten back to us with any questions or concerns, and helped us figure out how to manage mom’s daily medications.

Other notes: the online family portal is very helpful. We get updates after each visit and personal notes that are wonderful to read. Billing is straightforward and easy to set up automatic payments.

Google LogoStarStarStarStarStar

Fantastic service! They helped us get through a very sudden hospice situation during an extreme weather event. They were always on time, friendly, helpful, and extremely compassionate to my Father (the patient) and my Mum. We truly and deeply appreciated how easy they made it to give my father and us the best care possible.

Google LogoStarStarStarStarStar

I am very pleased with FirstLight Home Care. Melissa has been such a blessing for me. She cares for me and my home as if it were her own. The company (especially Sydney) works very hard to adjust the schedule to meet my doctors appointments. Melissa not only cares for me and my home, she runs errands for me like going to the pharmacy, mailing packages, helps with groceries, and even takes me to get my hair cut. She has made my life easier. Like I said, she is been a blessing to me and my family by making my life more enjoyable. 🙂

Google LogoStarStarStarStarStar

FirstLight Home Care meant more to our family than words can fully express. They were dependable, never missed a shift, and consistently showed kindness, patience, and compassion. They helped ease my grandma’s anxiety and brought comfort not just to her, but to all of us. I will always be grateful for the care and support they gave during that time.

Google LogoStarStarStarStarStar

FirstLight Home Care provided companion services for my dad. During a period of life that can be enormously stressful, FirstLight was compassionate, flexible and easy to work with. The caregivers were reliable and provided the social interactions that my dad was missing when I could not be there. I would highly recommend FirstLight and would encourage anyone to explore the variety of services provided.

Google LogoStarStarStarStarStar

Outstanding care team especially our adored G’Vann, Pricilla and Assi. They took such great care of our parents. The portal kept us all connected and communicating. We appreciate how they flexed to fit our changing needs. Highly recommend.

Google LogoStarStarStarStarStar

My mom used FirstLight Home Care for the past year, and I can’t say enough about the care she received. They never missed a shift, which gave our family incredible peace of mind.

Mom passed away on Sunday, and we are so thankful FirstLight was part of her final year. She had several wonderful caregivers, but Ronnie shared a special connection with mom and even visited twice in her last days. That meant more than we can ever say!
We are deeply grateful for the compassion, dedication, and reliability they provided.

Google LogoStarStarStarStarStar

I highly recommend First Light Home Care to anyone looking for home care. The staff is very professional and dedicated to providing excellent compassionate care. I had a great experience with Sandy Wolfe. She was always punctual and is a very caring nurse. She is a good listener and helped me with good recommendations for improving my health.

Google LogoStarStarStarStarStar

I would recommend First Light to anyone who needs experience , friendly, and a caring staff to take care of your daily personal care. It was a pleasure to have Kifah as my caregiver. She came right in and asked “what do you need me to do first”. I appreciate her effort to make this experience a lot easier for the both of us.

Google LogoStarStarStarStarStar

FirstLight Home Care has been so very supportive for our family. The Director of Clinical Operations, Sandy Wolfe, LPN, has been so kind and understanding. We have also had a positive relationship with FirstLight staff. We are so very happy to have found FirstLight Home Care.

Google LogoStarStarStarStarStar

I have loved the care I received from the people who helped me with my health needs! Amy the aide is spectacular, extremely patient and caring to me. They all seem to love their job and it shows in the care they provide.
I highly recommend First Light!!
Thank you,
Anita

Google LogoStarStarStarStarStar

My husband and I had a great experience with FirstLight Home Care. We only used them for 2 days but if our caregiver K is an example of their staff then if these resources are needed in the future we will contact FirstLight Home Care

Google LogoStarStarStarStarStar

We have been very happy with First Light care. They have been fantastic helping our mom out! All employees I have talked with have been kind and very professional.

Google LogoStarStarStarStarStar

Highly reputable company. Very professional. They assessed my mom’s needs and came through for us. We had a wonderful caregiver. I would definitely recommend this agency for senior care.

Google LogoStarStarStarStarStar

I had spoken with several home health care companies before speaking with Ms. Amy she was very sincere from the start, that first most sold me, the service was nothing but ELLECENT, kept their information for future use if needed, and to recommend them to family and friends. Thank you again for the element service, I couldn’t any better anywhere

Google LogoStarStarStarStarStar

First Light was absolutely wonderful !
Very caring, attentive, and respectful. Each staff member took the time to listen to our needs then matched us perfectly with a caregiver for dad. Cindy and Natasha were great !! Kept dad safe and we all felt personally cared for and understood. Thanks !

Google LogoStarStarStarStarStar

This team was fantastic! Caring, patient, helpful plus offered ideas. Our caregiver was on spot with detials with communicated to her. My dad always looked forward to their visits. He entertained them and they were delighted! I highly reccommend First light Home Care of Central Ohio for short term or long term in home help. They can help you – give them a call to inquire about your needs! Oh and Cindy Maio is the best ever!!! My whole family adores her!!!

Google LogoStarStarStarStarStar

FirstLight Home Care provides exceptional care that you can trust and depend on. As a Director of Nursing for a Hospice company, I have used many different home care agency’s and found it very difficult to find a dependable one. Once I experienced FirstLight I knew I would never use any other agency again! The aides are so caring, dependable, and everyone communicated very well with our staff and the families. With FirstLight on the case were able to have peace of mind knowing if there was a change in condition it would be communicated immediately. My favorite thing about FirstLight Home Care is that no shift ever goes uncovered and the aides are matched with the clients. The nurses do introductions with the patients and caregivers to ensure they are a good fit. I have never had anything like that with any other agency. I could go on and on about the quality service of this organization. I am truly one of their biggest fans!! You won’t be disappointed choosing this company as your healthcare agency!

Google LogoStarStarStarStarStar

Highly reputable company. Very professional. They assessed my mom’s needs and came through for us. We had a wonderful caregiver. I would definitely recommend this agency for senior care.

Google LogoStarStarStarStarStar

FirstLight Home Care is amazing at providing adequate well trained caregivers for any schedule or service needed. I will be forever grateful that I found this company to help my loved one when I couldn’t be there! Amazing staff all around!

Google LogoStarStarStarStarStar

FirstLight has been helping my family out with my mother in law’s elder care responsibilities since July 2018. The first 2 weeks of care we had different caregivers to help determine the best fit for mom. We love Michelle – she is on time everyday, caring and extremely capable of handling any situation that arises. Thank you FirstLight Home Care for easing our minds and allowing us to regain our live.

Google LogoStarStarStarStarStar

I joined First Light a few months ago to acquire some part time work. My previous experience translated well to this field but the training I received was also very informative and beneficial. The staff do not pressure me to pick up extra shifts I simply cannot attend. Management have never been unprofessional or rude instead opting to provide effective and concise supervision. The company’s emphasis is on doing the best job we can for our clients. 10/10 would recommend to anyone going into this field.

Google LogoStarStarStarStarStar

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FirstLight Home Care of Central Ohio Strives to Achieve Service Excellence Every Day

FirstLight® Home Care of Central Ohio is proud to be recognized as a Home Care Pulse endorsed provider.

We are committed to collecting honest feedback and opinions from our clients and families and have set a new standard by cultivating a Culture of Care that drives industry-leading client satisfaction. We chose Home Care Pulse as our third-party survey partner because of the company’s dedication to innovation, quality and service excellence.

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Satisfaction scores are based on monthly client feedback. Individual FirstLight offices are eligible to qualify for Best of Home Care awards based on scores from clients in areas such as quality of care, responsiveness and overall satisfaction.

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