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What People Are Saying

Hear from FirstLight clients, families and caregivers about how we’ve made a difference in their lives. If you’ve had a positive experience with our company, help others make informed decisions about home care by leaving a review.

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Client Reviews

Mom and I treasure DC, from the first time DC was in our home looking after my mom, she has been the perfect fit! She is respectful from the minute she walks in the door, and treats Mom with kindness and gentleness. She respects Mom’s age and wisdom and spends time talking with her, letting Mom share stories, and learning from her. She helps Mom accomplish things that she wants to do – thereby giving Mom some independence. We know sometimes elderly people feel like they are a burden on their loved ones – DC helps Mom feel like she isn’t burdening me. She has learned to anticipate Mom’s needs, but always lets Mom tell her the best way to do things. She never expects Mom to conform to anything, but realizes that we’re not going to change the way Mom expects everything to be. She is quiet, but shares nice conversations with Mom. She is always smiling, and always on time. Not everyone does caregiving willingly, and it takes a special person to be as dedicated, compassionate, and thorough as DC is. I hope you all appreciate her as much as we do! Thank you.

Thank you so much – for the cleaning service info and everything else. We are very pleased with Channel – she is really helping both of us and my husband responds to her very well. We so appreciate her skills and experience and enjoy getting to know her. Thank you, again. M.V.

Thank you for sending Sarah to us to work for us this week-end. She did an excellent job and was as professional a person as we have ever seen. Just wanted to let you know what a good job she did. We would love to have her on a regular basis; if possible.

They keep her house clean and her sheets are clean.

The services are very good because when there are any problems with scheduling for a later time, they’re usually able to do that for me.

FirstLight Home Care has made my experience positive by improving the client’s mood and giving me time to do other things. like run to the store.

Thank you so much for this holiday turkey and gas card! I’m so proud to work for such a great company!

We have been very happy with the care from First Light and glad to have the consistency of S.W. being the main caregiver. Our mom’s health is the same, good days and bad days. Thank you.

I appreciate you reaching out regarding E.A., Angelica and Valeria are always very helpful when I call the office. Your team has done a great job of arranging a schedule of caregivers whom E.A. likes and I am very appreciative.

Caring, reliable, concerned, experienced — we could not be happier with the service FirstLight has provided our family. They listen and treat each case individually so they can match the right caregiver to the specific need.

I think FirstLight is a great company and they really care about their families, clients and caregivers. I appreciate everything they do.

Dependable! Never question their abilities! I’ve had peace of mind ever since I chose them.

Helpful and cooperative with dedicated employees who do their best to care for their clients.

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FirstLight Home Care of North Tampa Strives to Achieve Service Excellence Every Day

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FirstLight® Home Care of North Tampa is proud to be recognized as a Home Care Pulse endorsed provider.

We are committed to collecting honest feedback and opinions from our clients and families and have set a new standard by cultivating a Culture of Care that drives industry-leading client satisfaction. We chose Home Care Pulse as our third-party survey partner because of the company’s dedication to innovation, quality and service excellence.

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Secure Objective Feedback

Vital feedback is gathered from our clients through monthly surveys.

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Client feedback is used to improve, innovate and ensure we continually provide exceptional care.

Satisfaction scores are based on monthly client feedback. Individual FirstLight offices are eligible to qualify for Best of Home Care awards based on scores from clients in areas such as quality of care, responsiveness and overall satisfaction.