Home Care
Reviews

What People Are SayingHear from FirstLight clients, families and caregivers about how we’ve made a difference in their lives. If you’ve had a positive experience with our company, help others make informed decisions about home care by leaving a review.
FirstLight Home Care of Jacksonville
99 Village Drive #13, Jacksonville
4.8 24 reviews
-

Ahni Umphrey
★★★★★
a week ago
Such a heartwarming place to work at! They are very understanding and always willing to communicate and work things out. FirstLight always responds in a timely manner. They have the clients AND the employees best interest at heart! -

Sophia Juderjohn
★★★★★
2 months ago
As a CNA this company has been wonderful! They help balance my schedule with my personal life. They treat you as an equal and make sure your needs are accompanied to! For example, they helped with transportation when I had none! No job … More has ever been willing to do that. The people in the office are a blessing and working with them is a privilege as well as the clients I take care of. No better connection and company like FirstLight Homecare! -

Christine Stevenson
★★★★★
4 months ago
First Light of Jacksonville has been a Life Saver!!!!!
They have been assisting my mother for approximately one year, always eager to help in any way. The aids have assisted with:
transportation to dr appointments
general errands to include … More grocery store,
pharmacy, post office, bank, Etc Etc
household chores
cooking and serving meals
assistance with bathing, dressing
and any other needs
The aids are always pleasant and eager to help.
I have been extremely grateful, satisfied with
First Light Home Care of Jacksonville. Their professionalism is superb and the continued communication has been remarkable.
I highly recommend them. -

Teresa Leake
★★★★★
4 months ago
First we met L, who was thorough, made us comfortable and gave us confidence in the care my husband D would get!! (This was encouraging after a previous horrible experience with a caregiver from another agency). This was the "first … More light" in our daily lives in a while!!
D has dementia and is a veteran.
Soon after that, we met D's caregiver, J. I observed J's interactions with D and his intentional care! Since that day our lives were changed for the better!! J, also a veteran and D connected with him right away. Not only does he spend time with D, but gets his shower, does his laundry and cleans up after him! This gives me peace of mind that D is well taken care of, but also gives me peace of mind while I am at work, and less stress upon arriving home! Priceless!
We live in an apartment community where neighbors and office staff look out for us. Since J began caring for D, I have received numerous comments from all of them about how happy they are that we have J!! They commented on how kind and attentive he is with D! D seems happy, too!
In addition to excellent care, J gets D out of the apartment and over to the Clubhouse. There, he has engaged D in billiards, card games and (most amazing of all) chess!! D loves chess, but hasn't played since our children grew up. He used to be quite good. Now, he is fully engaged and winning!! This was unbelievable to me! The brain is incredible. J has found ways to challenge D and give him the best care anyone could ask for!! We feel truly blessed! Thank you FirstLight!!
If you have need for a caregiver in your home, please consider FirstLight! They have kept touch and followed up on how things are going and offer true caring staff! -

Scott
★★★★★
4 months ago
I would highly recommend First light Home Care! They have helped my family take care of our elderly dad. Very nice and professional people! They show up on time and take care of all his needs to give him a comfortable lifestyle while allowing … More us to get out and enjoy our day too! It takes a special person to do what FirstLight does! -

sue hill
★★★★★
2 months ago
I cannot say enought good things about Firstlight. Their people are warm, friendly and engaging to my beloved Mimi. She can be a handful sometimes but they are patient and gentle with her. They explain everything and have answered all of … More my questions quickly and thoroughly. Tbh they have been a godsend. I was very apprehensive at first but am so glad I went with them. Please don't hesitate to have them help you if u need it. They have exceeded ALL of my expectations. I am so grateful to all of their people. I've not been let down once. -

Sharon Bieling
★★★★★
4 weeks ago
First light was very responsive, helpful and diligent in assisting us with care for my elderly parents. The caregivers were kind and helpful. They provided care services needed throughout. -

Pat Hobbs
★★★★★
4 months ago
The care you provided for my husband and I cannot be measured! I always was confident that he was happy and safe as I left him during the day with Vantage. Please know I could not have gone through this time of care for him without Firstlight. … More -

Eulyss Stafford
★★★★★
7 months ago
Good morning. I want to write this review. I want to talk about the entire staff at FLHC Jacksonville . Starting with the administrator Ashley she is a phenomenal young lady. Why i say this is because she takes the time to check on patients … More to make sure that they are getting the best care. Calling and checking and making sure the nurses they send out work together as one and not individuals. Always asking what can we do to make it better. You don’t find people to do that in this world today. This staff is phenomenal. Ashley demonstrates great leadership. Sharon is a great RN and very familiar with ALS. My caregiver Sheila. She is a blessing from Jesus christ. She is caring and always supporting me from helping me with my chow, bath, etc. She is non stop from the time she comes through my door, and she is phenomenal. I am thankful for the staff at FLHC Jacksonville. On that note thank you. God Bless! Your leader Ashley has set the tone for everyone on your staff. Thank you and God Bless.
PS. They brought a system to my house that is great to help with care. The system is called Sensi. I recommend everyone who needs care to have it installed. -

Alexis Shrewsbury
★★★★★
6 months ago
I have had the honor of working for FirstLight of Jacksonville for over a year now, and I can attest they are the best home care agency around. Our owners, Tina and Roget, are two of the most sincere and kind hearted people you will ever … More meet. They genuinely care for their clients and their families. Not only their clients and families, but their staff as well. Reaching out to see how my kids are doing and asking if I need anything really makes me feel supported and valued. Ashley, by far the greatest director I have ever worked for. Ashley is so so valued by myself. I look up to her in many ways. One main way is her leadership. The willingness to stand from the crowd and do what's right, despite what's most popular. The charting and documentation with FLHC is on point, and I can whole heartedly say this team is the best out there and I have enjoyed being apart of such a family oriented, compassionate, professional company as this one. I am excited to continue to be apart of such an amazing team. -

Artonyon Ingram
★★★★★
11 months ago
FIRST light afency is an excellant agecy to have for lived ones. Their main attrubute is "client centerness ".which basically nwans the director matches the "clent " with a staff that matches the client needs ,personality, … More strengths as well as weaknesses. Ashley, works very hard to ensure the pairing of client:staff is a win:wib philosophy and deserves a raise as well as continues run the agency with a blast of energy and professionalusm at all times.i highly recommend Firsr Light to community. Friends and live ones who are in need of xRegiving services. Lastly with the help received from this agency I, main my respect, dignity, and assurance that growing old with constant body changes failing health, that a undividual can nake it in spite of chalkenges presented.. -

Mal Keyes
★★★★★
a year ago
My father and I appreciate the service that he is receiving from this company. Our aide Shaun is an excellent caregiver. She is kind and very helpful. My father enjoys her company and appreciates the help that she provides him.
I also … More appreciate how the company really works with my schedule. I don't work set hours and they have been very accommodating in working around it. They have helped make sure that my father can still receive care with my ever-changing schedule. It definitely makes a difference. I would recommend this company to families who need caregivers. Including those who have to deal with constantly changing work schedules. -

Kyle Velasquez
★★★★★
2 years ago
Firstlight Home Care provides the best care giving service anyone could ever ask for. My Grandmother was discharged from a rehab facility and required extra care while finishing her rehab at home. A social worker from the rehab center suggested … More Firstlight Home Care and three other home care services as options for her at home care needs. Out of all the home care services I reached out to, Firstlight Home Care reached back to me and was prompt with their response.
Ashley Arvin (the director of Firstlight Home Care) met with me the next morning. We discussed a care plan for my grandmother, set up a schedule for when the care givers would come by, and by that evening Ashley already had a care giver stop by and help out with my grandmother! Ashley and all the care givers at FirstLight Home Care genuinely care about my grandmother's health and well being by always providing efficient and excellent service.
FirstLight Home Care not only provides outstanding care giving but they are also affordable and flexible to our schedule. Plus, FirstLight Home Care is available for us anytime day or night at no extra cost. I have called Ashley after their office has been closed for the night and Ashley still took my phone call and was able to help me with all my questions. FirstLight Home Care really goes out their way to provide the most excellent service available.
If you need fast, efficient, afforable, and genuine home care service, FirstLight Home Care is the best choice anyone can make!

Client Reviews
Caring, reliable, concerned, experienced — we could not be happier with the service FirstLight has provided our family. They listen and treat each case individually so they can match the right caregiver to the specific need.
- James M.
I think FirstLight is a great company and they really care about their families, clients and caregivers. I appreciate everything they do.
- Joyce H.
Dependable! Never question their abilities! I’ve had peace of mind ever since I chose them.
- Betty F.
Helpful and cooperative with dedicated employees who do their best to care for their clients.
- Ed V.
Leave us a Review Online:
FirstLight Home Care of Jacksonville, NC Strives to Achieve Service Excellence Every Day
Hear from FirstLight clients, families and caregivers about how we’ve made a difference in their lives. If you’ve had a positive experience with our company, help others make informed decisions about home care by leaving a review.
FirstLight Home Care of Jacksonville
99 Village Drive #13, Jacksonville
4.8 24 reviews
-
Ahni Umphrey
★★★★★
a week ago
Such a heartwarming place to work at! They are very understanding and always willing to communicate and work things out. FirstLight always responds in a timely manner. They have the clients AND the employees best interest at heart! -
Sophia Juderjohn
★★★★★
2 months ago
As a CNA this company has been wonderful! They help balance my schedule with my personal life. They treat you as an equal and make sure your needs are accompanied to! For example, they helped with transportation when I had none! No job … More has ever been willing to do that. The people in the office are a blessing and working with them is a privilege as well as the clients I take care of. No better connection and company like FirstLight Homecare! -
Christine Stevenson
★★★★★
4 months ago
First Light of Jacksonville has been a Life Saver!!!!!
They have been assisting my mother for approximately one year, always eager to help in any way. The aids have assisted with:
transportation to dr appointments
general errands to include … More grocery store,
pharmacy, post office, bank, Etc Etc
household chores
cooking and serving meals
assistance with bathing, dressing
and any other needs
The aids are always pleasant and eager to help.
I have been extremely grateful, satisfied with
First Light Home Care of Jacksonville. Their professionalism is superb and the continued communication has been remarkable.
I highly recommend them. -
Teresa Leake
★★★★★
4 months ago
First we met L, who was thorough, made us comfortable and gave us confidence in the care my husband D would get!! (This was encouraging after a previous horrible experience with a caregiver from another agency). This was the "first … More light" in our daily lives in a while!!
D has dementia and is a veteran.
Soon after that, we met D's caregiver, J. I observed J's interactions with D and his intentional care! Since that day our lives were changed for the better!! J, also a veteran and D connected with him right away. Not only does he spend time with D, but gets his shower, does his laundry and cleans up after him! This gives me peace of mind that D is well taken care of, but also gives me peace of mind while I am at work, and less stress upon arriving home! Priceless!
We live in an apartment community where neighbors and office staff look out for us. Since J began caring for D, I have received numerous comments from all of them about how happy they are that we have J!! They commented on how kind and attentive he is with D! D seems happy, too!
In addition to excellent care, J gets D out of the apartment and over to the Clubhouse. There, he has engaged D in billiards, card games and (most amazing of all) chess!! D loves chess, but hasn't played since our children grew up. He used to be quite good. Now, he is fully engaged and winning!! This was unbelievable to me! The brain is incredible. J has found ways to challenge D and give him the best care anyone could ask for!! We feel truly blessed! Thank you FirstLight!!
If you have need for a caregiver in your home, please consider FirstLight! They have kept touch and followed up on how things are going and offer true caring staff! -
Scott
★★★★★
4 months ago
I would highly recommend First light Home Care! They have helped my family take care of our elderly dad. Very nice and professional people! They show up on time and take care of all his needs to give him a comfortable lifestyle while allowing … More us to get out and enjoy our day too! It takes a special person to do what FirstLight does! -
sue hill
★★★★★
2 months ago
I cannot say enought good things about Firstlight. Their people are warm, friendly and engaging to my beloved Mimi. She can be a handful sometimes but they are patient and gentle with her. They explain everything and have answered all of … More my questions quickly and thoroughly. Tbh they have been a godsend. I was very apprehensive at first but am so glad I went with them. Please don't hesitate to have them help you if u need it. They have exceeded ALL of my expectations. I am so grateful to all of their people. I've not been let down once. -
Sharon Bieling
★★★★★
4 weeks ago
First light was very responsive, helpful and diligent in assisting us with care for my elderly parents. The caregivers were kind and helpful. They provided care services needed throughout. -
Pat Hobbs
★★★★★
4 months ago
The care you provided for my husband and I cannot be measured! I always was confident that he was happy and safe as I left him during the day with Vantage. Please know I could not have gone through this time of care for him without Firstlight. … More -
Eulyss Stafford
★★★★★
7 months ago
Good morning. I want to write this review. I want to talk about the entire staff at FLHC Jacksonville . Starting with the administrator Ashley she is a phenomenal young lady. Why i say this is because she takes the time to check on patients … More to make sure that they are getting the best care. Calling and checking and making sure the nurses they send out work together as one and not individuals. Always asking what can we do to make it better. You don’t find people to do that in this world today. This staff is phenomenal. Ashley demonstrates great leadership. Sharon is a great RN and very familiar with ALS. My caregiver Sheila. She is a blessing from Jesus christ. She is caring and always supporting me from helping me with my chow, bath, etc. She is non stop from the time she comes through my door, and she is phenomenal. I am thankful for the staff at FLHC Jacksonville. On that note thank you. God Bless! Your leader Ashley has set the tone for everyone on your staff. Thank you and God Bless.
PS. They brought a system to my house that is great to help with care. The system is called Sensi. I recommend everyone who needs care to have it installed. -
Alexis Shrewsbury
★★★★★
6 months ago
I have had the honor of working for FirstLight of Jacksonville for over a year now, and I can attest they are the best home care agency around. Our owners, Tina and Roget, are two of the most sincere and kind hearted people you will ever … More meet. They genuinely care for their clients and their families. Not only their clients and families, but their staff as well. Reaching out to see how my kids are doing and asking if I need anything really makes me feel supported and valued. Ashley, by far the greatest director I have ever worked for. Ashley is so so valued by myself. I look up to her in many ways. One main way is her leadership. The willingness to stand from the crowd and do what's right, despite what's most popular. The charting and documentation with FLHC is on point, and I can whole heartedly say this team is the best out there and I have enjoyed being apart of such a family oriented, compassionate, professional company as this one. I am excited to continue to be apart of such an amazing team. -
Artonyon Ingram
★★★★★
11 months ago
FIRST light afency is an excellant agecy to have for lived ones. Their main attrubute is "client centerness ".which basically nwans the director matches the "clent " with a staff that matches the client needs ,personality, … More strengths as well as weaknesses. Ashley, works very hard to ensure the pairing of client:staff is a win:wib philosophy and deserves a raise as well as continues run the agency with a blast of energy and professionalusm at all times.i highly recommend Firsr Light to community. Friends and live ones who are in need of xRegiving services. Lastly with the help received from this agency I, main my respect, dignity, and assurance that growing old with constant body changes failing health, that a undividual can nake it in spite of chalkenges presented.. -
Mal Keyes
★★★★★
a year ago
My father and I appreciate the service that he is receiving from this company. Our aide Shaun is an excellent caregiver. She is kind and very helpful. My father enjoys her company and appreciates the help that she provides him.
I also … More appreciate how the company really works with my schedule. I don't work set hours and they have been very accommodating in working around it. They have helped make sure that my father can still receive care with my ever-changing schedule. It definitely makes a difference. I would recommend this company to families who need caregivers. Including those who have to deal with constantly changing work schedules. -
Kyle Velasquez
★★★★★
2 years ago
Firstlight Home Care provides the best care giving service anyone could ever ask for. My Grandmother was discharged from a rehab facility and required extra care while finishing her rehab at home. A social worker from the rehab center suggested … More Firstlight Home Care and three other home care services as options for her at home care needs. Out of all the home care services I reached out to, Firstlight Home Care reached back to me and was prompt with their response.
Ashley Arvin (the director of Firstlight Home Care) met with me the next morning. We discussed a care plan for my grandmother, set up a schedule for when the care givers would come by, and by that evening Ashley already had a care giver stop by and help out with my grandmother! Ashley and all the care givers at FirstLight Home Care genuinely care about my grandmother's health and well being by always providing efficient and excellent service.
FirstLight Home Care not only provides outstanding care giving but they are also affordable and flexible to our schedule. Plus, FirstLight Home Care is available for us anytime day or night at no extra cost. I have called Ashley after their office has been closed for the night and Ashley still took my phone call and was able to help me with all my questions. FirstLight Home Care really goes out their way to provide the most excellent service available.
If you need fast, efficient, afforable, and genuine home care service, FirstLight Home Care is the best choice anyone can make!

Client Reviews
Caring, reliable, concerned, experienced — we could not be happier with the service FirstLight has provided our family. They listen and treat each case individually so they can match the right caregiver to the specific need.
- James M.
I think FirstLight is a great company and they really care about their families, clients and caregivers. I appreciate everything they do.
- Joyce H.
Dependable! Never question their abilities! I’ve had peace of mind ever since I chose them.
- Betty F.
Helpful and cooperative with dedicated employees who do their best to care for their clients.
- Ed V.
Leave us a Review Online:
FirstLight® Home Care of Jacksonville, NC is proud to be recognized as a Home Care Pulse endorsed provider.
We are committed to collecting honest feedback and opinions from our clients and families and have set a new standard by cultivating a Culture of Care that drives industry-leading client satisfaction. We chose Home Care Pulse as our third-party survey partner because of the company’s dedication to innovation, quality and service excellence.
Secure Objective Feedback
Vital feedback is gathered from our clients through monthly surveys.
Take Action
Client feedback is used to improve, innovate and ensure we continually provide exceptional care.
Satisfaction scores are based on monthly client feedback. Individual FirstLight offices are eligible to qualify for Best of Home Care awards based on scores from clients in areas such as quality of care, responsiveness and overall satisfaction.