I was referred to FirstLight for our ninety-one year old mother. Nootan Pradhan, the owner, arranged a meeting with my mother and me, and also brought along a potential caregiver, thus creating a sense of familiarity for my mother. While we had used other companies in the past, this was the first time that the owner had come to meet my mother. I appreciated that to no end. Now here was someone who had a feel not only for my mother but for the environment my mother lived in. Nootan also came to my mother’s house to be present when my mother met a second caregiver. Nootan staffed my mother’s care with diligence and showed sensitivity to what my mother needed. Nootan also listened attentively to feedback that we offered. We only stopped using her services when we moved my mother to an assisted are community. Nootan’s hands-on management shines through everything at First Light.