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Home Care

What People Are Saying

Hear from FirstLight clients, families and caregivers about how we’ve made a difference in their lives. If you’ve had a positive experience with our company, help others make informed decisions about home care by leaving a review.

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Client Reviews

Just a quick note to say “thank you very much for sending us a wonderful caregiver, who provided excellent service for our aunt. FirstLight Home Care will be our choice for any future home care needs.

Many thanks to Tina and her team for their support through my mother’s recent health crisis. Their prompt and professional response to every phone call was wonderful, and I greatly appreciated the thoughtful, caring responses to each of my concerns. While I sometimes felt overwhelmed by events, Hearthside [now FirstLight Home Care] provided strategies and solutions based on their years of experience. Their compassionate care extended beyond mother to the entire family.

Our family has had services from this agency on and off for many years. First for assistance for Dad with Parkinson’s until he passed. Then more recently care for Mom suffering from memory loss. They have ways stepped up to the plate for us. The communication was always polite, caring and professional. Their attention to the needs of my parents and my family has been outstanding; particularly since we live in California. I can’t praise the culture that has been shown to us enough.

Caring, reliable, concerned, experienced — we could not be happier with the service FirstLight has provided our family. They listen and treat each case individually so they can match the right caregiver to the specific need.

I think FirstLight is a great company and they really care about their families, clients and caregivers. I appreciate everything they do.

Dependable! Never question their abilities! I’ve had peace of mind ever since I chose them.

Helpful and cooperative with dedicated employees who do their best to care for their clients.

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FirstLight Home Care of Greensboro, NC Strives to Achieve Service Excellence Every Day

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FirstLight® Home Care of Greensboro, NC is proud to be recognized as a Home Care Pulse endorsed provider.

We are committed to collecting honest feedback and opinions from our clients and families and have set a new standard by cultivating a Culture of Care that drives industry-leading client satisfaction. We chose Home Care Pulse as our third-party survey partner because of the company’s dedication to innovation, quality and service excellence.

Secure Objective Feedback

Secure Objective Feedback

Vital feedback is gathered from our clients through monthly surveys.

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Client feedback is used to improve, innovate and ensure we continually provide exceptional care.

Satisfaction scores are based on monthly client feedback. Individual FirstLight offices are eligible to qualify for Best of Home Care awards based on scores from clients in areas such as quality of care, responsiveness and overall satisfaction.