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What People Are Saying

Hear from FirstLight clients, families and caregivers about how we’ve made a difference in their lives. If you’ve had a positive experience with our company, help others make informed decisions about home care by leaving a review.

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Client Reviews

I recommended Mark to my dear neighbor Joe. Joe is 90 years old and requires care three days a week. I am so thrilled with Mark and the entire First Light team of caregivers. They are knowledgeable, thoughtful, compassionate and kind. They treat Joe with respect and patience. I am so happy that Joe’s family chose Mark and First Light for care givers. Thank you so very much Mark.

The whole family was very pleased with Mark and his team. The caregivers were kind, patient, and warm with my mother with dementia. Mark was very communicative and quick to respond to requests, schedule shifts, and my mother’s changing needs. Their help allowed my mother to stay at home for as long as possible. I’d definitely recommend them.

I needed home care after a hip replacement, and selected First Light Home Care. I am ever so glad I did. After being home for less than 24 hours after surgery, I suffered an opioid overdose from the prescribed medications, and honestly, due to the efforts of Aurea (my caregiver – who found me unresponsive and called 911) and Maria (her manager), I am here today to write about it. I am VERY grateful.

Caring, reliable, concerned, experienced — we could not be happier with the service FirstLight has provided our family. They listen and treat each case individually so they can match the right caregiver to the specific need.

I think FirstLight is a great company and they really care about their families, clients and caregivers. I appreciate everything they do.

Dependable! Never question their abilities! I’ve had peace of mind ever since I chose them.

Helpful and cooperative with dedicated employees who do their best to care for their clients.

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FirstLight Home Care of San Rafael, CA Strives to Achieve Service Excellence Every Day

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FirstLight® Home Care of San Rafael, CA is proud to be recognized as a Home Care Pulse endorsed provider.

We are committed to collecting honest feedback and opinions from our clients and families and have set a new standard by cultivating a Culture of Care that drives industry-leading client satisfaction. We chose Home Care Pulse as our third-party survey partner because of the company’s dedication to innovation, quality and service excellence.

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Secure Objective Feedback

Vital feedback is gathered from our clients through monthly surveys.

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Client feedback is used to improve, innovate and ensure we continually provide exceptional care.

Satisfaction scores are based on monthly client feedback. Individual FirstLight offices are eligible to qualify for Best of Home Care awards based on scores from clients in areas such as quality of care, responsiveness and overall satisfaction.