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What People Are Saying

Hear from FirstLight clients, families and caregivers about how we’ve made a difference in their lives. If you’ve had a positive experience with our company, help others make informed decisions about home care by leaving a review.

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Client Reviews

A recent health condition made it difficult for me to prepare meals for myself. As a result I was relying on frozen dinners and unhealthy carry-out foods. My sons suggested I get some assistance from FirstLight. I pampered myself by having a caregiver come in for a few hours twice a month to prepare healthy meals with only foods that I like!

My mom was having cataract surgery and needed someone to be with her several hours and overnight after the procedure. FirstLight Home Care was there to be with my mom when we couldn’t be there – dependable and reliable.

Mom was returning home after a lengthy stay at a skilled nursing facility. The Senior living facility where she lives suggested FirstLight be there with her for the first few days when she returned to ensure she was safe. The caregivers were very good and we were able to get some much needed rest knowing Mom was in good hands.

FirstLight Home Care helped me on the day I had my colonoscopy. I was coming to town for the procedure and needed help to find a hotel and transportation. FirstLight gave me a list of hotels to choose from, provided transportation to and from the facility and stayed with me during the procedure.

I can still do a lot on my own but I find it hard to clean the house like I used to. I now have FirstLight Home Care come in to help me a couple of times a month. They do a great job and I feel so much better knowing things are cleaned well.

Dad was returning home from a stay in the hospital and my family was concerned about him being alone. My siblings and I were unfortunately not able to be there with him for the length of time he needed. We were referred to FirstLight and they were so helpful. Dad was very resistant to help but FirstLight was very flexible and accommodating to his needs and gave us the peace of mind we needed that dad was safe.

FirstLight Home Care’s caregivers are trained to work with people with Alzheimer’s. They come a few hours each day to make sure mom takes her medication, gets her shower and is eating. They also do activities to keep her mind and body active. Now we are all happier.

I have had a great experience with FirstLight Home Care. Would definitely recommend. It has helped us greatly with my dad who is paralyzed. The aide has been very polite and sweet to my father, even when he is not so sweet! She has done everything with a smile, always on time. Was worried about using a service but it has been a great experience. Beth has been so helpful and makes it a point to call and check on us and make sure everything is up to our expectations.

First Light Home Care of Northern Kentucky is a wonderful provider of quality senior and disability care. After my 90 year old Aunt suffered a stroke in May 2015 she could no longer take care of herself. I found an ad in a Senior Care Magazine and contracted with Beth Steel, owner of First Light Home Care in our area to assist with the changing day to day, ‘new normal’ of living post-stroke, experienced by my Aunt.

Dad was returning home from a stay in the hospital and my family was concerned about him being alone. My siblings and I were unfortunately not able to be there for him for the length of time he needed. We were referred to FirstLight and they were so helpful. Dad was very resistant to help but FirstLight was very flexible and accommodating to his needs and gave us the peace of mind we needed that Dad was safe.

My Mom was returning home after being in a rehab facility. I was concerned about her being home alone, so I arranged for FirstLight Home Care to stay with her for a week. Her caregivers were very attentive and got Mom back into the swing of things at the Senior Living community where she lives. While we no longer have a caregiver with Mom, they recommended a fall pendant that she wears that can detect when she falls and automatically makes the call for help. This gives me extra assurance mom is safe.

Caring, reliable, concerned, experienced — we could not be happier with the service FirstLight has provided our family. They listen and treat each case individually so they can match the right caregiver to the specific need.

I think FirstLight is a great company and they really care about their families, clients and caregivers. I appreciate everything they do.

Dependable! Never question their abilities! I’ve had peace of mind ever since I chose them.

Helpful and cooperative with dedicated employees who do their best to care for their clients.

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FirstLight Home Care of Ft. Wright, KY Strives to Achieve Service Excellence Every Day

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FirstLight® Home Care of Ft. Wright, KY is proud to be recognized as a Home Care Pulse endorsed provider.

We are committed to collecting honest feedback and opinions from our clients and families and have set a new standard by cultivating a Culture of Care that drives industry-leading client satisfaction. We chose Home Care Pulse as our third-party survey partner because of the company’s dedication to innovation, quality and service excellence.

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Vital feedback is gathered from our clients through monthly surveys.

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Client feedback is used to improve, innovate and ensure we continually provide exceptional care.

Satisfaction scores are based on monthly client feedback. Individual FirstLight offices are eligible to qualify for Best of Home Care awards based on scores from clients in areas such as quality of care, responsiveness and overall satisfaction.