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What People Are Saying

Hear from FirstLight clients, families and caregivers about how we’ve made a difference in their lives. If you’ve had a positive experience with our company, help others make informed decisions about home care by leaving a review.

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Client Reviews

BEYOND EXCELLENT, QUICK TO RESPOND and INCREDIBLE TO WORK WITH! In 25 years this will be the first review I have done. The reason for my review today is because during these incredibly challenging times of finding immediate and quality caregivers who can also work with Covid patients.

Jim and Cherryleen were extremely fast and responsive when signing on for their services. Our residential facility is grateful for the caregivers they sent. They were extremely communicative when addressing our needs and super easy to work with. Highly recommended!

It was my pleasure to use First Light homecare as a caregiver during January and part of February. My caregiver, Shannon, was a delight. Their brochure describes the services they provide, & she did them all. After a few days, she knew what & when to do most everything, including what I liked for lunch. Should I need a caregiver in the future, First Light will be the company I call.

At a time when I needed help the most FirstLight was there for my family. My mother was very ill with COVID in an assisted living facility that did not have the capacity for 24/7 caregiving. Jim and Sue came through with qualified, loving and caring caregivers. They are always quick to respond, very flexible with ever changing schedules and understanding when a particular caregiver wasn’t a good match.

Our family has had the privilege of working with FirstLight Home Care for the last 18 months – The professionalism and personal care the team has provided, not only for my Mother (who suffers from Lewy Body Dementia), but also to my elderly Father (who is in the home with his wife, and who has his own special age-related needs).

One of the best things to come into our lives was FirstLight Home Care. When our loved one became terminally I’ll she was living alone and needed around the clock care. Thank goodness FirstLight Home Care was there for us. We live in Southern California and our loved one lived in Redwood City. Jim, Esther and the care givers not only took care of our loved one but they also took care of us.

Caring, reliable, concerned, experienced — we could not be happier with the service FirstLight has provided our family. They listen and treat each case individually so they can match the right caregiver to the specific need.

I think FirstLight is a great company and they really care about their families, clients and caregivers. I appreciate everything they do.

Dependable! Never question their abilities! I’ve had peace of mind ever since I chose them.

Helpful and cooperative with dedicated employees who do their best to care for their clients.

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FirstLight Home Care of the San Fransisco Peninsula Strives to Achieve Service Excellence Every Day

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FirstLight® Home Care of the San Fransisco Peninsula is proud to be recognized as a Home Care Pulse endorsed provider.

We are committed to collecting honest feedback and opinions from our clients and families and have set a new standard by cultivating a Culture of Care that drives industry-leading client satisfaction. We chose Home Care Pulse as our third-party survey partner because of the company’s dedication to innovation, quality and service excellence.

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Secure Objective Feedback

Vital feedback is gathered from our clients through monthly surveys.

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Client feedback is used to improve, innovate and ensure we continually provide exceptional care.

Satisfaction scores are based on monthly client feedback. Individual FirstLight offices are eligible to qualify for Best of Home Care awards based on scores from clients in areas such as quality of care, responsiveness and overall satisfaction.