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What People Are Saying

Hear from FirstLight clients, families and caregivers about how we’ve made a difference in their lives. If you’ve had a positive experience with our company, help others make informed decisions about home care by leaving a review.

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Client Reviews

My aide fit my personality and needs perfectly and rolled with all the punches with my situation after a nasty accident. We became very companionable while she drove me to all my doctors’ and therapy appointments. We often laughed so much I forgot about all my problems while I was with her, and I’d have her back anytime.

I count this a wonderful blessed opportunity to share my thoughts on the care my “Big Sister” received from the professionals at FirstLight Home Care. In earnest, my sister would not have been able to remain at home if it was not for Nootan Pradhan and her team of dedicated professionals. The level of disability that rendered my sister unable to care for herself required a level of dedication to her exceeding normal care. That’s where Nootan’s team came to our aid with sleeves rolled up and they exceeded the expectations. There were times I called outside the usual and normal parameters. I would have understood if the calls were not answered. However, not only were the calls answered, they were responded to in a matter that went beyond business dealings into the realm of wonderful blessings. My sister’s primary caregiver was an angel who bonded so well with her. That was a blessing indeed!

I was referred to FirstLight for our ninety-one year old mother. Nootan Pradhan, the owner, arranged a meeting with my mother and me, and also brought along a potential caregiver, thus creating a sense of familiarity for my mother. While we had used other companies in the past, this was the first time that the owner had come to meet my mother. I appreciated that to no end. Now here was someone who had a feel not only for my mother but for the environment my mother lived in. Nootan also came to my mother’s house to be present when my mother met a second caregiver. Nootan staffed my mother’s care with diligence and showed sensitivity to what my mother needed. Nootan also listened attentively to feedback that we offered. We only stopped using her services when we moved my mother to an assisted are community. Nootan’s hands-on management shines through everything at First Light.

Caring, reliable, concerned, experienced — we could not be happier with the service FirstLight has provided our family. They listen and treat each case individually so they can match the right caregiver to the specific need.

I think FirstLight is a great company and they really care about their families, clients and caregivers. I appreciate everything they do.

Dependable! Never question their abilities! I’ve had peace of mind ever since I chose them.

Helpful and cooperative with dedicated employees who do their best to care for their clients.

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FirstLight Home Care of Metro Atlanta Strives to Achieve Service Excellence Every Day

FirstLight® Home Care of Metro Atlanta is proud to be recognized as a Home Care Pulse endorsed provider.

We are committed to collecting honest feedback and opinions from our clients and families and have set a new standard by cultivating a Culture of Care that drives industry-leading client satisfaction. We chose Home Care Pulse as our third-party survey partner because of the company’s dedication to innovation, quality and service excellence.

Secure Objective Feedback

Secure Objective Feedback

Vital feedback is gathered from our clients through monthly surveys.

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Client feedback is used to improve, innovate and ensure we continually provide exceptional care.

Satisfaction scores are based on monthly client feedback. Individual FirstLight offices are eligible to qualify for Best of Home Care awards based on scores from clients in areas such as quality of care, responsiveness and overall satisfaction.